This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had this vehicle in for the recall in 2014 and according to the dealer repair the steering column was within limits not to complete the second half of recall 13S08 but a few weeks ago my steering shaft separated with no warning and I came to a rest in an intersection. I had the vehicle towed to a local repair shop and they confirmed the separation of steering. I did not put a claim into insurance and no damage was done to any other vehicle so the police were not called. There were no warning lights illuminated until after the failure. Thankfully I was not on the highway. I contacted Ford Motor Company and they were no help as well as the dealer who did the recall in 2014. They said that the recall was done within the perimeters of the process and that they couldn't help me. I now have spent over $1500 on repairs and still is not correct and I am worried about it happening again. I think that the second part of the recall should be mandatory with the bracket that holds the column from slipping out. Just prior to the steering column breaking just before I turned there was a slight binding and then it separated. Other than that there was no warning. I got the recall done as soon as I got the letter in the mail and I think Ford should be responsible for this repair as well as all the Crown victorias on the road. Thank you.
The contact owns a 2006 Ford Crown Victoria. The contact stated while driving 55 MPH, there were banging, clunking and abnormal sounds coming from the steering wheel. The contact veered to the side of the road. Upon inspecting the vehicle, the contact noticed that the steering shaft was loosened and there was significant play under the driver's side dash between the firewall. The contact was able to continue driving. The vehicle was taken to an independent mechanic, where the upper and lower steering shaft were replaced; however, the failure reoccurred while driving. The contact was able to pull into his parent's driveway. Upon inspecting the vehicle, the contact noticed that the steering column bushing had separated and there was significant play in the steering wheel. The contact stated that the steering wheel fractured and became completely loosened. The air bag warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The manufacturer was notified of the failure and informed the contact that the vehicle was previously repaired under Ford Service Campaign Number: 13S08; however, the contact stated that the dealer had failed to install the retainer to hold the steering column bearing in position. The vehicle was not repaired. The failure mileage was approximately 111,000.
The contact owns a 2006 Ford Crown Victoria. The contact stated that the steering ceased while the vehicle was stopped, without warning. The contact reached out to chuck renze Ford located at 751 E lake shore dr, manistique, mi 49854 regarding NHTSA campaign number: 13V385000 (steering). The VIN was included however, the contact was informed that due to the age of the vehicle, the manufacturer had declined to honor the recall repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 75,361.
The contact owns a 2006 Ford Crown Victoria, .while driving various speeds the steering wheel became stiff. There were no warning indicators illuminated. The vehicle was taken to prescott brothers Ford Lincoln of princeton, Inc. (1502 w peru St, princeton, il 61356) where it was diagnosed that the steering shaft needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and did not assist. The contact stated that the failure was similar to NHTSA campaign number: 13V385000 (steering). The failure mileage was 156,000.
The contact owns a 2006 Ford Crown Victoria. While driving 25 mph and making a turn, the steering wheel seized and was difficult to turn. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who stated that the steering column was rusted. The manufacturer was contacted and did not assist. The dealer was not contacted. The failure mileage was 92,000.
- Philadelphia, PA, USA
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The steering is not correct, I went to get an alignment and the problem is still present. The licensed mechanic said that it was something within the steering column, and it would be best if the dealer looks at it.
Steering column was coming apart. There was a small green plastic piece on the driver floor mat. I looked at the steering column by the brake pedal and the green bushing was totally exposed.
The contact owns a 2006 Ford Crown Victoria. While driving 55 mph, the steering caused the vehicle to spin clockwise out of control and crashed into a median on the left side of the road. The contact struck another vehicle while spinning. The front passenger side of the vehicle struck the rear passengers door of an oncoming vehicle. The air bags did not deploy. A police report was filed. There were no injuries. The vehicle was driven from the scene to park ridge auto body of park ridge, Illinois and repaired. The manufacturer was made aware of the crash and stated that the vehicle was out of warranty, and was not caused by the repair work performed per NHTSA campaign number: 13V385000 (steering)on January 10, 2014. The failure mileage was approximately 50,000.
In 2006 my husband was a deputy sheriff I'm mt.he was driving a 2006 Crown Victoria with approx 3000 miles. He was heading to an assistance call on the interstate at a high rate of speed. Road conditions were good that day and no abnormalities in the road. I hired a private investigator to investigate some issues. I was informed that the air bags never deployed he was in a head on collision through a fence and then wrapped around a metal sign pole. Cause severe damage to this vehicle. All windows busted out radiator came through the front of the vehicle. Tires were not noted to be defected but I due question a tie rod. And at the time the investigator did run a recall check and nothing noted at that time. His report did state there was deformity noted in the stering colum. In which I have now noticed that there has been some issues with the steering colum. And this aand this accident did result in his fatality.....updated 12/05/16
The contact owns a 2006 Ford Crown Victoria. While making a right turn at an unknown speed, the steering wheel seized and became very difficult to maneuver. The vehicle was repaired according to NHTSA campaign number: 13V385000 (steering); however, the failure persisted. The dealer stated that the upper intermediate shaft needed to be replaced. The vehicle was not repaired and the manufacturer was made aware of the failure. The approximate failure mileage was 130,000.
After driving to xyz location 3 miles from my home I parked my car for a while to pick up stuff from the place. After around 30 minutes I just drove my [xxx] Ford crown vic 2006 P71 an ex police car from the parking lot. Just as I just accelerated and turned the vehicle towards my intended direction all of a sudden I completely lost control on my steering wheel. Recently I have had a recall on a steering wheel shaft and I got it replaced at Ford dealership; furthermore I presume that loosing the control of steering wheel this time is related to the previous recall repair. I left my car at Ford dealership for further investigation. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
TL- the contact owns a 2006 Crown Victoria. The contact stated that her vehicle was included in NHTSA campaign number 13V385000 (steering) and the recall had exceeded a reasonable time for repair. The vehicle also experienced the steering failure. The dealer advised the contact that the part was not available and they did not know when the manufacturer was going to release the part. The contact was placed on a waiting list that will also exceed several months before the vehicle will be repaired. The failure and current mileage was 191,323.
Steering went out of vehicle. Had bad column replaced, and got vehicle back on Aug 29, 2013. Again steering column failed and went back out on Aug 30, 2013. Vehicle was moving approximately 25 mph. Fortunately we were to stop the vehicle but ran into hillside, and luckily no one was hurt. The column was replaced again and additionally this time the lower shaft was replaced.
I was driving approax 25 mph when my steering wheel all of a sudden became free and my wheel just spun freely not moving my wheels, upon inspection I found that the bushing dislocated which caused me to loose control of my steering.
The contact owns a 2006 Ford Crown Victoria. The contact stated that the vehicle was taken to an independent mechanic for inspection of a steering failure. The mechanic advised the contact that the steering column bushing on the upper steering column was loose. In addition, the mechanic advised the contact of a concurrent investigation pertaining to the failure under NHTSA action number: PE12025 (steering:column). The investigation was for the same year, make and model but only included those vehicles being used as police interceptor (cvpi) vehicles. The vehicle was not repaired. The approximate failure mileage was 88,329.
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- Taunton, MA, USA