The contact owns a 2011 Ford Edge. The contact stated that while depressing the brake pedal, the vehicle jerked while coming to a stop and made an abnormal sound. The ABS failure and traction control warning lights were illuminated. The failure also occurred while reversing. The contact stated that the failure was intermittent. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the ABS module had failed and needed to be replaced. The dealer was awaiting the part to complete the repair. The manufacturer had been made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 147,000.

- Mcminnville, TN, USA

The contact owns a 2011 Ford Edge. The contact stated while driving 60 - 70 MPH, the brake pedal was firm while depressed and went to the floorboard. The vehicle made an abnormal sound and failed to stop immediately. The contact shifted the transmission to neutral(N) and the vehicle slowed down. No warning light was illuminated. Additionally, the vehicle stalled while driving. The contact pulled over and restarted the vehicle; however, the failure persisted. The vehicle was taken to an independent mechanic, who diagnosed a tear in the brake booster and related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster). The vehicle was then taken to the dealer, and the contact was informed that the VIN was not included in the Customer Satisfaction Program. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that because the VIN was not originally included in the Customer Satisfaction Program: 13N02 - Supplement #1, the VIN would also be excluded from the updated program extension coverage under Supplement #2. The failure mileage was approximately 172,000.

- Rowland, NC, USA

The contact owns a 2011 Ford Edge. The contact stated while driving 25 MPH and attempting to stop the vehicle, the brake pedal was depressed; however, the vehicle failed to respond, and the brake pedal traveled to the floorboard. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was repaired on two separate occasions by the same independent mechanic however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 110,000.

- Wooster, OH, USA

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal depressed and made a hissing sound. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed as a failure with the brake booster. The contact was informed that the brake booster needed to be replaced. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 123,000.

- Milwaukee, WI, USA

The contact owns a 2011 Ford Edge. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal was spongy and made a whining and hissing sound, causing an extended braking distance. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was then taken to the dealer, where the same assessment was made. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 13N02. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,000.

- Granger, IN, USA

The contact owns a 2011 Ford Edge. The contact stated while driving 30 MPH, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that it was raining when the failure occurred. The contact stated that the failure occurred after driving over a bump in the roadway. Additionally, the contact's two small grandchildren were seated in the rear seat of the vehicle when the failure occurred. The vehicle was taken to an independent mechanic where it was diagnosed with a failed ABS hydraulic control unit. The contact was informed that the ABS hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 174,000.

- Edmond, OK, USA

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to stop, the brake pedal was depressed and extended to the floorboard, causing the braking distance to become extended. The vehicle was taken to the local dealer who determined that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 100,000. The VIN was invalid.

- New Britain, CT, USA

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was firm while depressed, and the brake pedal made a hissing sound. The brake pedal was depressed several times before responding to stop the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster); however, the vehicle was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 132,000.

- Berwyn, IL, USA

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 65 MPH, the vehicle was lost motive power. The contact stated that while approaching a freeway exit and depressing the brake pedal, the brake pedal was very firm, and the vehicle failed to stop as needed. The contact stated that while the vehicle was stalling, she was able to stop the vehicle. When the contact attempted to restart the vehicle, the check brakes and check engine warning lights were illuminated. The vehicle failed to start up and was towed to an independent mechanic. The vehicle was diagnosed, and the mechanic determined that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 93,000.

- Bensalem, PA, USA

The contact owns a 2011 Ford Edge. The contact stated while driving at various speeds and attempting to depress the brake pedal, the brake pedal was very firm and difficult to depress. The contact stated that while depressing the brake pedal, there was an abnormal sound coming from the brakes. There were no warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the brake booster was damaged and needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster); however, the vehicle was not included. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

- Columbia, SC, USA

The contact owns a 2011 Ford Edge. The contact stated while depressing the brake pedal, the brake pedal was firm. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 169,000.

- Gregory, MI, USA

The contact owns a 2011 Ford Edge. The contact stated that the brake pedal was extremely firm when depressed and the vehicle failed to immediately stop, causing the braking distance to be extended. The vehicle was taken to the local mechanic who determined that the brake booster was faulty and needed to be replaced. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the Extended Coverage for the failure. The failure mileage was 74,000.

- New Carlisle, MP, USA

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 40 MPH and depressing the brake pedal, the brake pedal went down to the floorboard and the vehicle failed to respond. There was no warning light illuminated. The contact pumped the brake pedal until the vehicle responded. The vehicle was taken to the dealer, where the brake booster was replaced. The contact stated that the failure recurred while driving 3 years later. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was then taken to the dealer, where the contact was informed that the brake booster could not be replaced under an unknown Extended Warranty because the vehicle was not covered. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 102,000.

- Mound, MN, USA

The contact owns a 2011 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the brakes failed to function as intended. The contact stated that when the brake pedal was depressed, the brakes hesitated. The contact stated that the brakes, rotors, and master cylinder were replaced; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed and determined that the brake lines were leaking into the brake master cylinder which also caused the brake booster to fail. The contact was informed that the brake master cylinder and brake booster needed to be replaced. The vehicle was not repaired. The contact was informed that the repair could not be covered under the Customer Satisfaction Program: 13N02. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 170,000.

- Collinsville, IL, USA

The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal became inoperable. The contact stated that the brake pedal was depressed and felt spongy. The vehicle was taken to an independent mechanic to be diagnosed. The contact was as informed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The manufacturer advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 152,000.

- Wausau, WI, USA

The contact owns a 2011 Ford Edge. The contact stated while driving approximately 60 MPH and slowing for traffic, she heard an abnormal hissing sound when the brake pedal was depressed. The contact stated that the vehicle failed to slow down with the brake pedal depressed to the floorboard. The contact stated that she had to use her foot to lift the pedal off the floorboard and then started to pump the brake pedal to slow the vehicle. The contact stated no warning light was illuminated. The contact stated that the brake failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake booster needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program: 13N02 Brake Booster (Service Brakes, Hydraulic). The failure mileage was approximately 105,000.

- Taylor, MI, USA

The contact owns a 2011 Ford Edge. The contact stated that while driving at 55 MPH, the brake pedal was depressed but the vehicle failed to respond as needed. The contact had to depress the brake pedal to the floorboard to stop the vehicle while driving back to the residence. The vehicle was then towed to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 38,000.

- Cumming, GA, USA

The contact owns a 2011 Ford Edge. The contact stated that the brake pedal would depress to the floorboard without warning. The contact initially took the vehicle to an independent mechanic where the brake booster was replaced. Recently, the same brake failure returned, and the vehicle was taken to the dealer; the dealer informed the contact that the vehicle was previously under warranty for the brake booster; however, the warranty had expired. The manufacturer was notified of the failure and confirmed the dealer information. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 93,643.

- Pismo Beach, CA, USA

The contact owns a 2011 Ford Edge. The contact stated while driving 4 5MPH, the brake pedal was squishy. The brake pedal was depressed to the floorboard but failed to stop the vehicle in a reasonable amount of time. There was no warning light illuminated. The vehicle was diagnosed by an independent mechanic. The contact was informed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not under warranty. The failure mileage was approximately 193,000.

- Madison, AL, USA

The contact owns a 2011 Ford Edge. The contact attempted to park the vehicle however, the brake pedal was depressed and nearly depressed to the floorboard without warning. Despite the failure, the contact managed to drive the vehicle to the dealer where a diagnostic test was performed. The diagnostic test determined that the hydraulic compression unit was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 223,000.

- Kingman, AZ, USA