This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2013 Ford Edge leaks a pinkish fluid. After taking it to two mechanics, they have determined the water pump is leaking onto the engine which could potentially cause a fire. The repair costs has been quoted at least $3,000. There have been over 100,000 reports of this failure for this vehicle. Why hasn't there been a recall?
The contact owns a 2013 Ford Edge. The contact stated that fluid from the engine compartment had leaked under the vehicle and the odor of anti-freeze was present inside the cabin of the vehicle. The vehicle was taken to the local mechanic who diagnosed that the water pump had failed causing fluid to leak from the engine and the water pump needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 85,000.
The contact owns a 2013 Ford Edge. The contact stated that while the vehicle was at an independent mechanic for a faulty oxygen sensor, the mechanic informed her that the water pump needed to be replaced. The vehicle was taken to the dealer, and the dealer replaced the water pump and timing chain. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.
- Carlisle, PA, USA
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- Vista, CA, USA