This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Complaint Filed Tuesday 18:14 hrs 12/06/2022. On 12/02/2022 I had a diagnosis at Marcotte Ford Holyoke, MA done my vehicle because it failed Massachusetts emissions CEL. Diagnose came back with the same description as the damaged fuel system and suspension which RECALLS, which should have been fixed before I registered the vehicle on 11/22/2022. I fear for my safety of fuel leak and suspension crash. I would hate to think a reputable Ford dealer would jeopardize my safety for a few extra dollars for holiday spending. I have found a different repairman for the faulty brake power booster & Mass Air Flow Sensor the A & Z Autos dealer /A & Z Auto Repair placed in my vehicle. Ms. Sharon-Shawn A. Bell
I bought my 2010 Ford Edge to upgrade my safety standards for my kids and just recently found the brakes failing me to the point of being unsafe to even drive as of now my family has been hardshipped by the brake booster recall I never knew was the reason for my safety being standstilled for mobility with this parked unsafe brake booster needing immediate recall serviced technicians liazoned through this complaint to get me and my family safely mobile again through this complaint process please send me a claim to get to my local Ford dealership in Cadillac Michigan thank you for your time.
The vehicle stop without any warning light and would not get any acceleration once stepping on the gas. I. took it to Ford and they said it. Is the electronic throttle body.. I
The interior of my car filled with gas fumes after filling the tank ON11/4/2019. I called don hinds Ford the next morning and dropped it off that evening. The service department inspected it and found that the gas tank was leaking. The gas tank had been replaced due to a recall just 15 months ago. Ford refuses to replace, stating hat the warranty is expired. We have asked our dealership to complete the repairs. My concern is that Ford Motor Company replaced defective gas tanks with defective gas tanks. Ford customer service suggested that I take it to an "authorized Ford service provider" even after I told them that it was already at a authorized Ford sevice provider...even though my car is leaking gas and could catch fire, even though I told them that my car's interior was filled with gas fumes.
While drive about 50 miles per hour on the street the wrench light went on then off. I pulled up to a stop light and when I tried to accelerate the car could hardly move. I was only able to limp along until I got to my destination. I shut the car off and when I came back after about 2 hours it started and has been driving fine the last two days, for now. No wrench light no power problems. I've been researching this issue online and have seen numerous other complaints with the same description as mine. A throttle body seems to be at fault. Apparently Ford knows of this issue and did not do a recall. Rather they did an extended warranty that ended in 2015.
- Huntington Beach, CA, USA
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The contact owns a 2010 Ford Edge. While driving 35 mph, the contact heard an abnormal noise coming from the vehicle. When the heat was turned on, a strong fuel odor was detected inside the vehicle. The vehicle was taken to an independent mechanic where the contact was informed that the fuel pump was leaking fuel. The vehicle was not repaired. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 166,000.
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign numbers: 15V712000 (fuel system, gasoline) and 18V046000 (air bags). The contact called an unknown Ford dealer in dearborn, mi and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 18V046000 (air bags) and parts distribution disconnect for 15V712000 (fuel system, gasoline).
The contact owns a 2010 Ford Edge. The contact received a recall notice for NHTSA campaign number: 15V712000 (fuel system) in January of 2018. The dealer (pearson Ford, 10650 N Michigan rd, zionsville, in 46077) stated that the parts were unavailable. The manufacturer was also contacted and stated that the contacted needed to take the vehicle to the dealer to have the recall repaired. The contact stated that there was corrosion on the vehicle, which caused the fuel pump to malfunction. The failure mileage was unknown. Parts distribution disconnect.
"takata recall" bought the Ford Edge from a used car dealership in September 2016, we weren't notified or aware of the takata recall at all until March of this year 2018 when we saw it on the news. They stated til this day August 18 2018 they have not even manufacture the part to fix the takata recall on my car. I sit here with unsafe car and making car payments on something I can't used. I need help with this issue. I no longer want to continue waiting after 2 years of this mess. I want Ford buy the car back and get this resloved. I can't continue to wait till it time for them to fix it. Please help me with this!
When the ac is running, the car will stall out. It has happened in traffic on the high way and surburban streets. When idle and ignition is turned off then on again, the vehicle will not start. After approx. 35-55 minutes the car will then start. Finally, it is happening after longer periods of time. I was parked in a lot for several hours, when I went to start it the car would not turn over. I had to have it towed to my house where it did start again 1.5 hours later. I fear for my children's lives.
I buy my Ford Edge last year in 2016 at 3205 North highway 61 in muscatine, ia, I recently got a important legal notice that's why I'm doing this inspection.
The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 15V712000 (fuel system). The contact scheduled an appointment and took the vehicle to the local dealer (johnson city Ford 207 princeton road johnson city, tn 37601) to be repaired. While the contact's wife was driving the vehicle, the check engine indicator illuminated after the vehicle was repaired. The vehicle was taken to lance cunningham Ford (4101 clinton hwy, knoxville tn, 37912) where it was diagnosed that the previous recall repair was performed incorrectly and damaged the wiring harness, which needed to be repaired. The contact also stated that the dealer witnessed exposed wires and zip tied sending unit cables. The manufacturer was notified of the failure and stated that an investigation was in process while the vehicle was being repaired. The contact stated that the exposed wires were above the fuel tank area. The failure mileage was approximately 130,115.
The car wouldn't start. Seemed to be a fuel issue. Had it towed to the dealer. The service people tell us that the fuel pump has apparently been failing intermittently and overheated - melting the electrical connector. The fuel pump and electrical connector and labor will cost $1,078. It seems to us that this is a dangerous situation and, from what we hear from mechanics, is a known issue with the Ford Edge. However, only the 2014 model year has been recalled for fuel pump issues...
I received a recall notice in the mail in December 2015. It stated that if my car was not exhibiting symptoms, Ford would notify me by mail when service parts would be available (see photos). It is now June 1, 2016. I decided to call my local Ford dealer to see if I parts were ready--I now have an appointment on Saturday, June 4 at 8am. My concern is that Ford never contacted me to let me know parts are available.
While driving down a main highway with cruise control set at 60 mph, the vehicle suddenly started surging and the rpms were fluctuating then the vehicle accelerated rapidly until speed reached about 72 mph. I had to turn cruise control off for the speed to drop back down.
The contact owns a 2010 Ford Edge. The contact stated that the fuel tank was leaking and corroded. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 100,000.
At about 116,000 miles on my 2010 Ford Edge SE AWD, I started noticing the smell of gas. When I brought the vehicle in to get checked out I learned that my gas tank was leaking. This is a 2010! and what makes me even more furious is that the 2007-2008 Ford Edges have been recalled for this problem but not mine. Estimated cost of repairs are $3,000.
I have a 2010 Ford Edge. When parked in my garage, I would notice the odor of gasoline. Later, I noticed fuel stains on my slightly slanted driveway under where the Edge was often parked. The local Ford dealership inspected my tank and found that it was severely corroded in several locations, including the seams of the tank. Several calls to various numbers for Ford customer relations only result in many minutes on hold, to be told the same thing - which is that the 2010 is not subject to the 14S22 recall for 2007 and 2008 models. The representative told me to keep my receipts when I have the repairs done and Ford may reimburse me if the recall is expanded. The estimate for the repair and replacement of the corroded tank is $5000. On top of that, there are no tanks available. This gas tank problem is an acknowledged safety issue. Apparently, Ford would rather I drive a vehicle that their dealership affirms is unsafe, than enroll me in the programs available to 2007/08 model year owners who come under the #14S22 recall. Hopefully, the number of complaints on this issue has reached a critical mass to be defined as "a trend." I pray that there are no fires, injuries or worse because of this safety issue.
A D V E R T I S E M E N T S
- Holyoke , MA, USA