This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Edge. The contact stated while driving at 5 MPH, the brake pedal was depressed and made an abnormal hissing sound, and felt soft. The contact also stated the brake pedal hesitated to respond, causing a 5-10 feet stopping distance delay. The vehicle was taken to the dealer who diagnosed that the brake booster needed to be replaced. The manufacturer was notified of the failure and advised the contact that the vehicle could not be repaired under an unknown customer satisfaction program due to the manufacture on date. The vehicle was not repaired. The approximate failure mileage was 105,000.
- Emerald Isle, NC, USA
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- Emerald Isle, NC, USA