This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Edge. While attempting to stop the vehicle, the brakes malfunctioned and caused the braking distance to be extended. While depressing the brake pedal, the pedal traveled to the floorboard. The vehicle was taken to larry H. miller Ford of draper (11442 S. lone peak pkwy, draper, ut) where it was diagnosed that the brake booster vacuum was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 83,000. The VIN was unknown.
Brake pedal became very hard to depress. Required extra pressure and increased braking distance. Was told by Ford dealership. It is a known problem. There was nothing I could do to cause it or prevent it. They replaced the brake booster for $900
The brake booster developed a tear causing by braking system to become defective, braking became very difficult while I was driving on the hightway in that I had to press the pedal very hard to come to a stop. This problem has been identified in Ford Edge 2010-2013 models, but my vehicle missed the date on the recall by only a couple of months.the repair is costing almost $700 plus cost of car rental while it was being repaired.
I lost the break while driving at 20 miles, the break went to the floor.I change the breaks and pads and the breaks still incredible low. I call Ford customer service and they are not helpful at all this is a very sirius problem please do something
The contact owns a 2013 Ford Edge. While reversing out of the driveway, the brakes lost power, which made it difficult to stop the vehicle. There was no warning indicator illuminated. The contact called quirk Ford of augusta at 207-430-1600 (located at 7 water St, hallowell, me 04347) and the manufacturer and was informed that there was no recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 95,000.
- Rome, ME, USA
Search CarComplaints.com for these popular complaint phrases...
Brakes became spongy 2 1/2 weeks ago. Took to family mechanic. They were unable to recreate and stayed the brake pads are in great condition. Went on short vacation and the brakes continued to be spongy but not every time. When we returned home it began happening more frequently and a hissing sound began when applying brakes. Then yesterday morning the car shut off in the middle of a busy intersection but restarted after a few minutes. Took it into mechanic again and they were able to recreate both issues. After research they discovered a Ford extended warranty for this issue so I towed it to nearest Ford dealership. Now the garage is telling me it will cost between $800 and $1000 and my VIN is not covered. The info online states it should be covered. I pay my final car payment in 2 weeks and my additional warranty that I purchased ended in May. It seems this is a known issue and should be covered and most certainly should be recalled. It is not due to normal wear and tear. I have owned it brand new and after 7 years only have 30K miles on it. The vehicle is in great condition otherwise. Braking issues almost led to an accident the day before and it shut off with no warning or lights from the vehicle in the middle of an intersection. What if we had been on our road trip and going 80 miles an hour? this is a safety issue. The issue was recreated at the family mechanic in a parked position but for me it was operational.
The contact owns a 2013 Ford Edge. The contact stated that the brakes malfunctioned while driving 40 mph. The contact had to depress the brake pedal with force to stop the vehicle. The vehicle was taken to ditschman/flemington Ford Lincoln (215 us-202, flemington, NJ 08822, (908) 905-0317) where it was diagnosed that the brake booster needed to be replaced. The vehicle was repaired. The manufacturer was contacted, provided a case number, and stated that the VIN was not included in a recall. The failure mileage was 82,000.
As I was coming to a stoplight in the city at about 25-30 mph, my brakes engaged for about a quarter of a second, then gave out almost entirely. I had to pump brakes and hit the emergency brakes to stop from hitting a stopped at an intersection. Thankfully I brake early and stopped short a few inches. After inspection the culprit is the master brake cylinder.
Brake vacuum booster has failed. Brake stopping effort changes with engine RPM. At low engine speeds, the car appears to have no brakes. No warning lights are given to operator to know there is a problem with brakes. Ford has a voluntary service action (13N02)to cars built until March 2013, but problem still exist in car built in may
After hitting a bump, pot hole, etc. The pedal goes to the floor and is slow to stop, currently, the pedal goes all the way to the floor and is slow to stop, which from what I have read is a common problem, with the hcu and/or power break booster but no official recall has been issued. Although this happened once or twice in December of 2018, it has happened twice in the month of June 2019 and now is currently not improving.
My mechanic has informed me that my master cylinders are bad. That this part on the Ford Edge leaks fluid into the power booster which compromises the booster's diaphragm and is under a current recall with Ford. I had my power booster replaced last October, because my brake pedal would become stiff and difficult to depress. Since having the boosters replaced, I have the opposite problem. The brake pedal depresses almost to the floor before engaging. Because the master cylinder and brake booster work in tandem, it makes no sense to replace one without replacing the other, especially since it has been noted that the master cylinder is the causation of the power booster's failure. I implore you to issue a corresponding recall for the master cylinder or ammend the recall on the power booster to include this component.
Brakes are not working properly. When I push down on brakes it feels very spongy like there's air stuck in there. Makes a hissing sound. I step on the brakes and it feels like the car keeps rolling. And I have to slam on the brakes.
Small tear in break booster. Ford knows about this issue and covered a lot of vehicles in the customer satisfaction program 13N02. My car is not covered even though it was made at the same factory during the same time period of the ones that were covered. It was extremely dangerous when it broke and almost caused me to get in an accident. Ford has refused to do anything even though this is clearly an issue. I found a large amount of drivers that have the same problem I do with their 2013 Ford Edges that were not covered by Ford.
The contact owns a 2013 Ford Edge. While driving approximately 25 mph and attempting to stop the vehicle, the brake pedal was depressed and felt extremely stiff. In order to avoid a collision, the vehicle was shifted into park. The contact mentioned that the failure occurred on several occasions. In order for the vehicle to stop, it was shifted into park or the ignition was turned off. The vehicle was taken to two independent mechanics who test drove the vehicle and informed the contact that the power brake booster needed to be repaired. The vehicle was taken to joe cooper Ford Yukon (1780 garth brooks blvd, Yukon, ok 73099, (405) 354-1111), but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to call NHTSA. The approximate failure mileage was 90,000.
There is a Ford customer satisfaction program 13N02 2013-2013 Ford Edge, but my 2013 Ford Edge is not covered. Now I am having problems with the brake booster and Ford will not help me. I have 125,000 miles, so should be covered, but Ford says no. The brake booster on my Edge is the same one covered by the program, and it's now bad, and needs to be replaced. I hope you help with this problem. When driving it has no brakes, or very little brakes.
Brake booster failure causing difficulty bringing vehicle to full stop. Very hard pedal. I almost went into cross traffic, which was going at 55mph. I needed two feet to bring car to full stop.
Brake booster. I have new brakes on my car but still feel like I can't stop right away like I should be able to. My husband has a Ford Edge 2019 for work. His car doesn't seem to have this problem. Either does my friend who has a Ford Edge 2016. I can be in a parking lot and backup and feel like I'm going to hit onto the car behind me cause I don't stop right away.
Brakes were not working effectively - spongy feeling and brake fluid was low. Took into the shop and it was diagnosed with a power brake booster failure. Did some research and this part is a known issue for the model and year of my car but not for my VIN. Technician was reluctant to let me drive off the lot as this is very dangerous. Not sure why Ford has only chosen to replace some of these parts that it knows are faulty. Mileage is 72K.
The contact owns a 2013 Ford Edge. The contact stated that the brake pedal was applied, but was stiff and the vehicle failed to respond. Additionally, while the vehicle was on an incline, the brake pedal was applied and the vehicle rolled. There was also an abnormal hissing noise emerging from the vehicle. There were no warning indicators illuminated. The contact called bob tomes Ford (950 S central expy, mckinney, tx 75071, (888) 485-3971) and was informed that the vehicle was not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: Cas 21714536. The vehicle was not covered under customer satisfaction program number: 13N02. The failure mileage was 76,000.
2013 Ford Edge brake booster issue. Mileage 119,000. Starting hearing a hissing sound coming from the brake pedal and the brakes became very resistant. After having it looked at, it was determined that the brake booster was bad and that this was a known problem with this year vehicle. After checking further I discovered there was a recall for my make/model/year vehicle but that only cars made at certain assembly plants were included in this recall and my car wasn't one of them. I called Ford customer care who created a case # for me and set me up with the service manager at my dealership to further investigate this issue. The dealership determined the issue with my car was identical as those that were previously recalled and submitted this claim back to Ford customer care as being a valid issue to be repaired. Ford customer care sent a response back to the dealership stating that since my vehicle wasn't included in the recall they would not be able to offer any help through Ford loyalty or Ford assistance on my repairs. The dealership had told me that Ford had in the past agreed to pay some that weren't on the recall list but denied others and they weren't sure why. That is really upsetting....who determines who they say yes to and who they turn away" why even assign a case # and set you up with a dealership for repair if they are knowingly going to deny you" my family is a huge Ford family. That is the only type of vehicle we ever purchase. We've shown decades of customer loyalty to their brand and my husband has been looking to purchase another vehicle as we speak...but this issue and being denied assistance for an issue that is well documented all over the country is giving us no choice but to look outside of Ford at other manufacturers for the first time ever. This has disappointed our entire family and cost Ford a lot more than the cost of this repair!!!
A D V E R T I S E M E N T S
- Herriman, UT, USA