The contact owns a 2009 Ford Edge. The contact stated that while coming to a stop sign and depressing the brake pedal, it extended to the floorboard. The vehicle was towed to the dealer for diagnosis. The manufacturer had not been notified. The failure mileage was 10,000.

- Rapids, WI, USA

I contacted the NHTSA in may of 2009 because Ford Motor Company refused to honor my warranty and give my a car that was drivable. I purchased a brand new Ford Edge with 45 miles. The dealer told me to hit the road after three service request, to repair my car delivered with a bad frame. I have been forced to drive this car for almost one year now with no help from anywhere. I complained at least four times to NHTSA about my steering, suspension and my brakes failing. Toyota owners get help, but not americans. Ford Motor Company told me do not come bring my car back for service anymore because there are not going to honor my warranty. Almost one year later I guess they were right. What is a warranty? my hands hurt and there is no justice for american consumers stuck with bad products, only death or injury will help you get a dependable american made car.

- Detroit, MI, USA

The contact owns a 2009 Ford Edge. The contact stated that the suspension was faulty and the brakes failed. When she depressed the brake pedal at 8 mph, she heard a loud grinding noise and the vehicle would not stop. If the ABS had not engaged, she would have been unable to stop completely. The dealer test drove the vehicle and could not find any failures. The contact informed them that the suspension needed to be repaired first and then the vehicle should be test driven at over 40 mph in order to duplicate the failure. The dealer informed the contact not to bring the vehicle back. The failure mileage was 4,020.

- Detroit, MI, USA