This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Two problems:1) door ajar light stays on - door has to be slammed several times before light goes out, sometimes light stays on for entire 15 mile drive to work. Problem 2) shift to park light comes on- car is in park, must jam shifter forward to get light to go off. Sometime must put car into drive, move forward few feet and back to park. Both problems are intermittent but happens 8 of 10 times we drive the vehicle.
Car door ajar message ad dome light on at all times, low electrical power, caused the battery to go bad, latch on door problem, car would not lock, car stationary and you could not lock the door to start car
The driver side door is always reported as ajar. The doors cannot be locked while driving, if you manually lock them they are immediately unlocked. The interior lights will sometimes stay on which makes driving at night difficult. If you leave the key in the ignition after parking, like in the garage, it will run down the battery.
Door ajar sensor is defective. The drivers door continues to tell me it is open even after repeatedly opening and firmly closing the door. The inside lights stay on, which is a safety issue at night, and the doors won't lock. I spoke to Ford and they want to charge me 500 for the part.
Door ajar warning light stays on even after door is closed. Interior lights stay on even after door is closed. Door sensor issue. Almost wrecked when interior lights came on while driving-the door sensor light came on without the door being opened. We took the vehicle to the Ford dealer and they said they could not find the issue.
- Enola, PA, USA
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In April 2014 at 20,000 miles door ajar light remained on while driving vehicle. Was repaired by dealer under warranty in April 2014. In September 2016 at 47,000 miles the door ajar light is back on again. Dealer says it is not covered under warranty and wants to charge for diagnostic and repair. Obviously the original repair performed under warranty did not fix the issue and this car is defective. I have safety concerns whether door is actually closed while driving.
In April 2014 at 20,000 miles a shift to park notice was beeping when engine was shut off and vehicle put in park. Had to keep foot on break and jiggle shifter to get shift to part notice to stop to ensure vehicle was in park and would not roll away and to prevent battery from draining. Was repaired by dealer under warranty in June 2014. In September 2016 at 47,000 miles the shift to park notices are happening again. Dealer says it is not covered under warranty and wants to charge for diagnostic and repair. Obviously the repair peformed under warranty did not fix the issue and this car is defective. I have safety concerns that the shift to park issue could result in car rolling away after driver believes they have parked car.
For the second time in less than two years my car is indicating that the driver's side door is open when it is closed. It notifies me constantly using lights and dinging which is very distracting while driving. Every time you turn on the car or step on the accelerator from a stop or slow speed it starts dinging. When backing up it is dinging making it hard to distinguish whether there is an object in the path. It also keeps the dome light from going off which caused the battery to fail which cost $162 to replace. Additionally, the first time I paid $120 to have it fixed at the dealer. 'when the problem recurred I searched the internet and found that it is a very common problem which should be recalled by Ford. A small inexpensive plastic piece which an experienced mechanic should be able to replace in 15 minutes. "when did this happen" and "how fast were you going" does not fit into a single date or speed; this has been ongoing for a couple of years and occurs at all speeds.
I have been dealing with this door latch sensor issue for the duration of my ownership on my Ford Edge. I don't see how it is possible that our vehicles meet NHTSA standard Federal Motor Vehicle Safety Standard (FMVSS) no. 206, door locks and door retention components. The testing for that standard would have been done in a laboratory, and it is apparent that contaminants out in the field are making their way into the door lock assembly and compromising the sensor - it is not a stretch to consider the latch itself may be deteriorating as well. There is no way to know if the door is fully shut. The interior lights coming on while driving at nighttime from the unpredictable sensor. I just replaced a battery 10/3/16, failed from the sensor draining it repeatedly, bought the largest capacity oem replacement I could get for it from from the dealer. While parked, even for hours and days on end untouched, the car will periodically sense the door is opened and closed (though it hasn't been), and the parking/convenience lighting will come on and go back off again.
Door ajar light stays on, faulty sensor does not read when the door is shut. Lights stay on and warning prompt appears on dash while driving with alarm. Vehicle mileage 51,000.
Door ajar sensor. It stays on at all times. It kills my car battery and now im on my 2nd new battery. I cant back up or drive safe at night because the interior light stays on. I cant lock my doors while driving or parked because it says door ajar.
Door ajar warning comes on, even when door is shut. This prevents the doors from locking and they can only be locked manually, the dome lights will never go off and eventually the battery dies, and the ac will only blow cold on 1 setting. It will not blow heat. The keypad will not let the vehicle lock when the warning is on. This happens when the car is moving or stationary, and intermittently. Sometimes it doesn't happen, sometimes I have to shut the door 20 times to get it to lock properly with the lights off.
Driver side door ajar alarm continues to go off, my doors will not lock, dome light stays on which is distracting and unsafe, when slowing down to stop, alarm goes off to "put car in park", which is distracting. Exterior lights and inside instrument panel stays lit up after car turned off, has drained my battery. This has been going on for 1.5 years.
Driver door ajar alarm indicator is on all the time even when the door is closed. The auto locking system does not work, interior light stays on. In motion or stationary, under all conditions.
The "driver door ajar" light does not turn off when you close the door. It will remain on the entire time the vehicle is being driven. The lights will stay on when you are not in the vehicle and when driving at night. Unable to lock the doors from the keypad because the vehicle thinks the door is still open. The horn beeps twice when you try to lock the vehicle with the key fob indicating that the door is open. The radio will also remain on after you exit the vehicle and lock the doors.
Door ajar light on dash continues to stay lit after door is closed. This creates an issue as the door locks will not engage when the vehicle is running.
The door ajar light is continually on, rarely does the door shut and the light goes off. This leaves the interior lights on extended periods of time and is a safety issue as the door is not secure. The car does this both when stationary and in motion.
Door ajar light remained lit on dashboard as well as interior lights illuminated. Happened sometimes once door was shut and vehicle still in park causing me to have to try multiple times to get sensor to register properly and would happen sometimes shortly after taking off and getting up to speed on city streets, or shortly after I would get up to 10 mph causing the auto lock feature to activate and door ajar light would illuminate. Also was able to get sensor to register door would be shut and I would climb out the passenger side door and back in later, not opening driver door afterwards and would get door ajar light when vehicle was started. Taken to dealership for repairs and was told it was determined to be caused by faulty instrument cluster. Dealer replaced cluster and still had issue with door ajar remaining lit shortly after getting back home.
The "door ajar" warning light and bell stays on after the door is shut. This happened on my Edge in January 2015. I took it to the Ford dealer, and first they adjusted the door latch. That only lasted a couple of months. When I took it back, the dealer said that Ford told them the latch would have to be replaced. The bill to replace the latch was $132.08, which I paid. That fixed my problem. I saw on the news today that this is a problem you are investigating, and I wanted you to know my situation.
Door ajar light for drivers door will intermittently stay on when door is closed. As a result the overhead lights go on obstructing drivers vision at night. Additionally it is impossible to lock the doors when this condition exists. When driving an irritating message comes on saying to shift to park and close door which are already closed. This appears to be a bad design flaw which creates a dangerous situation for occupants of the vehicle. The dealerships charge somewhere in the neighborhood of $450 to replace assembly which in some cases still does not correct the problem. This is a safety issue that Ford needs to address in a recall.
A D V E R T I S E M E N T S
- Clear Spring, MD, USA