The contact owns a 2009 Ford Edge. The contact stated that the driver-side rear tail light bulb would frequently burn out after replacement. Upon initially taking the vehicle to a dealer, she was informed that the bulb outlet would overheat while at a stop and that the bulb receptacle had begun to melt. The contact was also informed that the same failure had occurred in the passenger side tail light; however, the bulb had yet to burn out. The contact had a preliminary diagnosis performed by an independent mechanic who stated that the bulb receptacles would need replacement. The manufacturer had been notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.

- Kingman, AZ, USA