This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Crown Victoria. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The contact inspected the steering column underneath the hood and noticed that the steering shaft was corroded. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 13V385000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 141,000.
I purchased this vehicle a week ago and I also downloaded car fax and it states my vehicle was due for a recall in 2014 but the previous owner next got it.
The contact owns a 2008 Ford Crown Victoria. The contact stated that while driving at 70 mph, the steering wheel independently turned 180 degrees. The contact regained control of the vehicle, and pulled over and parked the vehicle. The contact inspected the vehicle and became aware of a loosened steering shaft bushing. The vehicle was towed to the residence. Neither the dealer nor the manufacturer were notified of the failure. The approximate failure mileage was 166,000.
Noticed intermittent stiffness in the steering, an inspection by owner at the steering column determined that the bearing connecting the upper and lowers shafts had extended from its housing. It was determined this failure was consistent with a previous recall 13R01. The vehicle was taken to gillespie Ford in gurnee, il, who stated the recall had been closed out in 2013. They went on to state that the only repair made in 2013 was replacement of the lower, exterior steering shaft, and no retaining clip was installed to prevent separation of the bearing. Gillespie Ford stated there was no corrosion or any other cause of the bearing failure, saying that when the recalls were done they would simply replace the entire steering column and not install the retaining clip. Gillespie Ford declined to make any further repairs under the recall even though the condition existed with serious safety concerns, but did offer to replace the entire steering column for $1600.
I was exiting the freeway and turned onto my street when my lower steering shaft collapsed and caused my upper bearing retaining clip to separate from the steering column causing me to lose all steering control.
- Little Rock, AR, USA
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Takata recall for some odd reason any little bump or in level ground I go over, the steering wheel response is horrible. Also my check gas cap light comes on and I changed the fuel pump twice & horrible fumes floats around inside my car cabin.
I have a 2008 Ford Crown Victoria (P71) police interceptor. I am having a knocking noise when I turn the steering wheel left to right. The noise is accompanied by a wandering steering wheel when the vehicle goes over bumps. Also the steering wheel sometimes becomes hard to turn then rapidly becomes loose like something is binding up, then finally breaking free throughout the turn. This happens when taking low speed wide turns. After inspecting the steering components I noticed my excessive play where tje intermittent steering shaft attatches to the rack N pinion. I think my upper shaft may have been replaced before since it is not nearly as corroded as the lower intermittent shaft. I can rotate the whole shaft about a quarter turn in either direction while the car parked and at the end of each turn the knock resonates near the lower intermediate steering shaft knuckle to where it connects into tje pinion gear of the rack N pinion. Now, I inspected all steering and suspension components and they are all in good shape....no play anywhere 8N the system besides the "recalled" steering shaft! I have two kids and if I get into an accident and they get hurt because a "recalled" part didnt get replaced by Ford when it should have(for free) I will never forgive the company responsible. Honoring a free replacement for an obviously poorly engineered and defective factory part seems to be tje rigjt thing to do.....so where is my recall and why doesnt it show up when I search my cars VIN no"?" this needs to be fixed before someone gets seriously injured or even dies. I dont make a lot of money and this needs to be fixed for free lile it was on all the other vehicles. It drives lile new besides the scary knock and wandering steering. It's just ridiculous not to recall this part!
The contact owns a 2008 Ford Crown Victoria. The contact stated that the repair for NHTSA campaign number: 14V704000 (steering) was performed, but the failure recurred. The contact heard a loud popping noise while driving. The vehicle was taken to an independent mechanic who discovered that the steering wheel lower shaft separated. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 41,567. Updated 02/10/16 updated 05/21/18
The contact owns a 2008 Ford Crown Victoria. The contact stated that the upper and lower bearings separated from the vehcle, causing the power steering to fail. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 13V385000 (steering). The manufacturer was made aware of the failure. The failure mileage was 117,000.
Unmarked police Crown Victoria sedan traveling in left lane of 4-lane, grass median-separated highway with posted speed limit 55 mph. Police officer driver deceased in crash. Witnesses report: After entering highway, vehicle accelerated to high rate of speed; in vicinity police median turnaround, police strobe lights went on; vehicle started wobbling and moving gradually to left in straight path. Event data recorder indicated brakes applied and vehicle slowed before colliding with concrete bridge underpass abutment. Small grass fire extinguished around front-end of vehicle. Cursory vehicle examination on 09/15/11 reports: Airbag deployed, seat belt locked up due to impact, unable to check brake pedal, unable to check front brakes, and bad steering (no further details on condition steering parts).
Corrected description for complaint 10618222: Driving on highway at 70 M.P.H., noticed increasing "play" in steering wheel; stopped at rest area. When ready to leave, started to back out and turned steering wheel less than 1/2 turn to the left. I heard/felt something "pop, " at which point the steering wheel would spin freely and no longer affected the front wheels--complete loss of steering control. Had car towed to a Ford dealer, who confirmed the steering column had broken components. The dealer also noted that this vehicle had previously received repairs to the steering under Ford recall 13S08. Ford dealer stated they had contacted Ford Motor Company about covering all or part of the repair, but "corporate had refused." The expensive repair ($1,093.60) was all mine. Can 't help but wonder if the recall repair went far enough.
The contact owns 2008 Ford Crown Victoria. The contact stated that while driving approximately 30 mph, there was a loss of steering control. The contact then unexpectedly crashed into another vehicle. The driver and front seat passenger sustained injuries to the neck, back and body. A police report was filed. The vehicle was towed to an independent auto center for investigation. Three weeks after the crash, the contact received notification of NHTSA campaign id number: 13V385000 (steering). The manufacturer was notified of the problem. The approximate failure mileage was 180,000.
Note: This is a police car. Officer was driving approximately 40mph when suddenly, without warning, the steering wheel had a lot of play in it, which became more apparent when the steering wheel did a complete 360 degree turn while the vehicle kept going straight. He was able to turn the wheel hard enough at the last second and landed onto a homeowners driveway. Unit was towed to the fleet department where the unit is based. Officer did not have any warning that this was about to happen, no popping, grinding or hard steering prior to the event. I am the lead fleet technician, ase master and advanced certified & 30 years experience. Findings upon inspection: I found the splined steering shafts in the column had separated and the light green plastic bushing at the lower section of the column was broken, the splined black hard plastic on the splined shaft was chewed up on the end (unknown if these occurred after shaft separation). After inspection, the column was reassembled and bench tested. No problem was noted. No visible cracks, abnormal wear or looseness noted. New Ford steering column and clock-spring installed, alignment and unit was put back in service. The faulty column is on hand.
On Wednesday, October 10 at approximately 3:45 pm trooper was traveling on reservoir avenue in the city of cranston. As the trooper approached the on-ramp for route 10 South he attempted to turn onto the ramp. As he did so he heard a loud snap and the steering wheel kept turning without turning the front wheels. He applied the brakes and went up onto the curbing next to the ramp. When he came to a stop the horn was sounding and the lights and siren were also going on and off. The cruiser in question is a 2008 and had not experienced any serious problems until this. It was towed to tasca Ford and they advised that the steering column had snapped and affected the wiring in the vehicle. The vehicle is currently at tasca awaiting repairs. Thank you for your assistance.
The contact owns a 2008 Ford Crown Victoria. The contact stated that while driving 5 mph, the power steering assist failed. The contact stated that he attempted to turn the vehicle but instead, heard a loud noise as the wheel began to move independently. The vehicle was towed to a repair shop for inspection where they stated that the steering column had become disassembled. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 96,000. The VIN was unavailable.
A D V E R T I S E M E N T S
- Troy, MI, USA