This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Unknown While i was driving on the highway my car stopped in the middle and a load noise was coming low engine oil pressure i got the car home safe since it was Saturday the dealership was closed i Was with my elderly mom in the car at the time i had to wait Monday morning i called ford and was told to Tow it or bring it in couldn-??t drive it so i had it towed I towed the car to a ford dealership and paid out of pocket for the tow the service rep at ford service rep Santiago try to assist me i was advise to contact Ford Customer service program which i did and spoke to 4 different reps and a supervisor requested a manager i was hung up 3 times i don-??t mind my car takes time to be worked on but i don-??t have a car to drive to work or take my elderly mother that-??s really sick to her appointments. I just purchased this car late November 2023 i haven-??t had the car for only 8 month has 55,000 miles when purchase it still paying for the loan and insurance and now without this i don-??t have a car it can take 5-7 Bds for the issue to be inspected i can-??t wait that long i contacted ford and i was told there-??s nothing they can do for me at the moment and i would have to wait. This is so frustrating and annoying and disrespectful and disgusting that i am not getting anyway.
Almost 6 months ago, my car began to malfunction. It would not start at all. I paid $500 to have a mechanic diagnose the issue and replace the battery, but nothin worked. I had to have the car towed to the Ford dealership, and they advised me that my engine had failed due to a defect in the fuel pump tensioner, which was an issue that was under recall. They told that they could not do anything to repair the issue, however, because the recall had not been officially published. It has now been nearly six months with my vehicle sitting at the dealership, unusable, because Ford refuses to repair it until the recall comes out. They have also refused to provide a rental or loaner car so I have been out of a vehicle.
My car can no longer accelerate and multiple lights came on, this all happened while i was driving and there was no warning signs that my car was about to do that it just happened out of nowhere while I was driving it.Now I can-??t drive my vehicle until it is repaired but the recall parts are still not available so I don-??t know what to do to fix my car.
The vehicle experiences a sudden loss of power/acceleration randomly. Sometimes this happens while driving on the freeway and I cannot accelerate to move to the shoulder. Other times, I can accelerate but very slowly. When this happens, the check engine light will come on and I also receive a powertrain malfunction alert on my Ford app. This issue first occurred on [XXX] - I had to have it towed to Ford. They stated it was the battery then, so I purchased a new one. I brought the vehicle back to Ford for the same issue on [XXX], and then on [XXX] I was driving on the beltway and lost complete acceleration of the car. The check engine light and powertrain light came on. The vehicle would not drive. I had it towed to Ford and they had replaced the engine under the original manufacturing warranty. I got the vehicle back on 10/3/23. Even after replacing the engine, I started to experience the same issue. I brought the car back to Ford on [XXX]. Then once again I brought it back to Ford on [XXX]. On 4/30/24 they said the vehicle was ready to be picked up and the part was covered under the Service warranty so I only paid $100. Within 1 mile of leaving the dealership, my powertrain malfunction light came on and my vehicle lost power, I could only accelerate up to 30mph. I drove the car straight back to Ford. They then called me on May 28th/24 and said they replaced 2 more parts and the car was fixed. Within 3 miles of leaving Ford, once again the powertrain malfunction light came on and I could not accelerate over 40mph. I drove the car back to Ford and it is still there now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I believe the component that failed is engine oil pump belt tensioner this is a recalled item. It is available for inspection however it cannot be checked out by Ford itself. I have notified 3 dealerships and they all stated that the part will be available in the second quarter and that's it. My car cannot run properly the brakes don't work the engine is making noises and I have a low oil pressure light on. My safety and the safety of others was put at risk when my brakes stopped working while I was driving it. The problem has not been confirmed because they won't let me drop it off until later on this month. My car isn't working and it's the only car I have. There was an low oil pressure light as well as my check engine light. My car engine was making rattling noises and my transmission is having issues shifting. This first appeared June 28th 2024. The Ford company has lied to me and told me that even though there is a recall on my car that it is still drivable.
I have a 2019 ford ecosport se that is affected with the Engine oil pump belt tensioner replacement ford has done absolutely nothing to help the problem I have been without a vehicle since Jan. In January me and my wife were driving and all of a sudden the low engine pressure light came on and the vehicle slowly started getting slow and we pulled off to the side of the road and had it towed to the CASA ford dealership in Las Cruces NM 470 W Boutz Rd, Las Cruces, NM 88005 575-525-4500 and the diagnostic the vehicle letting me know the vehicle is affected due to this recall and they have submitted documents to ford but nothing has been told to me other then there waiting on ford because the recall still says remedy incomplete. I have been paying on the vehicle and have told the dealership and ford company about a loaner something that me and my wife have been without a vehicle. Ford needs to fix there mistake I have been without a vehicle for 5 months know not knowing anything.
In 2022 of July-August. No lights came on to warn me or anything and my engine went completely out. I took it in and it was the oil pressure that caused my engine to fail. I had to get a new engine, transmission, and a whole bunch of other new things done to my car. AFTER repairs covered by warranty I continue driving and right away I noticed my car making weird noises (like whirring and purring). I took it into ANOTHER ford dealership. This dealership told me that the OTHER dealership did the repairs all wrong and that my car was a mess under the hood-??and BOTH dealerships argued who was going to pay for the repairs. To this day I still hear the whirring even though they claim it-??s fixed. Surprise ford of Arizona was the dealership that did repairs, and the Milford Ford was the second dealer who claims the repairs were horrible and screws were loose etc right in front of me(I called ford during this conversation to have it recorded) I have a [XXX] son and I fear to drive my car everyday. I have asked ford to repurchase my vehicle TWICE and no remedy has been done. Now for 3 months of being aware of the recall nothing has been done. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My dad has the 2019 ford ecosport and I truly believe because of the bad part that is on recall, his car will not start anymore he is [XXX] and it's his only ride, it has been not working since February 2024 just wondering how long it was gonna get the part to get fixed INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
In June 2023, I had to replace the engine on the 2018 Ecosport at the cost of approximately $6000. The explanation on the bill was due to problems with the "oil pump" I received a letter from Form recalling the car for repairs Jan 1, 2024 for exactly the same problem that I haad to spend $6000 dollars to repair and they still have not repaired the issue on the recall notice. If the car's engine fails AGAIN...because they still have not fixed the issue who will be responsible for the second engine that would have to be replaced in the vehicle?
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed the oil pressure warning light illuminated. The contact stated while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed with a disconnected tensioner belt which caused engine failure. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 72,000. VIN tool confirms parts not available.
My newly purchased 2019 Ford eco-sport with under 40000 miles started having engine malfunctions, and would not accelerate at all. I had it towed to joey Meyers and was told they needed to replace the engine. I had it replaced in October 2023, Which took two months, and now I am Having the same exact engine light come on and my car is slow to accelerate even after replacing the engine. 4 weeks ago I brought the vehicle back to Joe Meyers ford and was told that -?? this is a new issue and the parts that need to be replaced are technically -??outside-?? of the engine so not covered under warranty -?? the repair invoice total that was quoted to me is $2400. I refused to pay this because I don-??t understand how the engine is replaced and three months later I have the same issue but ford is saying it-??s now a new engine problem. Since then, I checked online to see if there have been any recalls on the vehicle and was shocked to see Jan 04,2024 Manufacturer Recall Number 23S64 NHTSA Recall Number 23V905. Not once did anyone at ford tell me that there is a recall on my vehicle that is stating the exact issues I am experiencing. I am a single mother of 3 children and work full time therefore I am concerned about my childrens safety while driving this vehicle. The vehicle experiences sudden loss of power while driving at high speeds on the freeway.
The car lost oil pressure resulting in engine failure. When I went to take it to mechanic to diagnose I was told the oil pump belt and pulley system had failed resulting in a blown engine
On April 2nd, my cars dash said -??low oil engine pressure-?? with a severe dinging noise. I got an oil change and they said to take it to a mechanic, my local mechanic said the oil pump belt drive was at a loss of pressure, resulting in damage to my engine and oil pump. On 4/2/24 My local mechanic refused to fix it due to the recall and said that it should be fixed at Fords expense. On 4/14/24 I got my car towed to the Ford Dealer with my AAA membership, by the next day 4/15 I talked with service and we did not agree to a diagnosis because I knew parts would be out regardless of the diagnosis due to the Letter I received. The dealership was insisting on a diagnosis but I could not afford it out of pocket and Ford agreed that regardless of what the diagnosis said, parts for the low oil engine pressure are not available and could not be expedited because my vehicle doesn-??t run. They said my car could only sit for two weeks at the dealership since it is not actively seeking parts. They are looking for me to pay out-of-pocket until the program becomes available when the second part of the issue for recall is noticed. Ford issued a recall but said parts wouldn-??t be available until approximately August/24 or possibly later. Ford has not offered me any solution to this matter and they are not taking accountability for putting a defective product on the road. I have seen over 136k Ford Ecosport models 2018-2022 have been reporting this issue. My car is unsafe to drive.
The oil pump drive belt broken damaged the motor ford is aware of this but hasn't issued a recalled yet but in the mean time im stuck with out a vehicle and paying notes on and not eligible for a loaner car.
A D V E R T I S E M E N T S
- Kissimmee , FL, USA