This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Edge. The contact stated that he noticed an oil-burning odor coming from the vehicle. The contact then noticed that the vehicle was leaking oil underneath the vehicle. The contact took the vehicle to the dealer who diagnosed that the transmission PTU failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 74,950.
The contact owns a 2013 Ford Edge. The contact stated that while having routine maintenance, she was informed there was an abnormal power train noise detected. The contact stated that while driving at unknown speeds the vehicle was shaking. The check engine warning indicator light illuminated The vehicle was towed to the local dealer who diagnosed the power transfer unit and the transfer case needed to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was 94,000.
The ABS went out. Brakes went all the way to the floor. On a separate occasion, a brake line gave out and was leaking' that needed to be fully replaced' power brake booster and master cylinder needed to be replaced' this all happened within 4-5 months. The wrench idiot light came on and there was lose of power. It has come on multiple times but then goes away and then the car is fine.
Car was serviced in Massachusetts prior to driving to Florida. Dealer recommended new brakes and air cabin filter. No mention of other issues during 99 point inspection (report not provided). Reached Florida and came off highway and was cut off and slammed on brakes. Heard a large boom and tried to drive forward and would not drive. Reached parking lot and car would reverse but when moving forward would skip. Had it towed to local dealership told me that power transfer unit had exploded. Most likely had leak that was not discovered during car servicing. Researched online and the power transfer unit seems to be a major issue with the AWD Ford Edge. Surprised there has not been a recall.
The power transfer unit failed which cost $2,800 to fix. This seems to be a common problem with this model car. After researching this issue it seems to be both very costly as well as a safety issue as well. After bringing up the metallic noise a couple of times with the dealership, I finally asked them to check the ptu unit which it was confirmed to be.
- Gurnee, IL, USA
Search CarComplaints.com for these popular complaint phrases...
Power transfer unit failed. Cost to fix was $2,800. I brought it to the Ford dealer a couple of times. After diagnosing it myself I asked them to check power transfer unit which was making a metallic sound. I did some research and found this is a very common and possibly dangerous and certainly costly condition with this car.
Had to have transmission replaced at 48,000 miles. I was driving down the road and all of a sudden it just shut off while driving. I was on a city street driving about 40 mph. I had to call the local police department to have them come park behind the car because multiple people almost hit me while stranded in the middle of the road. Oil pressure light came on for a single split second then went off. Right after the transmission gave out and engine shut off as a way to protect the motor. I was almost hit by several people. I started the car again and it idled fine. As soon as I shifted into drive it shut off again. This could have gotten me and my gf seriously injured. Rear cross traffic warning signals go off when nothing is around. It happens all the time and is super annoying.
My car has been leaking oil for years, but no one could find a leak in our oil system. We were just told we have a cracked transfer case by the Ford dealership.
At less than 69,000 miles, my 2013 Ford Edge developed a whine in the power train, noted by my independent mechanic. I own one vehicle and I live 13 miles from the Ford dealership in coatesville where I purchased it new in 2013. The dealership diagnosed the problem as the power transfer unit and indicated it could fail at any time (causing a real safety issue). Reluctant to risk driving it any more than absolutely necessary, I had it replaced at a cost of $2,000. The dealer submitted a claim to Ford to seek any financial help, since it had less than 69,000 miles. Claim was denied on the basis that it was beyond the 60,000 mile extended warranty threshold and that it had not been continually serviced by the dealership. At less than 9,000 beyond the warranty the ptu for this 2013 Ford was clearly defective and it cries out for a recall.
The contact's aunt owns a 2013 Ford Edge. The contact stated while driving 20 mph, the transmission warning light illuminated and the vehicle decelerated independently. The contact was able to park on the side of the road and turn off the ignition. The vehicle was restarted and the warning light was no longer displayed. The vehicle was taken to koons Ford Lincoln of annapolis located at 2540 riva rd, annapolis, md 21401, (410) 224-2100 however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of failure. The failure mileage was 131,995.
Driving up hill this vehicle loss power and the transmission disengaged in the middle of traffic I let the roll backward into a driveway shut the switch off waited about five minutes. I restarted put in gear and it drove as though it had no problem
Started noticing small drips of dark black liquid on driveway where vehicle was parked overnight. Further investigation revealed the drip was from the ptu/power takeoff unit. After some research, I discovered this is a very serious and common problem on this model vehicle because the lubricant cannot be changed nor does the manufacturer recommend any maintenance on the unit. Failure of the ptu is dangerous and will result in vehicle disablement. Therefore the only option is to replace the entire unit with a new one that Ford has added a drain plug for lubricant changes at scheduled intervals. This repair will cost approximately $2000 plus loss of the use of vehicle.
While driving in town car lost power and limped along. Yellow/orange wrench light came on. Pulled over turned engine off then restarted, worked fine. Manual said power train loss of power. Three times it's happened and Ford can't find code to determine problem. No confidence in car. If happened on highway at high speeds there probably would have been major accident
I've had several incidents now with my car, dying while I'm driving, a couple of times even when I was entertaining the freeway! when I accelerate, the car stalls and the dashboard light of a wrench. The car will restart just fine after I turn it off and start it all over again.
The contact owns a 2013 Ford Edge. The contact stated while driving 30 mph, the vehicle decelerated with the powertrain malfunction indicator warning light illuminated. The contact stated that the failure recurred several times. The vehicle was towed to gabriel jordan Ford located at (2400 us-59, livingston, tx 77351), where it was diagnosed that the throttle body needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 78,800.
It started with a burnt oil smell that could be smelt inside the vehicle once in a while. Then little by little grinding noises started to be heard from underneath the vehicle after slowing down from a higher speed. The vehicle then started making a noise when steering and a rattling noise underneath the vehicle. Once in a while and then started bagging when I would go to accelerate. The noise is made from underneath the vehicle were intermittent sometimes they would do it and sometimes they would not and many times they got very loud. You could hear the noise while driving and more so while slowing down to a stop. All of a sudden the vehicle would bigger forward when giving a little gas. Was just may able to make it home before it was no longer drive-able. This is only a 6 1/2yr. Old vehicle with 76,000 miles. Appears to be major problem with transfer case, rear differential, and transmission.
The vehicle began emitting a smell intermittently, which was later determined to be gear oil from the transfer case. Eventually, the car began to make a grinding sound while steering and stopping until the transfer case blew up and destroyed the transmission. The transfer case and transmission were replaced, was told that this transfer case was an "issue" in these cars. After repair, the car began to make noises again, gear oil smells in the passenger cabin, and subsequently, the transfer case again blew up, filling the passenger cabin with smoke and disabling the vehicle on a major highway less than 100 miles after previous repair. Transfer case replaced again, was driven by the mechanic for 26 miles, and again blew up leaving the vehicle disabled. The true failure appears that the car is failing to switch from AWD to fwd when it gets up to high speeds causing repeated failures to the entire system and disabling the car putting me and my family at risk each time. Ford is aware that this is an issue. The parts department has dozens of transfer cases and rear differentials available to continue replacing and they know that they are putting their customers at risk. My transfer cases failures happened on a city street (1st time) turning left, major highway @ 70mph going straight down a hill and coasting (2nd time), city street going straight (3rd time). This is a dangerous situation and needs to be resolved with on multiple AWD vehicles that Ford has made with this system.
This has happened on at least 6 occasions int he last week. Most recently I was traveling on a highway at approx. 50mph when the engine entered a default low power state and the check engine light illuminated. I was able to pull onto the shoulder and the car behind me was able to avoid a collision by slamming on their brakes. Additionally, the car consistently presents symptoms of rough idle, rough engine running at normal speeds, and a highly decreased fuel economy. After pulling the odbii codes and some research, this appears to be a known problem with the car's throttle body assembly. The odbii code is P2111.
Transmission completely failed at 36463 miles after my wife got home from a 6 mile trip. Car transmission failed to go in reverse and start vibrating violently when trying to put in a forward gear. Car was 6 years and a few months old. Dealer and Ford would not back the transmission up because it was out of warranty,
Recently had my vehicle serviced for an ongoing door lock issue where Ford extended warranty coverage. During the most recent service on 7 Jan 2020, the service advisor also indicated and documented that the ptu (power transfer unit) is leaking from a vent and that indicates it needs to be replaced at approx $1,800. The vehicle as noted in their records and my odometer, had only 39,100 miles at this time. Per research on the web it appears this is a well known issue with the Ford Edge that Ford is aware of and discontinued using that particular ptu. When questioned, the Ford advisor at holman Ford indicated he was not aware of any such issues nor that a different drive part was now being used by Ford. Ford is not offering any form of compensation or credit or any recompense at this time.
A D V E R T I S E M E N T S
- Minneapolis, MN, USA