This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The good year Eagle sport tires tore apart on a short trip to the grocery store and caused the car to be unsafe to drive. The tires were manufactured on June 2019 and purchased October 2019 and by January 3rd of 2021 they were flat and chewed up with only around 13,000 miles on them even though they were 50,000 mile tires. This complaint is involving the Goodyear tires that were on the car and the one that failed and was chewed up despite low miles and recently manufactured/made within the last 19 months prior to this happening. It should be noted that after the tire was discovered chewed up the brake system was in need of repair as the tire caused damage. The brakes were not responsive to stopping after the tire was chewed up even though there was some braking power when brake pedal was pushed down to the floor, the braking power was reduced and the brake light on the car came one. That is to say that the tire failure damaged some of the braking componenets in the vehicle. Dot C0X3 2E1R 0619
Ford recall for cracks in police interceptor wheels that was cancelled and removed from oasis database if wheels are not on a law enforcement vehicle any longer. Wheel is marked with the numbers of the defective ones and has a visible crack and creaks and won't hold a balance and wobbles while driving on highway and looses air. Wheel is unsafe in any usage and will eventually fail at any given point in time weather police or private and should be replaced by Ford under recall regardless of any prior notes. Recall work was started but not completed as all wheels were replaced but one before being sold to me by russia police department, since the other wheels were found to be defective this last wheel is no different and should be replaced under recall as its unsafe to use. Ford still covers unsafe steering linkage and light modules regardless of ownership yet refuses to replace an unsafe wheel that can eventually cause an accident and harm to the driver and any other vehicle nearby as well. A safety defect should be taken care of regardless of ownership. I was able to do a screen capture of the recall that was not fully completed before Ford removed it from oasis after learning it was privately owned now.
The contact owns a 2004 Crown Victoria. The contact stated that the vehicle had three manufacturer recalls that needed to be completed by the dealer; however, they were not completed within a reasonable time frame. The dealer was notified several times that the wheel wells had a premature leak of air and that the tires had to constantly be refilled with air. The manufacturer and the dealer indicated that because the contact was not a government official, they were not required to complete the recall repair for one of the three recalls. The contact indicated that the dealer was to schedule the repairs for the other two recalls and was uncertain of when the wheels would be either replaced by the dealer or an independent repair shop. The tires had not yet been replaced. The manufacturer was notified of the failure more than twice. The failure mileage was not available.
Beginning in summer 2013, steering became noticeably tighter when making slow speed turns. November 2013 the vehicle was brought to a Ford dealership to have an alignment due to tires continuously wearing on inside walls, which I suspect is due to the steel wheel recall (NHTSA campaign number: 07V079000) but Ford will not honor if the car is in private posession. After the vehicle was serviced, I was advised the steering shaft was severely corroded. Upon research, I discovered other owners experincing the same issues. Ford issued a recall (Ford recall #13S08) to inspect and replace the upper and lower steering shaft only for 2005-2011 models. The dealership advised me to contact Ford directly, and I did. I expressed my concerns that this in an immediate safety concern and feel that it should be included in the recall. I was advised by Ford that they spoke with the service manager at my dealership and verified that my car is indeed having issues that are exactly like the recall included. I was told that my car was not included in a recall and that they would keep my information on file for them to review in the event of a future recall. I am having an independent mechanic replace the upper and lower shaft as soon as possible because of the high chance it could become disengaged and render the vehicle inoperable. I strongly urge the NHTSA to investigate this and other cases of 2004 Crown Victoria (cvpi) owners who complain of both the steering issue and the recall that Ford fails to fix on the steel wheels. The vehicle is no longer in fleet use, but that does not make the underlying problem of the defective steel wheels not the responsibility of Ford. They need to inspect and replace the wheels just as they would for any other recall regardless of the current owner, how a recall should work.
Received a recall letter from Ford regarding a 2004 crown victory that I acquired 08/09 as a former police cruiser. Letter stated I had to get this car to a dealer asap as this was an 07 recall that had not been completed. The letter clearly states defective wheels must be replaced or onus is on me for any future failures regarding this recall. I called the customer service number on letter and they explained that the wheels (special for police) have been known to develop cracks and split open further at some point in time. I advised that I was a private citizen and car was not a police vehicle any longer & they said it mattered not, and must be replaced. They gave me a dealer name & number which I promptly called the next day. Dealer had little info on this so I gave them the recall number and explained what I was told and what letter said, dated Oct '09. Dealer declined to order parts and said they would not repair under recall since it was no longer in police use. I then called cs again and they agreed this time with dealer. I escalated to customer relations which was no help whatsoever. I explained to them that Ford had contacted me, the letter did not say to disregard if no longer used as a police vehicle, only that this was a hazard and needed to get done. I asked for a letter of explanation as to how it was safe for me to drive as a private citizen if it was not safe for police and they refused, but did tell me it "should" be ok. The recall number & description reads 07S48-16" steel wheel replacement. I can fax a copy of letter if you require, but Ford is adamant in refusal to do anything after sounding the alert to me and putting me in a potentially unsafe situation, plus clearly stating I am responsible if anything happens and I have ignored the letter.
Lost control of my vehicle during an exit turn off a highway I-75 about 3 weeks ago. After receiving a safety re- call 07ss48-S1 letter on the police model Crown Victoria I took to prestige Ford and was told all wheels are eligible for replacement but since the vehicle is no longer in law enforcement I would have to pay the cost for all wheels. I have to constantly keep air in them every week and has been a severe safety issue when it comes to controlling the vehicle.
The contact owns a 2004 Ford Crown Victoria. The contact received a recall notice for NHTSA campaign id number 07V079000 (wheels). When the dealer inspected the wheels, they stated that the recall did not apply; however, the dealer billed Ford for the recall repair. A second dealer informed the contact that his vehicle was included in the recall, so he scheduled an appointment to have the repair performed. The previous dealer billed him for the repair work. The recall repair is specific to wheels with 9 holes, which the contact currently has on his vehicle. The repair included replacing the wheels with 13 holes. The part number of the wheels is 3W731007cg. The contact has owned the vehicle for five months and has all prior maintenance records for the vehicle. The current and approximate failure mileages were 93,000.
A D V E R T I S E M E N T S
- Peoria, IL, USA