This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle exhibits transmission issues at 70k miles. When put into reverse, very sharp and sudden jerking is present. When shifting between gears there is hesitation, lagging, and slipping. No previous issues and all Ford scheduled maintenance has been followed. Local mechanic diagnosed transmission failure, and Ford dealership has had the car for almost a week with no answers. Ford customer service has been no help so far. Car shows no warning codes or error messages on dash. Car is 5 years old and 70k miles. First transmission service on owners manual is 100k miles for a fluid change.
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The low oil pressure message was displayed. The contact detected an abnormal clicking sound coming from the engine. While driving at an undisclosed speed the accelerator pedal was depressed; however, the vehicle decelerated. The contact stated that the transmission was slipping. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 78,000.
In 2022 of July-August. No lights came on to warn me or anything and my engine went completely out. I took it in and it was the oil pressure that caused my engine to fail. I had to get a new engine, transmission, and a whole bunch of other new things done to my car. AFTER repairs covered by warranty I continue driving and right away I noticed my car making weird noises (like whirring and purring). I took it into ANOTHER ford dealership. This dealership told me that the OTHER dealership did the repairs all wrong and that my car was a mess under the hood-??and BOTH dealerships argued who was going to pay for the repairs. To this day I still hear the whirring even though they claim it-??s fixed. Surprise ford of Arizona was the dealership that did repairs, and the Milford Ford was the second dealer who claims the repairs were horrible and screws were loose etc right in front of me(I called ford during this conversation to have it recorded) I have a [XXX] son and I fear to drive my car everyday. I have asked ford to repurchase my vehicle TWICE and no remedy has been done. Now for 3 months of being aware of the recall nothing has been done. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On [XXX], my 2019 Ford EcoSport came up with an alert that indicated to "see manual"; the manual indicated that this alert is due to the Powertrain. Hours later, I receive an alert with the engine oil symbol about the engine oil pressure low followed by the engine light appearing. I was able to get it into my dealership (Venus Ewald Ford in Cudahy, WI) the next day; it was informed to me later that day that these symptoms were due to the recall associated with the vehicle. It was a hassle obtaining a rental vehicle as the warranty states it "can only be a Ford Vehicle" I was told. On [XXX], I received a call from the dealership indicating that my rental vehicle was extended as they were waiting on a specific part from Ford. It is now [XXX] and I have not heard anything since 4/05/2024 about the vehicle's status. Moreover, I was informed I would have to pay a deductible which I should not have to as indicated it was all due to the recall and the letter I received regarding the recall states the "repair will be free of charge (parts and labor)." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that before receiving the recall notice, the oil pump had failed. The contact stated that the manufacturer had no parts to complete the recall repair. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the oil pump, timing belt, and water pump needed to be replaced. The vehicle was repaired. The contact stated that while her daughter was driving at approximately 35 MPH, after picking up the vehicle from the independent mechanic, her daughter noticed that the vehicle was hesitating before shifting gear. The contact stated that later her son had driven the vehicle to a local shop and while returning to the residence, the "check engine" warning light was illuminated. The contact stated that the vehicle was parked and remained parked. The vehicle was not taken back to the independent mechanic. The vehicle had a failure after picking up the vehicle from the independent mechanic. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was 51,799.
I have experience powertrain malfunctions, loss of engine power since June 2023. I had to have my vehicle towed to ford because I had no engine power. The engine was replaced in October and I still am experiencing the same exact issue. The engine light and power train malfunction alerts. I have reduced power and braking while driving. I brought the ecosport back to ford on March 22 2024 and I was quoted $2400 to replace the engine oil pump belt tensioner.when I brought in my vehicle I was never told by ford that this is the exact part that my vehicle has a recall on. My car still has not been fixed and is a safety hazard.
On Feb 12th 2024 the low engine pressure light came on then went off. Then When I was driving on March 10th 2024 I was hearing loud noises as I was driving and then it was driving very slow. The next day March 11th 2024 as I was at a red light the car stopped working and the oil pressure light came on as well as the engine light and it said low oil pressure and engine failure on the screen. But before all of this i haven-??t had a problem with this and I just got the car 4 months ago. But now all this is happening and I had to tow my car to the ford dealership because it won-??t work or turn on anymore due to this recall issue. And now my car is in the shop with no remedy to fix it and I still have to make monthly payments on it.
Our vehicle has had turbo problems for over a year and a half. The turbo was replaced once. Problems with rev hang and transmission rpm increasing randomly started happening. Then came the smell of gas/oil. The dealership had said it must be an internal problem because they couldn't find anything. Then most recently it was low oil pressure and the car dropping speed on the highway and not being able to get up to speed. It started making a rattling/clinking noise and wasn't driving well at all. It was towed on January 22, 2024, to the dealership. It has been at the dealership for three weeks now. The dealership is waiting on word from Ford on what to do for us because we are still under warranty.
The oil pump tensioner associated with recall 23V905 failed and as a result of trying to get to a safe location when the part failed the engine experienced a catastrophic failure. Ford is aware of the issue and will not do anything until the recall is amended to cover the catastrophic engine failure that the recalled part caused
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the motor mounts, oil pump hose, coolant hose, and brake fluid hose needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 39,000.
recall Out of nowhere my car began to struggle to accelerate and ultimately in the middle of driving up a rather steep hill, my car cut off on me completely i almost collided with another car trying to get out of the middle of the road because the car was showing down significantly. the engine light and the oil light came on and a "low engine oil pressure" alert was coming on as well. this problem began three months before cutting off on me on the road and ford tried to tell me it was from not getting frequent oil changes and that was not correct my car was up to date. they quoted be me $10,000 for repairs and offered me $800 for my car based off of these problems when a trade in was suggested. i know they were trying to take advantage of me. i have no other vehicle i need this car to transport my child. when i check my service records on the app it conveniently states that the work done was unknown but i paid to have the problem diagnosed and for a rental which wasn't covered because i was only 300 miles over the warranty. i have spent countless dollars on rentals and ubers because my car is not drivable. i need my car fixed completely and reimbursement for money spent on rental cars and ubers for a problem ford had BEEN known about.
Transmission problems at 40k miles... under warranty they... ford... replaced solenoid and more maybe?...and at 80k miles...Transmission is slipping doing same thing...UNKNOWN what full problem is..car shifts hard..it's random No check engine light.. jumps when driving...
I was driving down the highway and lost complete power. Luckily was able to pull on shoulder before being hit by other vehicles on the road. Ecosport would no longer power on. Had towed and learned that the timing belt had failed due to lack of oil pressure. According to ford, the only way to fix the issue was by replacing the entire motor which took over 3 months to repair. The new motor sounds terrible and scares me every day now. I-??m just waiting for a repeat.
My engine died/ car turned off and would not restart with less that a 1/4 mile notice of the warning from the vehicle. I was on a major highway and the warning alarm went off. I was in sight of the highway exit and decided to pull over there because of the extreme traffic flow and highway speed to other commuters. I only made it onto the exit ramp before the car completely died. I had only seconds to respond once the warning was given. Thank heavens I was near the exit ramp or I may have been stranded in the middle of the traffic lane with cars buzzing by me at 80 MPH! I was shocked to have a catastrophic engine failure within seconds of the warning notification. I would have thought the warning alarm would have afforded me more time to react or investigate before that type of motor failure. The dealer's service rep told me that once the oil belt breaks inside the engine the damage is pretty much terminal to the vehicle and that is was a common complaint with that type of car!
On the evening of 12/20/2023 suddenly the loss of engine oil pressure with an illuminated oil pressure warning lamp came on and the engine started knocking loudly. Then as we pulled out of traffic into a parking lot spot it died and would not restart. We were in heavy traffic and if we were not able to exit as quickly as we did our family would have been stranded and blocking in the heavy traffic. Was able to start it after it cooled but the engine continued to knock and within 1 minute the oil pressure warning lamp came on. We have not taken it to a repair shop as it is at 61k miles. I had to have it towed home and are currently in a out of pocket rental. It will have to be towed for any type of service.
I am submitting this complaint not out of personal gain but because something bad can and will happen. It almost happened to me had I not been fortunate to pull over on a majorly conjested highway. I was driving on the Atlantic City expressway when my engine seized and my display read an oil light failure I could no longer accelerate I knew I had to pull over immediately because jersey drivers are no joke and had I not someone going 65+ mph would have hit me head on. I no longer had the ability to accelerate so using whatever momentum I had left I used to propel me to the side of the road. I know there is an ongoing investigation in this matter so I can and will do anything to help expedite this.
A D V E R T I S E M E N T S
- Milwaukee, WI, USA