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CarComplaints.com Notes: A frustrating electrical issue is causing an ever-present “door ajar” warning light for 2011-2013 Ford Edge owners. Even with the doors latched shut, faulty sensors convince the vehicle’s computer they aren’t. With no way to override the system, owners have no choice but to stare at the warning light, listen to the warning chimes when the car is stopped, and deal with interior lights that won’t shut off.

10.0

really awful
Crashes / Fires:
10 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
66,251 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Edge brakes problems

brakes problem

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2011 Ford Edge Owner Comments (Page 2 of 13)

« Read the previous 20 complaints

problem #229

May 292023

Edge

  • miles

A D V E R T I S E M E N T S

Was driving and went to stop for a stop light brake pedal went to floor and vehicle didn't come to a complete stop very close.to causing an accident.

- Madelia, MN, USA

problem #228

May 052023

Edge

  • miles
When applying brake pedal it goes all the way to the floor and doesn-??t want to stop.

- Palmdale , CA, USA

problem #227

May 042023

Edge

  • miles
I had to brake fast & hard because of another driver cutting in front of me & my brakes went all the way down to floor, no stopping! Thankfully I was able to pull off road to avoid hitting any other vehicle. I did some research & apparently there are over 300 complaints that have been reported (how many not reported ?). How many more of the same issue does it take to recall" Or does there have to be accidents involved before ford does something" I have had numerous fords, however; due to the extreme safety issue addressed by so many with (thank god just missed accidents) that DOES NOT SEEM TO CONCERN FORD AT ALL FOR OUR SAFETY to recall this BRAKE BOOSTER ISSUE. I will NEVER BUY another FORD unless they do something & if someone gets hurt before they do, I DEFINITELY WILL NEVER BUY A FORD AGAIN! SAFETY & CUSTOMER SERVICE is my purchase of choice.

- San Antonio, TX, USA

problem #226

Apr 252023

Edge

  • miles

A D V E R T I S E M E N T S

Brakes are feeling spongy and car use making a hissing sound when applying their brake and car doesn-??t fully stop without slamming down on the brakes. Brakes have been changed and no leaks were detected. Was told most likely the brake booster.

- Willow Wood, OH, USA

problem #225

Mar 172023

Edge

  • 190,000 miles
The contact owns a 2011 Ford Edge. The contact stated while driving 35 MPH and depressing the brake pedal, the contact stated that the brakes was not operating as usual. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the braking system was replaced. The contact was advised to contact the manufacturer for the failure. The manufacturer was contacted and stated that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 190,000.

- Claremont, CA, USA

problem #224

Jun 012022

Edge

  • miles
2000 Characters really not enought. Since June of 2022 Replaced brake booster twice Replaced HCU unit Twice Replaced Anti-lock unit once Second set of Rotors and Pads in 3000 miles At Ford again to replace HCU unit and Rotors and Pads again most likely This has all happened in 3100 miles

- Macomb, IL, USA

problem #223

Jun 012022

Edge

  • miles

A D V E R T I S E M E N T S

Brake booster problems HCU unit problems on 2nd unit 3100 miles needs 3rd

- Macomb, IL, USA

problem #222

Jun 082022

Edge

  • miles
JUST additional invoices from previous claim

- Macomb, IL, USA

problem #221

Jun 152022

Edge 6-cyl

  • miles
Have had 2 boosters put in. Still have pedal fade or pedal stiffness. Also had HCU put in as well as Anti lock brake unit put in. Still have same brake problems. Also during this whole fiasco the new pads and rotors got destroyed with in 3000 miles of installation due to brakes locking up while driving and not releasing the pads. We have over $5000 dollars invested into brakes and still have a brake problem. I have call the 1-800 customer service number over 5 times asking to speak to a supervisor and have been told the will call back with in 24 hours and the have never called back. This is a huge safety issue as well as an out of pocket issue. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Macomb, IL, USA

problem #220

Apr 142022

Edge

  • miles
About 3 months when I got the vehicle I had to take it to El Cajon Ford because the brakes suddenly stopped working properly and I had to nearly push the pedal to the floor to stop. It suddenly lost the pressure needed to properly stop. The vehicle was still under warranty at that time. That was about over 4 years ago. Now I find that the same problem has arose again. I took it took it to a auto repair shop to find the part I need is back ordered. There is a recall on all ford edge vehicles for this brake problem however after several calls and conversations with ford I find for some reasons my Ford edge is not included for reasons I can-??t understand and the parts available are reserved for other recall vehicles when my car has the same issues. In addition, a less than a week after I received the vehicle my son along with his baby daughter were on the freeway when suddenly the a tire just blew out causing them to skid across the highway, luckily no one was hurt, but 2 weeks later another tire just blew out on me as soon as I entered the highway on my way home from work.I replaced all 4 tires however about once a month the tire pressure runs low although I had new tires.

- La Mesa, CA, USA

problem #219

Feb 082023

Edge

  • miles

A D V E R T I S E M E N T S

Brakes have been going to the floor for a complete stop, have had to slowly brake a lot sooner when coming to any kind of stop. Within the past two days my brakes have been making a whistling sound when brakes not applied. My brake lights stay on while car is in park. Dropping my daughter off at school and applying my brakes my car died in a long line of cars causing me to have to apply the emergency brake.

- Trenton, OH, USA

problem #218

Nov 022022

Edge

  • miles
I have heard several service repair technicians advise the Ford Edge 2010 to 2014 have issues with their brake booster. This needs to be recalled and repaired for free.

- Sumemrville, SC, USA

problem #217

Jun 062022

Edge

  • miles
Vehicle was towed to independent repair shop after 2 different dealer service departments failed to return repeated attempts by phone to schedule repair of brakes symptomatic for booster failure (ext. Warranty program, but car is beyond date cutoff due to pandemic). After booster and master cylinder replacement and flush with new brake fluid, mechanuc is reporting that brakes are still bad. Testing and following work procedures, HCU is testing bad. HCU part not available for 6 months. Contacted manufacturer about HCU failure with no DTC codes or warning lights. Asked about existing recall of HCU for other model/years with exact same symptoms and Ford national customer service said my vehicle isn't covered at this time. This is a critical safety failure that occurs without warning and without error codes. It is a known problem for models both before and after this model year. Currently, estimate for repairs is about $4,000. The needed repairs are solely the result of manufacturer known safety defects that should be recalls and their dealers failure to provide timely response to service requests. In my case the brake failures (both Booster and HCU) did not, but nearly did cause an accident, .and the HCU has caused loss of use for 6 months.

- Huntington Beach, CA, USA

problem #216

Sep 012022

Edge

  • miles
The car would only brake when pushing the brake pedal to the floor. Once diagnosed it was found the HCU needed to be replaced and was told this was on National Backorder. This car went to a mechanic for 2.5 months due to this. And I took it to the Ford Dealership after being told it could be fixed. There is a recall for other years of this same model for this part.

- Burlington , NJ, USA

problem #215

Sep 132019

Edge

  • 128,000 miles
The contact owns a 2011 Ford Edge. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal was stiff. The contact applied significant force to the brake pedal and it responded. The contact stated that there was a 10 ft. stopping distance delay when depressing the brake pedal. Additionally, the contact stated that the vehicle would shut off upon depressing the brake pedal. The contact stated that the failure had been reoccurring increasingly while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 13N02. Additionally, the contact stated that she was informed at State inspection that the vehicle could not be inspected due to a PCM failure. The vehicle was taken to an independent mechanic where it was diagnosed that the PCM needed to be updated. The dealer and the manufacturer were notified of the failure and informed the contact that she would need to pay repair fee as the VIN was not included in a recall and Ford Campaign Number: 13N02 had expired. The vehicle was not repaired. The failure mileage was approximately 128,000.

- Alton, IL, USA

problem #214

Nov 172022

Edge 6-cyl

  • miles
I was driving to work early morning, roads were wet due to light layer of wet snow. Brakes worked normal when stopping at a stop sign and traffic light. When traffic start moving a vehicle in front of me was going to turn left I applied my brakes to slow down, however when the brake pedal went to the floor it felt like I was going to hit the car. I continued to keep pressing on the brake and finally stopped. When arriving at work the brakes reacted the same when attempting to stop. I checked the brake fluid it was filled. Furthermore there was no indication on my dash regarding brake service needed. I contacted my independent mechanic who informed me to have the car towed or drive it very slow with my flashers on. He also felt it was the brake booster because Ford was aware of this problem so they extended warranty coverage for the booster to 10 years of service or 150,000 miles. My mechanic contacted the dealer who said that it was not covered under the warranty since it was be on 10 years. However I have only 97,580 miles but over the 10year warranty. Besides replacing the brake booster the hydraulic control unit had to be replaced. Bottom line is the cost amounted to $1,750.68. I can't understand why Ford Motor Company has not issued a recall or the National Highway Traffic Safety Administration (NHTSA) has not required a recall on these effective brake components. This definitely is a safely related defect when one looks at the number of complaints filed with NHTSA. As we know the steering and brake are major safety components of any vehicle. From my research and review of the complaints it appears that both Ford Motor Company and the NHTSA have other agendas that are more important then a faulty brake component. It just a matter of time before a major accident happens where someone is critically injured. I sure hope and pray it is not a child.

- Broadview Heights, OH, USA

problem #213

Nov 152022

Edge

  • miles
It was the first snowfall of the season. Roads were slippery so my speed was reduced and I was being cautious. As I was approaching a stop sign my anti-lock brakes kicked in. Ever since then my brake pedal has been very soft. At times it felt like I have had to push my brake pedal all the way to the floor in order to stop. Roads are still slippery and when approaching other stop signs (in our development with no other traffic around) I tried to get my anti-locks to work and now they don't kick in and the brake pedal is very soft. There are no indicators on the dash and when doing a "system check" through the computer, it says the brakes are ok.

- Rapid City, SD, USA

problem #212

Oct 222022

Edge

  • miles
Without warning or partial failure the brake pedal goes near to the floor before limited breaking function. The vehicle is not capable of emergency braking. Local mechanic advised that the brake booster had to be replaced. It was replaced. I was never told that the HCU module could be the issue. Consequently, the issue still occurs: very soft pedal and very little brakes. After researching, the same identical problem was posted online by numerous Ford Edge owners of my year and other years. Ford Motor Company (Ford) Recall No. 19S54 -?" Certain 2006-2010 Model Year Ford Fusion, Mercury Milan, Lincoln Zephyr and Lincoln MKZ Vehicles Equipped with Anti-Lock Brake Systems -?" Anti-Lock Brake System Hydraulic Control Unit Valve Function. It did not include the Ford Edge. There have been several NHTSA follow up and Ford continued to work with NHTSA to investigate and engaged in ongoing discussion with NHTSA. This issue has gone long enough. Local mechanics are not familiar with the recommended procedure to fix the problem and that it would be prudent to have a properly trained Ford mechanic fix the issue. A recall is necessary so that Ford Edge owners can be notified of a potential danger.

- Littleton , CO, USA

problem #211

Dec 152021

Edge

  • miles
Brake is extremely soft and must be pushed all the way to the floor to function. Both master cylinder and HCU were replaced with no correction to the problem. It is being inspected again.

- Memphis, TN, USA

problem #210

Oct 262022

Edge

  • 63,000 miles
The contact-??s daughter owns a 2011 Ford Edge. The contact stated that while the brake pedal was depressed, her daughter heard a hissing sound, and the brake pedal became difficult to depress without extra effort. The contact also stated that on multiple occasions while the brake pedal was depressed, the brake pedal intermittently went to the floor. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake booster needed to be replaced. The dealer was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that there was no recall on the VIN. The manufacturer also confirmed that the vehicle was not under warranty. There was no further assistance provided. The failure mileage was approximately 63,000.

- Winona, MN, USA

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