This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I realize there is an open recall of 23V905. As well, my vehicle did experience a loss of oil pressure which caused the engine to fail. My local Ford Dealership DID replace the engine. However, the recall is still open given the fact the oil pump is still part of the original recall. My frustration is that this recall has been opened since February 2024 and there is no time frame of the repair and closing of the recall and Ford Motor Company refuses to take a complaint on it and has not communicated to their dealerships as to the time frame.
My car is at risk it has a powertrain and a w d failure when I am driving in the middle of the street or the expressway it stops in the middle of the expressway and loses power loses everything where me and my family could be at risk for a very serious accident leading to death in the middle of the highway or in the middle of the road as I am driving the car loses power and stops in the middle of the road. The manufacturer should be responsible for this because this is obviously something that needs to be fixed where it could be causing my death or my family's death while on the road. My car stops more than six times from the moment that I leave my house even as I am on the road it will literally stop 5 to 6 times losing power in the middle of the street that could cause a potential situation or deathly this needs to be fixed as soon as possible. I should not be responsible for these damages because it is obviously a malfunction of the manufacturer.
The contact owns a 2019 Ford EcoSport. The contact stated that they had received notice of NHTSA campaign 23V905000 (?ENGINE AND ENGINE COOLING), Caller contacted the dealer, however the contact was advised that the part were not yet available to do the remedy, and that they would have to wait until then. The contact stated that they continued to use their vehicle regularly until at approximately 60,000 miles the vehicle began to experience issues. The contact stated that while stopped at a light, upon the light turning green, the contact attempted to accelerate her vehicle, however the vehicle did not accelerate rather it shut down. The contact also stated that this failure had become a gradually consistent problem where the vehicle experiences difficulties upon starting. The engine light was illuminated. The contact stated that she had to put her vehicle into neutral and push it towards the side of the road. After this the contact was able to restart her vehicle, and continue to drive her vehicle as normal. The contact took their vehicle to a local dealer however the contact was informed that the dealer would not diagnose her vehicle without pay first, and if the issues she was experiencing were related to the recall then they would refund the fee for the diagnostic. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
Manufacturer Recall Number23S64 NHTSA Recall Number23V905 THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM FRACTURED, SEPARATED FROM THE TENSIONER BACKING PLATE, RESULTING IN A LOSS OF ENGINE OIL PRESSURE. THE FORD DEALERSHIP HAS CONFIRMED AND DOES NOT HAVE PARTS FOR REPAIR UNTIL 2025. FORD WILL NOT PROVIDE A RENTAL AND THIS VEHICLE IS NEEDED FOR WORK. FORD STATES THIS ISSUE DOES NOT QUALIFY FOR A RENTAL CAR. WHAT ARE WE SUPPOSED TO DO?
Oil pump has failed due to recall. There is supposed to be an interim fix if your oil pump fails but Ford is telling me there is nothing they can do until Spring of next year. Oil Pressure Low light has came on so I stopped driving the vehicle. I do not want to cause further damage. My safety is at risk because I am expected to operate a vehicle with the Low Oil Pressure light on. This is not safe
- Memphis, TN, USA
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The oil pump failed in May. Resulting in blowing my motor. Broke down at a red light which I would say is unsafe !!! My car has been at the ford dealership in Athens since May. I need a car!! I haven-??t had a car since may. I-??m not paying for a rental weekly when I wouldn-??t even be without a car if not for this recall. I need something done to get me a working drivable car!
On [XXX] a low engine oil pressure light came on. I checked my oil and it was fine. I contacted ford and they told me there was a recall but my car was still safe to drive. On [XXX] the engine light came on as well as the same warning. Upon leaving work my car lost acceleration and all power to the car including the brakes. I had it towed to ciocca ford of york pa. I am now without a car and keep getting the run around about approval for a loaner car. I am unable to trade the car in since it will be at the dealership for a lengthy time which is affecting my chances of getting financing for another vehicle since I still have an auto loan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
How long is Ford going to get away with no remedy for this" They have been aware of this issue for years. They definitely knew about it when they sold vehicle to me. Of course I wasn't informed by dealer. Now I've had to limit driving for fear mine will succumb to this problem. Vehicle is coming up on 60,000 miles, which is when problem arises in many cases. What is my recourse.? Just stuck paying $35,000 for a vehicle I was misled into purchasing" Got three more years paying $500 a month for car I'm afraid to drive. Check engine light is on more than off. Ford should be accountable. For amount they make, to be knowingly selling a defective product is shameful. Please give this recall the attention it deserves.Stop allowing Ford to ignore whatever fix it is going to take. Which seems is going to be replacing engine. Another inferior engine, no doubt. Hell owners will be still stuck with product that should have been remedied many, many years ago.This wet belt design doesn't last. Repair is quite costly. Something Ford is well aware of. They still keep right on selling cars with these motors they know are crap. Something should have been done about this long time ago, in my opinion.
Unknown While i was driving on the highway my car stopped in the middle and a load noise was coming low engine oil pressure i got the car home safe since it was Saturday the dealership was closed i Was with my elderly mom in the car at the time i had to wait Monday morning i called ford and was told to Tow it or bring it in couldn-??t drive it so i had it towed I towed the car to a ford dealership and paid out of pocket for the tow the service rep at ford service rep Santiago try to assist me i was advise to contact Ford Customer service program which i did and spoke to 4 different reps and a supervisor requested a manager i was hung up 3 times i don-??t mind my car takes time to be worked on but i don-??t have a car to drive to work or take my elderly mother that-??s really sick to her appointments. I just purchased this car late November 2023 i haven-??t had the car for only 8 month has 55,000 miles when purchase it still paying for the loan and insurance and now without this i don-??t have a car it can take 5-7 Bds for the issue to be inspected i can-??t wait that long i contacted ford and i was told there-??s nothing they can do for me at the moment and i would have to wait. This is so frustrating and annoying and disrespectful and disgusting that i am not getting anyway.
Almost 6 months ago, my car began to malfunction. It would not start at all. I paid $500 to have a mechanic diagnose the issue and replace the battery, but nothin worked. I had to have the car towed to the Ford dealership, and they advised me that my engine had failed due to a defect in the fuel pump tensioner, which was an issue that was under recall. They told that they could not do anything to repair the issue, however, because the recall had not been officially published. It has now been nearly six months with my vehicle sitting at the dealership, unusable, because Ford refuses to repair it until the recall comes out. They have also refused to provide a rental or loaner car so I have been out of a vehicle.
My car can no longer accelerate and multiple lights came on, this all happened while i was driving and there was no warning signs that my car was about to do that it just happened out of nowhere while I was driving it.Now I can-??t drive my vehicle until it is repaired but the recall parts are still not available so I don-??t know what to do to fix my car.
The vehicle experiences a sudden loss of power/acceleration randomly. Sometimes this happens while driving on the freeway and I cannot accelerate to move to the shoulder. Other times, I can accelerate but very slowly. When this happens, the check engine light will come on and I also receive a powertrain malfunction alert on my Ford app. This issue first occurred on [XXX] - I had to have it towed to Ford. They stated it was the battery then, so I purchased a new one. I brought the vehicle back to Ford for the same issue on [XXX], and then on [XXX] I was driving on the beltway and lost complete acceleration of the car. The check engine light and powertrain light came on. The vehicle would not drive. I had it towed to Ford and they had replaced the engine under the original manufacturing warranty. I got the vehicle back on 10/3/23. Even after replacing the engine, I started to experience the same issue. I brought the car back to Ford on [XXX]. Then once again I brought it back to Ford on [XXX]. On 4/30/24 they said the vehicle was ready to be picked up and the part was covered under the Service warranty so I only paid $100. Within 1 mile of leaving the dealership, my powertrain malfunction light came on and my vehicle lost power, I could only accelerate up to 30mph. I drove the car straight back to Ford. They then called me on May 28th/24 and said they replaced 2 more parts and the car was fixed. Within 3 miles of leaving Ford, once again the powertrain malfunction light came on and I could not accelerate over 40mph. I drove the car back to Ford and it is still there now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I believe the component that failed is engine oil pump belt tensioner this is a recalled item. It is available for inspection however it cannot be checked out by Ford itself. I have notified 3 dealerships and they all stated that the part will be available in the second quarter and that's it. My car cannot run properly the brakes don't work the engine is making noises and I have a low oil pressure light on. My safety and the safety of others was put at risk when my brakes stopped working while I was driving it. The problem has not been confirmed because they won't let me drop it off until later on this month. My car isn't working and it's the only car I have. There was an low oil pressure light as well as my check engine light. My car engine was making rattling noises and my transmission is having issues shifting. This first appeared June 28th 2024. The Ford company has lied to me and told me that even though there is a recall on my car that it is still drivable.
I have a 2019 ford ecosport se that is affected with the Engine oil pump belt tensioner replacement ford has done absolutely nothing to help the problem I have been without a vehicle since Jan. In January me and my wife were driving and all of a sudden the low engine pressure light came on and the vehicle slowly started getting slow and we pulled off to the side of the road and had it towed to the CASA ford dealership in Las Cruces NM 470 W Boutz Rd, Las Cruces, NM 88005 575-525-4500 and the diagnostic the vehicle letting me know the vehicle is affected due to this recall and they have submitted documents to ford but nothing has been told to me other then there waiting on ford because the recall still says remedy incomplete. I have been paying on the vehicle and have told the dealership and ford company about a loaner something that me and my wife have been without a vehicle. Ford needs to fix there mistake I have been without a vehicle for 5 months know not knowing anything.
In 2022 of July-August. No lights came on to warn me or anything and my engine went completely out. I took it in and it was the oil pressure that caused my engine to fail. I had to get a new engine, transmission, and a whole bunch of other new things done to my car. AFTER repairs covered by warranty I continue driving and right away I noticed my car making weird noises (like whirring and purring). I took it into ANOTHER ford dealership. This dealership told me that the OTHER dealership did the repairs all wrong and that my car was a mess under the hood-??and BOTH dealerships argued who was going to pay for the repairs. To this day I still hear the whirring even though they claim it-??s fixed. Surprise ford of Arizona was the dealership that did repairs, and the Milford Ford was the second dealer who claims the repairs were horrible and screws were loose etc right in front of me(I called ford during this conversation to have it recorded) I have a [XXX] son and I fear to drive my car everyday. I have asked ford to repurchase my vehicle TWICE and no remedy has been done. Now for 3 months of being aware of the recall nothing has been done. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A D V E R T I S E M E N T S
- Morton, IL, USA