This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving at various speeds, the headlights failed without warning. The contact stated that the high beams had to be turned on in order for the vehicle to be driven at night. The failure recurred three times. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000. The VIN was unavailable.
The contact owns a 2004 Ford Crown Victoria. While the vehicle was parked with the headlights activated, the low beam headlights failed to function intermittently. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The manufacturer was notified of the failure. The failure mileage was 65,000. MA 08/06/15 the consumer stated the vehicle was repaired under recall. Updated 8/14/15
I took the car into future Ford to replace the recalled headlight module. (I waited 7 months before the module was delivered.) when they replaced the module they said the lights still wouldn't work. It took them 4 days to solve the problem and they then charged me $1,051.56 including a car rental. I know the headlights would come on if you pulled the turn indicator switch since I tried that before delivering the car and my neighbor saw them turn on also.
My car was recalled in April for a lighting defect that can cause the headlights not to work. Since my headlights had just malfunctioned and didn't work, I was glad the car was to be fixed. I called the dealer to schedule the repair and was told the parts were on back order. I called again and again and the parts are still not available. It has been almost four months without headlights. The car is unusable at night of course. Four months and they can't get the part. Unbelievable! talk about a safety concern.
Parking lights come on sometimes when the light switch is turned on. Headlights work fine, including brights. Parking light switch setting controls all other lights. I was told by my mechanic that the lighting control module was to fault. When the other lights (includes tail lights, tag light, front parking and side lights) don't come on, it presents an opportunity for a moving violation on the road at night. Obviously, this prevents my driving at night. The law here states that you get a ticket for an unsafe vehicle, you cannot drive the car home, the car is put in impound until you can move it to repair it. Quite a costly experience I would imagine. This was a previous police interceptor. How did they get away with it? there needs to be a recall on this lighting control module.
- Fordland, MO, USA
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The steering column tightens up periodically, results in hard steering, have been using WD40 to loosen up, noticed recall for 2005 model years and up. Blower motor shuts down periodically resulting in loss of vision from lack of defrosters, problem is a hard to reach connector plug underneath hood, tried cleaning, will not clear problem, no corrosion noticed.headlights repaired under recall, lighting control module replaced.
The headlights shut off while driving at night and had to pull and hold the highbeam/flash to pass lever. The headlights now turn off intermittently and more frequently and this is a huge problem safety wise and expensive when a cop pulls me over and gives you a citation! now the headlights go off for longer periods and more frequent and im afraid to go out at night with this issue.
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving at various speeds, the headlights suddenly malfunction and shut off. The vehicle was not taken to a dealer for a diagnostic. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 150,000.
The contact owns a 2004 Ford Crown Victoria. The contact stated while driving with the headlights on they would suddenly malfunction and shut off. The contact indicated that turning the headlight switch on and off or turning the switch from low to high beam would correct the defect. The failure was not diagnosed nor was the vehicle repaired. The manufacturer was not notified of the failure. The failure mileage was 140,000.
The contact owns a 2004 Ford Crown Victoria. The contact stated that the headlights intermittently failed. The vehicle was not diagnosed or repaired. The manufacturer was contacted about the failure. The failure mileage was approximately 132,000. The VIN was not available.
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving 55 mph, the head lights failed. The contact also stated that a few months later, the steering wheel became difficult to turn. The vehicle was taken to the dealer for inspection where they stated that the steering shaft needed to be replaced and that they could not determine the cause of the headlight failure. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 68,000.
The contact owns a 2004 Ford Crown Victoria. The contact stated that while traveling various speeds, the headlights failed. The contact mentioned that the failure recurred intermittently. The vehicle was taken to the dealer where the failure could not be diagnosed. The vehicle was not repaired. The manufacturer was not contacted about the failure. The failure mileage was 86,947.
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving 60 mph, the headlights failed by blacking out for long periods of time. The vehicle was not repaired and manufacturer was not notified. The VIN was unavailable. The approximate failure mileage was 11,500.
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving at various speeds, the headlights stopped illuminating intermittently. The vehicle was taken to an independent mechanic for diagnosis where the dimmer switch was replaced. The failure continued after the repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 150,000.
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving at various speeds, the headlights failed to illuminate. The manufacturer was notified and informed the contact there was no recall and offered no other assistance. The vehicle had not been repaired. The failure and current mileage was 112,000.
Driving to work my headlights went out. Would not turn back on. Held the lever to keep the hi-beams on and approximately 8 miles later released lever and headlights came on and remained on for the last couple of miles to my office. Pushing the lever to turn on hi-beams did not work, I had to pull and hold the lever toward me to keep the hi-beams lit. This is the third time within the last 2 months that this has occurred and is a grave safety hazard... I have set up an appointment at Ford to replace the lighting control module ($478) plus labor. Since this has been a known item for some time Ford should be required to do a recall for such a serious equipment flaw.
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving at various speeds, the headlights failed sporadically. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure mileage was 80,000 and the current mileage was 84,000.
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving approximately 30 mph, the headlights failed. The headlights re-illuminated after approximately thirty minutes however, the failure recurred. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. The approximate failure mileage was 130,000.
The contact owns a 2004 Ford Crown Victoria. While driving approximately 55 mph, the headlights began flashing intermittently. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 153,000.
A D V E R T I S E M E N T S
- Woburn, MA, USA