This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving home on the freeway from work and there was an accident where traffic had to slow down. As I slowed down by placing my foot on the brakes the tires skid and the ABS light came on as well as the Brake Service light and Service Advance Trac came on. The brakes locked and I avoided an accident by 2 inches. This is hazardous and dangerous.
vehicle has stiff pedal all the way floor and abs kick in lower side of pedal only applyied brake to slow down how ever vehicle yang to left because it was braking un evenly faliure to abs kick in, vehicle felt no brake at all. abs causing only to presure left not, some times you have pedal sundenly pedal is out, i do know they have extented warranty for the brake, it is rediculas to loos pedal by rondamly driving, ford should warrantied alll ford edge brake problems, this is not acceptable causeing internal mechanical failer. they must recall and walk away from this article. it horrible when you guy not responded for recall, since they have brake problems
I took my vehicle to Ford for the brake booster that was issued by Ford. Nothing worked. My brakes would literally go soft and almost to the floor while stopping. It was extremely dangerous and scary. I saw a 2016 recall that replaced the ABS module but my car apparently wasn-??t tagged to it. Finally had to foot the $1500 bill to have the ABS module replaced which seemed to have fixed the issue. Thousands have complained of this same issue so I-??m not sure why a recent recall hadn-??t been issued by Ford.
- Mount Juliet, TN, USA
Search CarComplaints.com for these popular complaint phrases...
My brakes are hard to press sometimes hard to stop. Jerky and then hard then soft. I read brake booster master cylinder or hcu All Ford's mistakes. Still no recall. I'm outside of the extended warranty because I just bought this 3 months ago and it's over 10 years old only 115000 miles on it. If I die I'm having my family sue ford. Codes p2 195 and p2 197 are now showing after a week and a half of this problem. Taking it to ford Tuesday. Calling customer service Monday. Shame on ford
There is a known issue with the Brake Booster on my vehicle that is covered by a warranty porgram. WHy hasnt the NHTSA required a recall on a key critical safety device that has been clearly identitifed?
About a week ago my brakes on my 2013 Ford Edge Limited became for hard to press. The pedal became stiff. I almost was unable to stop even though I was going extremely slow approaching an intersection that was very busy. I have looked up recalls on this issue with the same description and realize Ford had issued a recall on 2013 Ford Edges however only certain Vin numbers. However, surfing through multiple posts and forums I am finding 100's so far of people that are angry because Ford refused to own up to the fact the all these 2013 Ford Edges are having issues with the Brake Booster which is a major safety issue and should have no cut off period due to the importance of this defective part! I finally wad able to bring my car to the dealer due to the other mechanic's I brought it to are all getting an invalid read when they do the diagnostic test on the car. Now Ford Dealership Jarret Ford in Dade City said it will be $1389. 00 to fix my brake booster. This is highway robbery.
I have experienced what feels like brakes going out numerous times. I will go to stop and it feels like I have no brakes. The pedal goes clear to the floor but i can end up stopping. This has not been diagnosed due to it does it occasionally then the brakes start working good again.
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to slow as intended. The brake pedal was making a squeaking sound. The contact stated that it was snowing at the time when the failure occurred. The vehicle was taken to the dealer where it was diagnosed with a failed brake booster and that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under warranty. The failure mileage was approximately 104,695.
Bake booster developed leak that caused hissing sound and sponge brake pedal that would go in and out randomly. Yet there is no recall on my vehicle but a bunch of other 2013 Ford Edges had this recall. This has to be changed in Aug 2023.
The brakes just went to the floor causing the car hard to stop. This is my daugthers car with my two grandbabies in the car. She took it to a local Ford dealer and they stated that it just needed to be updated (computer update I guess). The car worked after that until today. She hit a bump in the road and the brakes went to the floor again when she tried to stop. She has no warning lights that appear. The dealer states that there is no recall for this issue. This is a saftey issue for everyone on the roads.
While stopping the brake pedal will sink all the way to the floor. Brake booster was replaced but the problem persisted. Master cylinder was replaced but problem is still there. The only thing that saved me from an accident was the emergency brake.
I was issued a customer satisfaction program #13N02 while replacing brake booster helped, bypassing the fact the master cylinder fluid leaked into brake booster and was not part of repair is just ridiculous. Until master cylinder is repaired, problem will not be resolved! Please remedy by including master cylinder with brake booster 13N02. My brake pedal still goes to floor, I am requesting your immediate response
Purchased 2013 Ford Edge AWD Limited used 12/17 with 68, XXX miles. [XXX] began experiencing brake issues. When trying to stop brake pedal went to floor not slowing/stopping vehicle. Vigorously pumping brake stopped vehicle. Took vehicle to neighborhood shop, was informed of recall 13N02. Contacted Ford National Service center (800) 727-7000, confirmed my car covered by recall. Recall work was performed at Bellevue Ford, 411 116th Ave NE, Bellevue, WA 98004, United States, on September 28, 2020. Recently, [XXX] problems reoccured, this time brake failed and vehicle would not stop at busy Seattle intersection fortunately I wasn-??t stuck/struck by other vehicles. Subsequently I again called Ford National Service center and was informed that recall/replacement parts are only warranted for 24 months. My car is currently in shop (for 3 days so far). It seems that the brake booster that is the recall issue affects the entire braking system and pieces of the diaphragm within replaced brake booster are carried to the master cylinder, thru the brake lines and also affect the antilock computer components. Additionally, the Ford manufactured -??replacement parts-?? are often themselves defective. BRAKES ARE ARGUABLY THE MOST IMPORTANT SAFETY SYSTEM IN A PASSENGER VEHICLE! Obviously Ford has manufactured and is aware/responsible for this un-safe condition. They chose to ignore this situation. It seems Ford only manufactured 129,000 2013 Ford Edges. There are thousands of brake issue complaints listed the internet and many hundreds of Safety issues reported here at NHTSA. PLEASE INVESTIGATE THIS LIFE SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving the 2013 Ford Edge, during a right turn, the brake pedal went to full hard to depress. The check engine light illuminated and the vehicle stalled. My daughter, a new driver, narrowly avoided an accident by pulling to the side of the road. Our local technician inspected the car and found the brake booster damaged. Ford is aware of this issue and has covered the replacement to SOME vehicles under their customer satisfaction program. The booster was replaced and the vehicle is operational now. Ford is very aware of this issue and this is an extremely dangerous situation to the driver of these automobiles and others on the road.
On Tuesday 10/17/2023 I was driving my wife's 2013 Edge on dry pavement at about 40 mph. A deer came from nowhere and I had to slam on the brakes HARD to barely miss it. The car slowed for a split second and then the Front Right Tire locked up and the car went into a full, fast moving slide uncontrollably into the middle of the oncoming lane which had 3 vehicles coming straight at me. I grew up driving cars without ABS and I knew to immediately let off the brakes to regain control and whip the car back in my lane before I caused a head on collision and double rear end collision between the 3 cars coming at me. I missed the oncoming lead car by only a few feet. My collision would have had a combined impact speed of 60 to 70mph. I was SHOCKED! I took the car to my long time mechanic and he drove it easily reproducing the same result. He was also SHOCKED and completely baffled because the car had no codes in all of his testing. He called Ford and searched all the repair forums, and technical bulletins and found nothing. I took it to another repair shop. They were also SHOCKED and suggested I take it to a Ford Dealership. I took the car to the Ford Dealer I purchased it from. They were SHOCKED and refused to return it unsolved. Early on a regional Ford Tech told them that they don't get involved in cars older than 5 years.They had the car for over 5 WEEKS and tried everything they could including donating all ABS components from a 2014 Edge that they had in their loaner fleet. Eventually they tested the other Edge with the computer hooked up and were SHOCKED to discover that it DID THE SAME THING. We all wished we had tried this first. They talked to Ford Engineering and were told that this is NORMAL operation for this car. Some people may never have to hit their brakes as hard as I did that day, but if they do, it could be CATASTROPHIC. I'll bet there's data out there to confirm this has caused many BAD accidents! See Attached FORD Invoice I HOPE THIS IS LOOKED INTO!
Our 2013 Ford Edge (FWD) suffered a failed "Brake Booster" on or shortly before June 15, 2023 at 101,900 miles. The vehicle was cautiously driven immediately to the local selling dealership because of the immediate safety risk of brake failure. The vehicle was manufactured/assembled at Ford's Oakville assembly plant in June 2013. We purchased/took delivery of the vehicle in August 20143. The brake booster was replaced by the local/selling dealer at our cost of $1,374.41. Shortly after the repair, we discovered via an online forum that there had been a Ford Motor Company "Customer Satisfaction Program (No. 13N02)" letter sent to "All U.S. Ford and Lincoln Dealers" dated January 9, 2014, extending warranty coverage to "...10 years of service or 150,000 miles." We were never informed by the selling dealer or Ford Motor Company of this program. The equipment/vehicle failure was within the extended warranty period. When we raised the issue with the selling dealership, we were referred to Ford Motor Company... to no avail. We do not have the resources to take legal action against the selling dealership and/or Ford Motor Company to recover our expenditure. This was/is a vehicle safety issue. Fortunately, nobody was killed or injured due to this equipment failure. HELP!
A D V E R T I S E M E N T S
- Boynton Beach, FL, USA