This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Been dealing with the issue for almost a year and and a half. Went to the dealer and had to pay out of pocket for a temporary fix that they claimed was a lose hose clamp. After receiving a second letter stating to take it back to the dealer a second time and presented it and how an intern repair is available due to my car now leaking and burning oil and the service manager said they could not do anything and would not even look at my car and told me I had to wait the recalled parts are available although ford has offered an interm repair is allowed. This has been a headache for almost two years and I have contacted Ford telling me to take my vehicle in. Now I am at severe risk of my engine blowing up due to defective oil pump.
My car stalled at a red light and the car wouldn't move. Manufacturer refuses to fix my car even though there's a recall notice regarding my vehicles engine.
In about July of 2023 car stalled at the light, then eventually started. Upon arriving home I turned the car off then tried to restart it started in battery mode? I tried shutting it back off and the vehicle started rolling down the hill at about 3 mph and would not allow me to shift gears or steer the wheel. Brakes were not functioning. Once I reached the bottom of the hill I pulled the Emergency brake to stop the car. Car was towed to the Ofrd dealership and was in the shop for 2 weeks with them trying to determine what happened and what caused the failure. The dealer after 2 weeks said it was the computer system that needed to be reset. Which I found to be odd as it should not have taken that long if it was only the computer system. Fast forward to 2024 new recall on the vehicle, that sounds like what happen to my car in 2023. Solution was supposed to be available in a few months and here we are in at the end of the year with no solution. I don't want to keep driving the vehicle with a chance it may stall on me without notice. There has yo be some kind of resolution as I would want a tragic accident to force a qui ker turn around.
The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact's husband connected the vehicle to the diagnostic machine. The contact retrieved a code for a misfire in cylinder #1. The vehicle was taken to the dealer and the spark plugs were replaced. The failure reoccurred. The contact stated that the failure had been persistent. The contact stated that the engine had previously been replaced, by a Nissan Dealer where the vehicle was purchased. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
June 19. My engine light came on, low engine oil pressure warning on the display, and the power of my engine decreased rapidly. I was able to pull off the road and eventually park. Over the next few days I solicited advice about what could cause low engine oil pressure until I received the recall notice. Jun 23. After received a recall notice that mentioned low engine oil pressure so I called Matt Bowers Ford in Metairie, LA. I was told that a determination couldn't be made without a diagnostic and that I would be reimbursed for up to $250 for a tow. So I setup a tow to the dealership. Jun 25: Car is towed to dealership for diagnostic. July 1: No contact from dealership. Initiated correspondence. Confirmed engine issues were covered by ford and was promised a loaner as soon as one was available. July 8th: confirmed miscellaneous repairs were required. Requested to initiate claim eoth silverrock extended warranty. July9: Confirmef these were covered by extended warranty. Only needed a deductible. And interior cleaning fees. Reassured a loaner would be available soon since " we only get 1 loaner per service representative" Aug 8: Called dealer for status update and confirmed a loaner would not be made available and to contact the manufacturer. Manufacturer indicates rental reimbursement is available, but I explained I cant afford upfront costs for a rental. Since then I have contacted all other parties. Initiated a claim as a loss for insurance, denied. Requested a forbearance on the loan terms so i could rent, denied. Seller to request a refund or buyback, denied.
- Destrehan, LA, USA
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I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct and called a Tow. There was no Ford Dealer in the area that would see me. My care was towed to Firestone where they diagnosed the issue as being related to the recall. I needed to get the car towed home, get a rental car, and hotel for one night because rental cars were not available until the next day. I have been in touch with Ford and the Ford Dealership. The information they are providing me is sketchy related to covering expenses related to these extenuating circumstances. I spoke with the Ford and Ford dealership about rental reimbursement 2 weeks ago. Only today was I advised that rental would only be reimbursed for Ford vehicles. I pushed back and asked for escalation at Ford. I would like clear and concise information from Ford and the Ford Dealer but they are not particularly forthcoming with information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Engine slowed to under 45 mph while driving on the highway, and vehicle was unable to function at higher speeds. Engine oil pressure low warning registered. Vehicle ceased being able to perform at highway speeds and had to be towed.
When driving on the freeway, a low oil pressure alert came on, so the vehicle began to lose power and sound very bad. I had to stop on the freeway and pull over to a safe place on the road to check for any leaks or lack of oil. but everything was fine, I took him to a safe place away from the highway but the noise was constant so I had to ask for help from a tow truck to take him home since I was far from
The contact owns a 2018 Ford EcoSport. The contact's son stated that while driving 50 MPH, there was an abnormal knocking sound coming from under the hood, and the "Low Engine Oil Pressure" message was displayed on the instrument panel. The contact's son was able to pull over to the shoulder and check the oil level. The oil level was normal, and the vehicle was driven to a local dealer, but the vehicle stalled before arriving. The vehicle was towed to the local dealer to be diagnosed but the result was not available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.
Back on February 27, 2024, my car was taken into the dealership due to a malfunction the oil pump gave out and dealership said that due to those issues "shavings were going into the transmission" which could cause further damage to the vehicle in increased risk of an accident. It is not going on to 5 months and nothing has been done I get calls that since it has been park for so long the vehicle is not getting more issues. At this point it has been one thing or another I had contacted Ford for assistance spoke to Orleis Smith back in May 16 due to lack of progress. Till this day nothing has been resolved the vehicle went in got check and only had the recall issues and now dude to its long stand still more issues have come up the original reason is once again put on the back burner. Due to my single mother status, I have a fixed income and an unable to pay for the recall fix upfront to later get a reimbursement. I would like some assistance since the vehicle is uses for work. Manufacturer Recall Number23S64 NHTSA Recall Number23V905
the car has check engine light on and low engine oil pressure light on. it is not drivable which means i do not have a car to drive. how do i get to work for a year? taking a year to get it resolved is terrible. they should provide a rental car or solution much faster. it is a safety issue to not have this solved.
the vehicle flashed a light regarding the oil pressure and then as i began to make a right turn the car puttered and wouldn-??t allow me to accelerate and began to turn off in traffic.
My vehicle is part of the recall 23S64/NHTSA 23V905. My vehicle became unusable as part of the recalled part failure in February 2024. I just received notification that the part will not be available until 2025. I have been in a rental car, Ford is paying for since February. I have tow fees and rental fees that have not been covered by Ford. I just want my vehicle back it has been 4 months and according to the newest recall from Ford the part will not be available until next year. This situation is being taken care of without charge but this is an unreasonable time for the repair to take place.
My car stop running completely. It's at the dealership for about 3 months and they have fix but the engine are on backorder. Looking at the 2nd quarter of next year to be fixed. My family and I will be without a vehicle for almost an year. I don't have the money for a rental which they said they would reimburse me which isn't an option for me at this time
While daughter was driving vehicle, the vehicle lost complete power. There is no drive power and almost put my daughter in an accident. We have taken the vehicle to where we purchased it from, and they advised it needed a new engine, after several months, we found out it was due to this engine recall on the ECO Sport and was told it had to be taken to a certified Ford dealer to handle the recall, since the recall superseded the warranty we purchased on the vehicle. It is now sitting at Bob Thomas Ford in Fort Wayne Indiana since February/March, and Ford is not taking responsibility for this. They only offered a rental vehicle on April 15th, which was 5 months into us not having the vehicle, because they have had nothing further on this recall and no parts. I have put in several claims with Ford asking for them to buy back the vehicle at what we owe, since we had to replace the car. Now, they are stating that parts are anticipated to be available 1st quarter of 2025. I am asking that Ford pay off the balance of the vehicle and buy it back. They cannot expect people to pay on a loan for a car when it is not drivable, for over a year.
I am reaching out to express my deep concern regarding the ongoing issue with my 2018 Ford Ecosport, which has been affected by the recent recall notice 23S64 / NHTSA 23V905. As per the recall, my vehicle displayed low oil pressure on Friday, March 29, 2024 resulting in Immediate engine failure. Despite promptly bringing my car to multiple dealerships I have been without my vehicle for over three months, as we are now approaching July. To make the matter worse I am continuing to make my monthly finance obligation for a car that I do not have. In addition, I have to come out of pocket for additional transportation and tow trucks. This situation has been extremely distressing, as I rely heavily on my vehicle for essential daily tasks. As a full-time working mother with a teenager who is actively involved in school activities such as baseball, transportation is vital for us. Additionally, managing household responsibilities alongside my professional commitments further underscores the importance of having a reliable means of transportation. Despite having paid almost $5,000 for an extended warranty, I have been informed that due to the national recall, my warranty coverage is effectively superseded. This leaves me without the support and service I paid for, adding to the frustration and inconvenience. I am making public my complaint in the hopes of drawing attention to this matter and urging Ford to expedite resolution efforts. Whether it be expedited repairs, temporary alternative transportation arrangements, or any other form of support, I am in dire need of a swift resolution to this issue. Your prompt attention and assistance in this matter would be greatly appreciated. I trust in Ford-??s commitment to customer satisfaction and hope for a positive outcome to this situation.
Just got going over the light turned grren at a stoplight March 16, my car spit scattered and died at the side of the road. 1 week after getting the oil changed. The dealership has confirmed the issue as the pending recall for the oil pump tensioner belt. Unable to be driven till it's fixed. I see that it's not being released till 1st qtr 2025 maybe. I am unable to fix the car myself as the principle is ford's issue not mine. Plus I don't have the money to do that. The car is in great shape and sitting outside in hot and soon winter is going to bring the value of my car down. What else can be done?
A D V E R T I S E M E N T S
- Oakfield , GA, USA