This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We began experiencing a "hissing" noise when the brake pedal was depressed. Additionally, the pedal feels stiff, and occasionally the brakes will not engage at all without significant pressure being applied to the brake pedal. We took the vehicle to a Ford dealership, they ran diagnostics, and they confirmed that the brake booster is failing. We discovered that this was a known issue with 2013 Ford Edge vehicles. Ford has a Customer Satisfaction Program (13N02) that was published in its TSB (SB-10054925-6246). This CSP recommends that the brake booster be repaired and extends warranty coverage of the part for certain "2010-2013 model year Edge and MKX vehicles built at the Oakville Assembly Plant from May 3, 2010 through March 28, 2013." I have been told by Ford Motor Company that my vehicle is not covered under this CSP because its VIN was not identified as being affected and, while it was made at Oakville, it was made in November of 2013. Therefore, according to Ford, they are not liable to cover the part replacement despite the fact that the issue we're having is the same issue that Ford has identified in other vehicles of the same make, model year, and built at the same assembly plant.
I had my brakes repaired and since having my brakes repaired, I continued to have issues with the suspension, vehicle handling and imbalance (vehicle not stopping properly). I was dropping my friend girl's grandsons off at school and my brakes went out...almost causing me to have a head on collision with the vehicle in front of me. I was overwhelmed and hysterical! I had taken my vehicle back to the repair shop that replaced my brakes and I tried to explain what happened. I was bewildered because my vehicle didn't have any warning messages of any sort. I remember riding over some bumpy streets and when the traffic slowed down, I pressed my brakes and they were gone. I had to press the brake pedal all the way down to the floor and I wasn't getting any pressure through the brake line at all, which caused me to almost run into the vehicle in front of me. When I pressed the brake to the floor, my vehicle slid rapidly and made a strange noise before I was able to come to a complete stop. We were terrified because I had ran into the curb trying to stop my vehicle! The repair shop mechanic stated that it could be the caliber connected to the brake line, because my vehicle did not have sweaking noises that you usually hear when your brakes need to be replaced. My vehicle is still in need of repairs, I'm afraid while driving it still. I'm bewildered because I honestly don't know what caused my brakes to just go out like that!
5 times in the past 2 years I lost the brakes. Each time the car was going at low speed coming up on a stop sign or traffic light, probably 10-15 mph, and hit a pothole with brakes lightly applied. The ABS kicked in on each of those occasions. The car could still be braked, but the pedal immediately went to the floor and stopping distances were increased. The first 4 times it happened, the brakes returned to normal operation after the car sat overnight. After the 4th time I learned that there was a 10-year brake booster extended warranty, so I had that done and all was fine. On the 5th time, just recently, I was again approaching a light in a construction zone at very slow speed, with the brakes lightly applied. I hit a shallow trench that had been dug in the pavement, and the ABS kicked in and the pedal went to the floor. I still had braking power, but it seemed worse than the other 4 times. Unlike those times, the situation did not resolve after the car sat overnight. Brake fluid was filled to the "fill line" and there did not appear to be air in the lines, and there was no leakage of fluid anywhere. I brought the car to the Ford dealer and was told it was an HCU (hydraulic control unit) failure. I searched online and was appalled to see how many people have had the exact same issue, and some reported serious accidents and injuries. Ford says there is a "national backorder" on the HCU, and they have no estimated ship date. In short, my otherwise perfectly good car has become worthless because Ford can't supply the part and it is too dangerous to drive, and I can't trade it in with this defect. I'm fortunate that there was no accident, but I believe this is a very serious safety issue that seems to have been known by Ford for some time. I'm sure you've had similar complaints, and the extent of the problem will become clear with a 5 minute online search. I sincerely believe this is a safety issue that deserves a recall. Thank you.
Shift to Park warning light comes on even though the car is in park. This component or system failure is known to ford dealers but they state that it is not on the recall listing. It should be because this is a known issue with ford on the 2013 Ford Edge. It requires the whole shifting assembly to be replaced at the cost of the owner and not the dealership. My car is available for inspection. I have reported this to the Ken Garff St George Ford/Lincoln service and it should be in my file. THis should be a recall issue and not replaced at the cost of the owner
- St George, UT, USA
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The Brake Booster continually fails on this vehicle. It is part of a much larger issue that Ford has acknowledged. On more than 30 occasions the brake booster has failed causing the brakes to fail. The latest happened today (03/30/23) when I had to brake hard to avoid a near head-to-head collision. This time, when the brakes failed I had to swerve into oncoming traffic, then back into my lane after passing the vehicle that came into our lane from a cross street. We were going UNDER the speed limit, which is 45MPH at that intersection. I was finally able to stop after using the manual shifting option to downshift and slow the car enough that the brakes would actually work. The pedal went to the floor when I had to hit the brakes hard to try and avoid the oncoming vehicle. When I contacted Ford I was asking about: Extended warranty coverage on brake booster Campaign# 13N02 I was told by Ford that this vehicle is not covered under this campaign, even though it states that the vehicle must be no more than 10 years old (it is a 2013 vehicle, AND sold as a 2013 vehicle by description from Ford Motor Company) and it is under the 150,000 mile limit. There are a LOT of people that are facing this issue as well, ergo the campaign from Ford. THEY recognize that this is an issue - this should be a recall, not some sort of campaign that Ford is using to try and avoid one. The three of us nearly lost our live THIS time when the brakes failed. How many people WILL die before this actually becomes a recall" The same should be said of the Ford Campaign #19N09 - Door latch failure. The door could come open while driving under this campaign. These should be recalls that Ford MUST fix. Please do not let my Granddaughter get into a crash because of this. She is our ward because of Cerebral Palsy, Autism, Scoliosis and other issues that she faces in life. Isn't that enough for her to deal with? What is this was YOUR Granddaughter? Would it be a recall then"
Upon occasion brakes go all the way to the floor and require pumping to get them to work. This does not happen on a regular basis but if the car is not driven eg overnight brake failure will happen 50% of the time. Once pumped up then everything will be ok. Except if we are are on a long trip with few stops or need to break, then the problem will re-occur. No leakage that we could find. The Ford dealer that we bought the EDGE, - new and always had it serviced could find no fault. A week or so ago I took it to another dealer. The Ford service manager, drove it around for 30-40 minutes, I was with him. A minor failure did occur. They kept it for additional days and determined front calibers was most likely the problem. I believe that our EDGE VIN number should be included with the rest of t;he 2013 Edge break problems and that Ford should pay for the repair.0
Brake pedal was slow to engage, had to push almost to the floor board. Car only has 60,000 miles. Repair shop stated it needed a new master cylinder. After replacing, still no good brake pressure due to inability to properly bleed the brake lines. After the 2nd master cylinder was installed, we were told the pressure regulator for the hydraulic brake lines was also bad. The repair shop stated through research, they have found that the Ford Edge has chronic problems with this issue. This is a costly repair, well over $2,000. Not to mention extremely dangerous to have almost zero brake pedal response.
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the pedal became "spongy" and made an abnormal sound. The vehicle was taken to an independent mechanic, where the mechanic related the failure to Technical Service Bulletin: 13N02 (Brake Booster). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 211,500.
- Component/system malfunctioning: Brake system (Master Cylinder) randomly loses pressure from the master cylinder causing the brake pedal to collapse to the floor causing severe safety concerns with little to no brakes without warning. Yes, vehicle is available for inspection. - Our Safety and the safety of others is at risk due to brakes not working properly at all times due to a known issue with this vehicle models master cylinder. - The problem has been addressed and confirmed by service tech. No external brake system leakage and the TSB is to replace the master cylinder at owners cost. No warranty or recall!!! - There have been NO warning lamps, messages or other symptoms of the problem prior to the intermittent failure.
Total brake failure, no warning lights, no messages. No issues the day before, then total brake failure the next day. Fluid levels were within margin and no leaks. We replaced the master cylinder, this did not fix the problem. Then we replaced the ABS pump module and it helped but the mechanic shop could not bleed the brake system correctly so we took it to a Ford Dealership and they were able to bleed the brake system correctly and now we have brakes. We have a total of $2300 into this fix which was excessive. No recalls for brakes issues for this vehicle from Ford.
The contact owns a 2013 Ford Edge. The contact stated while attempting to depress the brake pedal, the brake pedal made a hissing sound and went to the floorboard and then became firm. The braking distance was extended. The contact had to pump the brake pedal to stop the vehicle. There was no warning light illuminated. The contact took the vehicle to the dealer who diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the failure was related to NHTSA ID Number: 10054925000 (Service Brakes). The failure mileage was unknown.
Brakes make a weird sound, did not need pads rotors or brake booster replaced, (although I replaced them anyway) When hitting the brake, I hear and feel a loose, disjointed sound, similar to ball joints. Check engine comes on sometimes, worse in the heat
My 2013 ford edge (SE, 3.5L) the brake suddenly went down with absolutely no warning or lights indicating a problem. Press very hard and almost down to the floor to stop my car. Very dangerous! I thus sent the car to ford dealership (Dean Seller Ford, Troy MI), was told the brake booster is down and have to fix it immediately because I cannot drive without the trustable brake. Finally cost me $904 out of door. I then found there is a recall (Bulletin 13N02) that recalls exactly the same issue of brake booster on ford edge cars from 2007 to 2015, it also extends the warranty of booster to 10 years and 150k miles. My 2013 ford edge only have 79000 miles why my car is not covered under that? This could be a very serious safety issue due to the problem of the brake!!
The brake pedal goes to the floor before the brakes engage even a little bit. Almost rear-ended another vehicle due to the brake failure. Took it to the repair shop 3 times for repair. They bled the brakes several times which helped for a day and the problem returned each time. This has the potential to cause a severe accident if it is not resolved. Internet articles I've read and my personal experience indicate that replacing the master cylinder, brake booster or bleeding the brakes does not solve the problem. What is my option for a next step?
Brake pedal unexpectedly goes to the floor and brakes fail to stop the vehicle. Problem is intermittent and unpredictable. After having master cylinder and brake booster replaced at owner's expense, brakes failed completely at 113k miles. Dealer now says the Hydraulic Control Unit must be replaced. This is a dangerous issue and should be investigated. We are extremely lucky that nobody was hurt when brakes failed.
Due to the door latch issue and my interior light staying on I am unable to see at night when driving. It has caused issues with my battery and I have had to replace it a few times. Why isn't Ford recalling this?
A D V E R T I S E M E N T S
- Middletown, PA, USA