CarComplaints.com Notes: A frustrating electrical issue is causing an ever-present “door ajar†warning light for 2011-2013 Ford Edge owners. Even with the doors latched shut, faulty sensors convince the vehicle’s computer they aren’t. With no way to override the system, owners have no choice but to stare at the warning light, listen to the warning chimes when the car is stopped, and deal with interior lights that won’t shut off.
10.0
really awful
Crashes / Fires:
13 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
53,673 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Applied the brakes and I was not stopping the vehicle. I heard a hissing noise and the brake pedal was extremely stiff but I was unable to apply enough pedal force to actuate the brakes. I then pumped the brakes and the pedal almost went to the floor and the vehicle brakes applied but way too much and the car came to an abrupt stop. I took the car to a Ford dealer and they said it was the brake booster. Dealer drove car and determined it was unsafe to drive. Ford regional said there was a program for the brake booster and that according to the Ford tech team the car was safe to drive until a repair part could be located. This is not the case. The brakes do not work. Both I and the dealer service staff agree that there is a major issue involving the brake booster making the car unsafe. Car has been at dealer since 7/31/14. No parts available and car is undrivable. How this car passed FMVSS 135 and 136 is beyond me.
I purchased a 2012 Edge sel used from a Ford dealer with 28,900 miles on it in June. While on vacation with the family this month (July) was backing vehicle up and when I applied a significant amount of brake pedal pressure, the vehicle did not stop but only slowed. I then had to stomp on the brake to stop the vehicle and avoid hitting a parked car behind me. The issue got worse over the next two weeks, so I took it to a Ford dealer who told me that it was a bad brake booster. They installed a "new" one under csp 13N02 and said it was "good-to-go". did not even get off the lot when I noticed there was still the same problem with the brakes. Drove it back into the service area carefully. Ford tech said the new brake booster they put on was bad as well! really" is anyone from Ford doing audits on that vendor??" so now I have to wait until August 15th which is the estimated date of repair completion as the "new" brake booster is on back order nation wide. My car will now be sitting on the Ford lot almost as long as it was sitting in my garage. This is an immediate safety issue and needs to be addressed as such.
I was driving around 55 mph on the freeway and went to apply the brakes. The brake pedal went straight to the floor with minimal slowing of car. If I really needed to stop the car I would have been in an accident. I used the emergency brake to control car. Went to dealer and they stated this was a common issue with Ford Edge with the power brake booster pump failing. This hazard could have resulted in a significant accident for me had it failed when I needed a immediate stop to car. I sent Ford this same feedback today via the Ford service feedback form. My car is sitting in the shop for multiple weeks since the part is on national backorder. This tells me this issue is a trend in the car model and more proactive action should be taken by Ford. Makes me very concerned how close I was to a possible significant accident with possible injuries.
Had this 2012 Ford Edge for a little over a month and then was backing out of parking space and brake pedal was very hard. Had to stand on it to stop, didn't think SUV was going to stop. Did it 2 more times on way home (3 blocks). Next day I made a service appt. But brakes worked fine during my regular driving. Was going to cancel appt. Thinking it was a fluke but then went out to get lunch and it did it again. Very scary feeling! the dealership could not duplicate the problem and said there was nothing they could do until they could "feel it". I told them about the "brake vacuum booster" problem on the internet and was told not to believe everything I read on internet. They kept SUV overnight and next day brakes worked fine again so there was nothing they could do. I went to pick up SUV the second evening and as I hit the brakes before I even pulled out of lot it did it again! I backed up and thought I was going to go thru dealership wall. Service dept. Was closed so salesman drove it back & forth on the lot. He was able to "feel it". I also gave them a print out of these brake vacuum booster problems. They kept SUV again and said they would get on it 1st thing in am. Again they could not duplicate the problem, after several phone calls they actually took it in the shop and tested brake vacuum booster. Called me at 3:30 to tell me brake vacuum booster was bad and they had to order the part. My vacation started the next day and we planned on taking the Edge on 10 hour drive. I had to get assertive and they took brake vacuum booster off of another Edge versus giving me another SUV to drive for a week. So far the brakes have worked fine. The manager told me they don't always have time to research these problems on the internet, I told him I did the research for them! I do love the Edge and hope there are no more problems.
After one and a half months of driving my newly purchased 2012 Ford Edge sel, the brakes were hard and I literally had to strain my foot and legs to the pulp and give it all the pressure I could to get it to stop and to avoid hitting something or running into someone. It was the most horrible and stressful experience I ever had driving and especially since the car had been just purchased less than two months when this started happening. What a nightmare it was!!!!! the car is currently at the Ford place being repaired and has been there since Friday, July 11, 2014. They had to order a power booster and replace that and whatever else that was needed to make the brakes work properly. There is a lot they are not sharing with me and after reading other complaints and reports concerning this very same model, I can see why they are being so extremely vague with me when I ask questions. Another issue is that the vehicle is supposed to be a fuel economy vehicle and even though it doesn't cost that much to re-fuel, it sure does need refueling more frequently than I ever expected. I only do local driving mostly to and from work or to the local neighborhood stores and so forth, and as soon as I accelerate, I can see the gas gauge just going down, down, down. I am beginning to think with all due respect that for a vehicle that cost as much as they sold it to me for, I may have purchased a lemon or the Edge is just not all that it is cracked up to be. Highly disappointed and extremely frustrated. Now I can understand why I have heard that Ford stands for fix or repair daily.
- Richmond, VA, USA
Search CarComplaints.com for these popular complaint phrases...
I was unable to come to a complete stop and hit a cone in nyc. After, it was extremely difficult to come to a complete stop. The car was able to slow down but it took time. I drove slow and away from others. The brakes were hard and made noise when I pushed down on the brakes. When I went to the dealer, they informed me that Ford has an extended warranty on the part and I asked why wasn't the part recalled if it put me and my family in harms way. Why wasn't I notified prior to losing full braking power" I am thankful that I noticed the problem right away and my family and I are safe. I have concerns for others who may be at a greater speed when the brakes fail or have to stop unexpectedly. In addition, my car has returned to the dealership for service several times for not locking into the park position. It is not safe and again, I have concerns for my family and others. Can this car move if it isn't secured in the park position" I have voiced my concerns with Ford but have been given the run around by everyone I have encountered. These are safety issues and no one seems to care. Everyone is nice and apologizes but they need to take care of these safety concerns for their customers and for the general public.
The contact owns a 2012 Ford Edge. The contact stated that the brakes suddenly malfunctioned and more pressure had to be applied to the brake pedal in order to stop the vehicle, creating a longer braking distance. The vehicle was taken to the dealer who diagnosed that the brake booster was defective and needed to be replaced. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 44,000.
June 15, 2014 N. jersey was sitting in driveway in park and when I pressed on my brakes I could hear a teapot whistle sound everytime I pressed down on them. Other times while driving it was hard for the vehicle to stop and I had to press several times before I would hit the car in front of me. Not feeling very safe in my 2012 Ford Edge limited. This is a known issue that should be resolved with the customer service program csp-13N03. This is a manufacturing defect that involves very sensible parts of the vehicle and should be addressed. Peoples lives are at stake.
Bought 2012 Ford Edge it only had 24,000 miles on it, after one month the brakes stopped responding when parking the car almost caused accident more than three times. Also when pressing the break I could hear the hissing noise like there is air leak in the brakes. You would have to really push hard to stop the car. Took the car to the dealer they said brake booster is bad and its on a backorder nationwide. This is a very serious issue that requires immediate attention.
Some times during normal traffic the brake pedal feels hard to press and does not stop my vehicle. Some other times the pedal feels spongy and without braking power. At the same time as pressing the pedal I could hear a hissing noise sometimes with a "teapot whistle" like sound. This is a known issue that should be resolved with the customer service program csp-13N03. However, my Ford dealer in colombia South America says that although the vehicle shows all the symptoms and complies with the manufacture dates, the program is only applicable for Ford customers in the us and not the rest of the world. This is a manufacturing defect that involves very sensible parts of the vehicle and should be addressed globally. Remember lives are at stake.
Backing out of my driveway and depressed the brake as I reach the bottom of my driveway and it was hard to press and didn't not stop my vehicle. I had to press really hard on the brake pedal to get it to stop. Proceeded down the street, reach a stop sign and pressed the brake pedal and it, again didn't not want to stop. I had to pump the brakes and then the pedal went to the floor and began making a squealing/hissing sound then my vehicle stalled. Restarted my vehicle and then it does the very same thing at the next stop sign I reached. Drove back home in fear of a major braking failure causing an accident. Researched the problem and discovered that there is a problem with the brake booster. Called the dealership and was upset at the lack of urgency regarding this issue. Already went through the fuel line recall and now this and this isn't even a recall, which should be after seeing the amount of incidents regarding the braking issue. This may be my first and last Ford. Very upset that Ford has not created a recall on this very clear issue. Man up, Ford. This is a big issue!
The brakes began to make a hissing noise every time they were applied. The Edge would die when sitting at stop lights and my brakes had to be pumped multiple times to get the vehicle to stop. The problem worsened and my "service info trac system" light would periodically come on. I have replaced the brake booster for $536 now to find out the master cylinder is also defective and must be replaced...which is another 300.00..................I have had close calls trying to stop my car, especially if there's a hill. I am very very unhappy with Ford and my Edge at this point. Ford should fix this crap under defects!!!!! no more Ford for me...this will be my last!
The brake booster has failed, , it appears that the problem is happening to many Edges as I have researched on google, .. I believe the problem should be looked into based on the amount of incidents.
The contact owns a 2012 Ford Edge. The contact stated that while driving 55 mph, the brakes were applied and the vehicle failed to decelerate. The contact had to pump the brakes continuously in order for the brakes to function. The contact took the vehicle to a dealer for a diagnostic test, who stated that the brake booster had malfunctioned and needed to be replaced. The dealer replaced the brake booster. The contact did not call the manufacturer. The failure mileage was 42,000. The VIN was not available.
When stepping on the brakes to stop, it felt like the car would not stop and I would need to press harder to engage the brakes. If at a stop light with foot on brake for a period of time, the engine would stall. The problem was a leak in the brake booster, which because of my miles on the car over 36,000, it was not covered by warranty.
The contact owns a 2012 Ford Edge. The contact stated that while driving approximately 5 mph, the brakes were depressed but the vehicle failed to respond. The contact mentioned that the brake pedal would harden and would not properly decline. The vehicle was taken to the dealer where it was diagnosed that the brake booster needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The approximate failure and current mileage was 26,000. The VIN was not available.
On various dates, moving at various speeds (from pulling into or out of a parking spot to getting off the freeway) I began to notice that when applying the brakes, the Edge would not slow down as it should. At times, I became afraid that the vehicle would rear-end another vehicle or I would hit someone in a cross walk. I had to press very hard on the brakes and even then, it was difficult to stop the vehicle. At first, I thought I was just being paranoid, but when this occurred 3 times in one day on 9/17/13, we brought the car into the local Ford dealership to have them inspect it right away. Later that night, a Ford mechanic called and explained that the "brake booster" was defective and pressure was not being applied adequately to stop the car. We bought this vehicle new in April 2012. I see no reason why this part should have gone bad in just 1 year.
Complete near-catastrophic master brake cylinder failure at parkway speed (40 mph), loss of all power brake functions. Required extreme brake pedal pressure to slow down vehicle. Entire power boost assembly replaced under warranty.
My 14 month old, 2012 Ford Edge, has had numerous issues, some very serious! from the beginning, I have had issues with the sync system, the navigation system, and controlling the temperature. They have had to "update" my sync system more than once. I frequently get a "no key detected" message when driving. (push start system) the first time that happened I pulled off the road thinking it would stop running, and did $1400 in damage to the car. (coverage was denied by the wheel and tire protection plan.) later was told the car would not have stopped even if it didn't recognize that the key fob was in it. (a car-jackers dream!) I had a hole in my brake booster causing me to not have the benefit of power brakes. Found this out when I stepped on my brakes and wasn't stopping. I had the really push on them to prevent hitting a car. The battery died in 14 months. The latest is that the vacuum seal in the capless fuel system had a bad O-ring causing fuel to leak and vapors to escape. I truly believe that this car is poorly made. I'm just waiting for the next issue to surface.
The contact owns a 2012 Ford Edge. The contact stated that while driving 10 mph, the brakes exhibited a loud noise and hesitated to properly engage. The vehicle was taken to the dealer for diagnosis but they were unable to duplicate the problem. The manufacturer was notified. The approximate failure mileage was 18,000.
A D V E R T I S E M E N T S
- Darien, IL, USA