This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Ford E-350. While driving 30 mph, the vehicle stalled twice without warning. The vehicle was able to be restarted. The vehicle was taken to a dealer and they stated that the injectors caused the failure. The dealer stated that the VIN was not included in NHTSA campaign id number 05V270000 (electrical system:wiring). The vehicle has been repaired more than 20 times and they always replace the injectors; however, the mechanic stated that the control module was the cause of the failure. The failure mileage was 120,000 and current mileage was 332,000.
From the very first day we owned our brand new Ford E-350 diesel cube van we have had an ongoing drivabilty problem. The engine cuts out while driving almost coming to a stall and spits black or blue smoke out of the tail pipe. We have had the vehicle to the dealership five times to date to have this problem fixed. The dealership cannot find the problem. We have tried to take the truck to a different dealer, but they say they cannot fix it because another dealer has already worked on the truck and got paid, so we have to take it back to them. We use this truck for business and have had to rent a truck several times to take the truck in and find the next day that it is still not fixed. We are out $400.05 that we believe either the dealership or Ford should reimburse us for. I called the Ford customer service line and was basically told that rental reimbursements are not covered in the warranty. Should we be resposible for having to pay these fees? we bought a brand new truck so we would not have this problem.it is also not our fault the dealership cannot find the problem. We have been more than patient and feel we should get our truck fixed properly and be reimbursed for our losses. We see there has been a recall on our vehicle and still have not been notified. Which only means once again we have to pay to rent a truck while ours goes in for repairs, with no guarentee that it will get fixed that time either.
- Mount Morris, MI, USA
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- Pelinon, SC, USA