This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the passenger's side air bag light failed to illuminate while a passenger was seated in the passenger's side front seat. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,000. Parts distribution disconnect.
The contact owns a 2010 Ford Edge. The contact received notification of NHTSA Campaign Number: 21V158 (Air Bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount time. The dealer was not contacted. The manufacturer was made aware of the issue and informed the contact that she will be notified when parts are available. VIN tool confirms parts not available. Additionally, the contact stated that she heard a hissing noise when the brake pedal was depressed and without warning, more pressure had to be applied to the brake pedal to stop. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster and brake pads needed to be replaced. The brake pads were replaced however, the brake booster was not replaced. The manufacturer nor the dealer was notified of the failure. The failure mileage was approximately. 192,000
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Recall INCOMPLETE. Remedy not yet available DRIVER AIRBAG INFLATOR REPLACEMENT THE DRIVER AIRBAG INFLATOR IN YOUR VEHICLE MAY EXPLODE IN THE EVENT OF A CRASH THAT CAUSES DEPLOYMENT OF THE DRIVER AIRBAG. IF AN AIRBAG INFLATOR EXPLODES, SHARP METAL FRAGMENTS COULD STRIKE THE DRIVER OR OTHER OCCUPANTS CAUSING SERIOUS INJURY OR DEATH. The problem has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were not any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear.
- New Berlin, WI, USA
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This in regards to my 2010 Ford Edge vehicle, and the air bags recall of July 2016. The first notice of this recall came to me 7/01/2016. I filed complaint #11192472 in 2019 after repeated attempts to find out from the local Ford dealer the status of Ford having the necessary equipment for the repair/replacement for this recall. They had not heard from Ford at that last contact in March 2019 regarding the needed parts. I have not contacted the local Ford dealer since, as they could not get any information about if and when Ford would have the parts available to the dealers to make the necessary replacement. When will this issue be addressed with Ford Motor Company, and how soon will it be when the replacement parts and repairs will be sent out to local dealerships for the required service? it has been 5 years since the original notice.
Door ajar light continually went on and off while in motion whether on a highway or city street. Noticed it also went on during left turns. Door locks on all doors would click on and off at stops. I wasn't sure that doors were locked with my children in the car. Internal lights would also go on an off. Common issue on the internet with Ford Edges. It's all over and for years. I have young children and had to get the issue fixed at a cost of $542.83. I believe Ford needs to pay for this safety issue. The part number to replace was the latch part number 8T4Z 78264A27 a. so a new door latch needed to be installed along with the repair of a wire in the door harness near the LH side of the door speaker. I am the original owner of this vehicle.
Brake booster is failing, hissing, making braking near I.possible. This is intermittent condition. Also had airbag recall completed, and now the clock spring has failed, dealer will not fix.
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact stated that griffith Ford san marcos (located at 2661 interstate 35 frontage rd, san marcos, tx 78666) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact called sheehy Ford of ashland at 804-242-0391 (located at 11450 Washington hwy, ashland, va 23005) and was informed that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall I called to schedule my recall to be repaired now that the airbags are available. In asking for transportation until my vehicle is repaired, freedom Ford in claypool hill, Virginia said it was a half hour job, they only had two loaners and they would not provide me with anything else. Now when I called them 8 months ago when we got a letter telling us that we could get a free rental until the parts came in they didn't want to assist us then either. Hence why I am complaining. This is unsat.
I bought this vehicle from a Ford dealership in 2011 and it has barely 76000 miles and since May 2019 it's been failing the break booster that's what the mechanic said and it's very dangerous I can't stop the vehicle even a lower speed, the break pedal is hard to press its very dangerous!! even having 2 kids on the car very unsafe to drive at this point. I hope you can help
The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hub city Ford (2909 nw evangeline throughway, lafayette, la 70507, (337) 233-4500) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hub city Ford (2909 nw evangeline throughway, lafayette, la 70507, (337) 233-4500) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Ford Edge. The contact stated that the air bag indicator illuminated, the brakes made an abnormal screeching noise when applied, the vehicle hesitated, and the check engine and traction control indicators illuminated. The contact called circleville Ford (24001 us-23, circleville, oh 43113, (740) 474-3138), but the vehicle was not diagnosed to the cost. The vehicle was not repaired because the dealer stated that there was no recall. The contact stated that the vehicle exhibited symptoms related to NHTSA campaign number: 16V733000 (service brakes, hydraulic, electronic stability control). The manufacturer was made aware of the failure and informed the contact to call NHTSA. The failure mileage was 207,329.
Takata recall the first recall notice from Ford Motor Company came to me in July 2016. Safety recall notice 16S26 / NHTSA recall 16V-384. The letter promised Ford Motor Company (fmc) would send a letter when replacement parts for the defective airbag would be available to fix the problem at my local dealer. Since that time I have received 4 more safety recall letters, dated December 2017, June 2018, October 2018 all with the same recall numbers. The most recent letter of March 2019 is for the same thing, but with new numbers, safety recall notice 19S01 / nhsta recal 19V-001. Upon getting the October notice, I called my local Ford dealer, and their representative said he would order the parts and call me when they arrive to make an appointment for replacement. Then with the March 2019 letter, I called the dealer again. This time the representative informed me that he would have to order the parts, and it would be up to 5 weeks before the new airbag comes in. He also said that fmc is sending them only 2 per week. Note: The answer to when did this happen is the date of the first notice I got from fmc. At two and one half years, I believe fmc has had more than enough time to source safe airbag to replace these defective ones. Please exert all the influence you have available to your Agency to expedite the replacement of these airbags. Thank you.
Takata recall. The contact owns a 2010 Ford Edge. The contact received a recall notification for NHTSA campaign number: 19V001000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called all american Ford in old bridge (3698 U.S. 9, old bridge, NJ 08857, (732) 242-0405) who stated that the parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to another local dealer. The contact had not experienced a failure. Parts distribution disconnect.....
The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Glacier valley (1243 South blvd, baraboo, wi 53913, (608) 356-2222) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts to become available. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated another dealer had the parts and replaced the parts.
A D V E R T I S E M E N T S
- Cotati, CA, USA