Three months out of warranty and the whole left side of the instrument cluster goes dead. No longer can I tell how much gas is in the car, mileage, vehicle diagnostics, vehicle settings, etc. I cant even program my lights or door locks! SUCKS!!!
I go to Ford service and am told they cant help since it is out of warranty, cost to fix $1,300.00 smackers! Surely I though after being a Ford lifer (Purchased 70K Saleen, Expedition, Xplorer) a service manager could show some compassion since the vehicle has under 30K and this is a very important unit that should never go out in such a short period of time. NOT, she wouldn't even talk to me and after multiple attempts kept sending me back to the service rep. After crying on his shoulder he admitted it was a common problem since the "Ford MY Touch" digital dash display which controls everything on your dash board has been in existence.
He told me to try and contact Ford customer service and ask for some sort of help. NOT, didn't want to hear it.I even sent letters to corporate with "0" response. I really though Ford would at least send some sort of response even if it was an acknowledgement that they were aware of the problem and were working on it for future
consumers. Just for the record I will not spend a penny on their service or purchase another Ford product as this is the third issue with this vehicle. So frustrated but more so disappointed.
Try to top this MyFord Touch safety issue (relating my personal experience on now TWO occasions):
Besides the known issues that have been discussed with MyFord Touch is one very glaring (obviously safety) oversight I never see mentioned (haven't seen mentioned yet).
I have a 2013 Ford Edge SEL with Sync/MyFord Touch (the big touchscreen in the center console plus the two screens on each side of the speedometer).
All nice except for the bothersome issues (which are not fixed yet), right? Not so fast! The left display (instrument cluster) contains VITAL information such as HOW MUCH GAS IS IN THE TANK, IF TIRES ARE UNDERINFLATED, things like that which may just be important enough to keep you out of serious trouble.
The stuff on the right display? Basically worthless because it's duplicated and then some on the center console...YET, that extremely non-essential information has quite a nice 'BACKUP'...think you could agree.
The main complaint about MyFord Touch from a safety standpoint should be that the critical info on the left is not duplicated as is the trivial information on the right. If the left panel goes out, you're screwed. There is no backup. You run out of gas, your tires blow out and all because you could not see it coming. It would be too easy to happen without that input, hell some people still run out of gas when they do have a fuel gauge. Except you do have a lot better excuse (and can't be considered a fool) when you don't have one to look at.
That left display has now blown out twice on me twice in two years. I'm not accepting this gracefully this time. This I feel is a critical safety issue. When this goes out of warranty, I don't want to be buying a "glorified gas gauge" every two years, and I say that not to disparage its utility because it's far too useful...that combined with the fact it is the only source of that information is its very terrible weakness.
At this point, I think I want a new car or I may be able to work with getting this replaced AGAIN under warranty if Ford fixes MyFord Touch so that it can be made to duplicate the essential information on the left side as well as the non-essential information on the right, which I would venture to say is a hell of a lot more important than entertainment, compass/GPS, phone or climate, wouldn't you say?
Man am I pissed I have to deal with a blown left cluster again.
I am shortly to be in touch with a lawyer soon as they reply to me, but though I'm not big on class-action lawsuits this seems like a well-justified one, if only to force Ford to fix a very obvious safety issue. I would settle for them fixing THAT big issue with MyFord Touch instead of being forced to give me a new car.
I cannot be the only person who has had the left cluster blow out since I've had two. This I believe is the dagger in the heart that kills the vampire (the resistance by Ford to finally fix this issue so that it's fixed completely) once and for all.
Steve Sybesma
Lafayette, CO
720-934-2484
- ssybesma,
Lafayette, CO, US
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A D V E R T I S E M E N T S
left side instrument cluster dead
Three months out of warranty and the whole left side of the instrument cluster goes dead. No longer can I tell how much gas is in the car, mileage, vehicle diagnostics, vehicle settings, etc. I cant even program my lights or door locks! SUCKS!!!
I go to Ford service and am told they cant help since it is out of warranty, cost to fix $1,300.00 smackers! Surely I though after being a Ford lifer (Purchased 70K Saleen, Expedition, Xplorer) a service manager could show some compassion since the vehicle has under 30K and this is a very important unit that should never go out in such a short period of time. NOT, she wouldn't even talk to me and after multiple attempts kept sending me back to the service rep. After crying on his shoulder he admitted it was a common problem since the "Ford MY Touch" digital dash display which controls everything on your dash board has been in existence.
He told me to try and contact Ford customer service and ask for some sort of help. NOT, didn't want to hear it.I even sent letters to corporate with "0" response. I really though Ford would at least send some sort of response even if it was an acknowledgement that they were aware of the problem and were working on it for future
consumers. Just for the record I will not spend a penny on their service or purchase another Ford product as this is the third issue with this vehicle. So frustrated but more so disappointed.
- Carlos T., Antioch, CA, US