CarComplaints.com Notes: A frustrating electrical issue is causing an ever-present “door ajar†warning light for 2011-2013 Ford Edge owners. Even with the doors latched shut, faulty sensors convince the vehicle’s computer they aren’t. With no way to override the system, owners have no choice but to stare at the warning light, listen to the warning chimes when the car is stopped, and deal with interior lights that won’t shut off.
This is the third time this vehicle has had this problem. This particular door ajar (front passenger door) was fixed in June 2017, only to break again right after the 2 year warranty expired. In October of 2018 the driver side door had the same problem.
It started where the door kept looking like it wasn't closed, so we would open and close the door again and it would be okay. But, since yesterday, 12/21/2022, I have not been able to get the light and DOOR AJAR light to go off. It causes a lot of problems in the dark because I have to back out of my driveway and can't see in order to be to determine that it is okay to pull out of my driveway.
Ford Edge 2011 – driver's door ajar light constantly on. Cleaned with brake cleaner, which I sprayed into latch generously several times over two weeks. That temporarily solves the problem. Slamming door repeatedly makes sensor go off. Interior lights are remaining on and cannot lock vehicle with keypad or remote. I work in home health care and travel in sketchy areas... it's so important doors are locked for that reason; not to mention that they need to lock while driving. So aggravating. Why no recall on this issues with 1600 plus complaints?!
The problem started with a warning light that would come on in the MyKey area/Info and I took it to 3 different Ford dealers and none could tell me what the warning light was. It then started telling my passenger door was ajar even if know one else ever got in the car and I would verify the door was closed. It then began to make the car alarm go off randomly day & night. There is a field service action for door latch, but only the drivers door and Ford wants $120 to check and see if it is a door latch problem before they fix it!!
- Lynn N.,
Bluffton, US
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This is my daughter's car now. She attends college out of state. Her car is very important to her safety. That's why she got to take my wife's car to school. Early this year she started reporting that the passenger door ajar light began staying on. She couldn't lock the vehicle and was forced to removed everything of value each night. In the morning the car would start but just barely. The interior lights had stayed on for a while. If she hadn't driven it every day the battery would have drained for sure.
In March, she parked it for a week and came home for Spring Break. When she returned to the airport, the battery was dead. I began researching the problem and have done the cleaning using electronic parts cleaner, but while the car was parked the battery died and this time, for good. It won't take a charge any more. If the cleaning doesn't work, I want to disconnect this sensor. She doesn't need a passenger door ajar light anyway. I saw a Youtube video where the mech cut a green wire with a purple stripe, then grounded it to the frame and the light went out. After I replace the battery, I want to do this as well. Anyone else use this solution?
The door ajar light comes on sporadically (more often than not), showing the passenger door is ajar. When the engine is on, the doors won’t lock, which Ford should consider a safety issue, and the interior lights won’t turn off until I’ve driven for a couple minutes. When I turn the car off, the interior lights remain on. And, when the engine is off, the interior lights come on sporadically even when the car has been parked for hours!
Last month while out of town, the lights came on while the car was off and I couldn’t get them to turn off. Woke up to a dead battery – and not for the first time! Ford did a recall on the door ajar issue, but it was only if the indicator was that the driver’s side door was ajar. Ford really needs to step up and cover the cost of having this issue resolved.
It’s really annoying that’s this light stays on. I feel unsafe that the doors do not lock as I drive. I really with that for would make a recall on this with all the complaints. I literally have to play with the door latch and shut the door over and over again for it to finally go off till the next time the door opens. Then it’s the same thing over again.
I bought my car used from a dealership on October 16, 2016 with a 90 day/3,000 mile bumper to bumper warranty. The passanger door ajar light started in January before the 90 days/3,000 miles warranty was up however the dealership refused to fix it because there werent any recalls on it. With the door ajar light on, my dome lights stay on, doors dont lock while driving and when parked and not running it sets my alarm off all hours of day and night if doors are locked. If unlocked the lights come on and off all night as if door has been opened.
In 2019 the driver side door ajar light started doing the same thing and with both lights on has drained my battery. Now in 2020 they have a recall for the driver side door ajar light but not the passenger door ajar light. My car is almost to the cut off miles to get the driver side fixed and Im mad as hell that Im still going to have to deal with the passenger door ajar light going on 4 yrs!
Please extend the warranty and recall the passenger door ajar light so I will finally be able to get it fixed!
I own a 2011 Ford Edge that has a recall for door ajar. I went to the service department and they fixed the drivers door but asked if I read the fine print :( No, I did not well he informed me that additional doors are not covered but the drivers side rear door has the same issue. So I left with the exact same problem door ajar lights stay on battery dies and Ford said I have to pay for the repair myself WTF with service like that I will never buy a Ford again they know it is an issue but not willing to fix it. I suggest you consider prior to buying Ford products.
It seams I'm not alone with this problem. My Door is Ajar warning goes on most every time I shut my driver side door. It takes three or four times shutting the door to get it to stop. I love my Edge but between this problem and the goofy back up camera issue I really am disappointed.
With the exception of the door ajar issue, I love the car. I just bought it used from a dealership in February and I'm happy with the overall function of the car... but three days later...
However, how the hell can my passenger "door ajar" alert pop up while I'm driving down the road alone and the door hadn't been opened in two days?!? I am truly ashamed of how Ford produced these vehicles but will not make things right with the customer. I mean, I get it.... I was quoted $430 to replace whatever the hell needs to be replaced... it's expensive! But what kind of business practice is it that they expect the consumer to foot the bill on something that is clearly out of our control?!
Anyway, thanks to YouTube mechanics (who are a helluva lot more intuitive than the mechanics that Ford is so proud to "certify"), I'm cutting and grounding the wire in the door harness so that the passenger door can be just as lame as Ford's Customer Service....
Honestly, after owning this vehicle, dealing with dealerships for warranty work, evaluations of code issues and the rip off fees, (not to mention the power booster crap I went through for the brakes), the 2011 Ford Edge is a disposable car. As soon as it hits a certain mileage, things start to fall apart and malfunction, breaking plastics, sensors stroking, etc. This vehicle has determined I will never buy another Ford. Too much money for shortcuts in design and production.
Two months ago the passanger door ajar warning began to appear on my dash. I would slam the door several times but the message would not go away. The doors do not lock, the alarm does not enage, and the interior light does not go off. Then when the door ajar light would not show up, my back up camera does not work. I cannot afford a $400 fix for the car. Ford you need to fix this. This is a safety issue! My grandchldren are in the car and the doors do not lock automatically.
Just bought this 2011 Ford Edge used, one owner, very clean. Had it one day and have this problem occurring. I am returning the vehicle and asking for a full refund.
The light stays on and it messes up my car alarm. Also the light does not come off immediately when I hit the lock button because it thinks the door is open very frustrating.
A D V E R T I S E M E N T S
This is the third time this vehicle has had this problem. This particular door ajar (front passenger door) was fixed in June 2017, only to break again right after the 2 year warranty expired. In October of 2018 the driver side door had the same problem.
- Carol S., Omaha, US