This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
What happened is that I got the VIN report online and asked about recalls, found 5 recalls, and went to the NHTSA and now you do not tell me if the recalls were made or the problems fixed.
The contact owns a 2004 Ford Crown Victoria. The contact stated that the electrical system indicator illuminated. The vehicle was serviced per NHTSA campaign number: 15V861000 (exterior lighting) at country Ford (888) 867-3993 (95 goodman rd E, southaven, ms 38671), but the remedy failed to repair the vehicle. The contact mentioned that the electrical system indicator illuminated after the recall repair. The manufacturer was not notified. The failure mileage was 227,201.
I have a 2004 Crown Victoria. Ford has a recall out for 2003-2005 Grand Marquis and Crown Victoria's for their light control module (lcm) because of solders breaking causing exterior lighting not to work. I took my car to my local Ford dealership (April 22, 2017) to have such recall done because my exterior running lights were not working. (parking lights front and running lights rear) I also advise the dealership of this. Which is documented on the receipt I have kept. Ford doesn't replace the actual lcm, all they do is install a "bypass harness" to bypass the issue which does not fix the problem. I left the dealership with the same lights still not in working condition. Again, stated on receipt. The problem fixed itself and I assumed it went away. Now it's back but even worse. Again my exterior lights are not working, parking and rear running lights, and now my interior instrument cluster lights are not working as well. Ford knows about this issue. Ford refuses to replace the faulty lcms in these cars. I know of several other people with the exact same issue I'm having who have called Ford and complained. This is a huge safety issue because there are no rear running lights at night, period. When it's parked, on roadways, highways, etc. No one can see me at night from the rear.. and the dash lights are not on. I can provide whatever needed to help because this needs to be addressed asap. I'll call tomorrow if I haven't heard back before.
- Ochlocknee, GA, USA
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Parking lights come on sometimes when the light switch is turned on. Headlights work fine, including brights. Parking light switch setting controls all other lights. I was told by my mechanic that the lighting control module was to fault. When the other lights (includes tail lights, tag light, front parking and side lights) don't come on, it presents an opportunity for a moving violation on the road at night. Obviously, this prevents my driving at night. The law here states that you get a ticket for an unsafe vehicle, you cannot drive the car home, the car is put in impound until you can move it to repair it. Quite a costly experience I would imagine. This was a previous police interceptor. How did they get away with it? there needs to be a recall on this lighting control module.
Head lights went out while driving. Stopped, pulled over, didn't want to drive at night without lights. Checked all fuses, all seemed to be ok. Fumbled with the switch and wires and connections, and for awhile contemplated how we would get ourselves, and the car home without any lights" started the car back up and the lights worked.....resumed our drive home....but lights went out again.....decided to risk it and continued home without head lights. Took the car to a Ford service station the next week, they said it must be the switch, put in a new switch and said it was fixed.........picked it up after work, and headed for home, made it a 1/4 mile before they went out again. Got on the internet and discovered that this is apparently a very common problem with the Crown Victoria and to fix it, it takes a Ford re-- designed lighting control module...to the tune of about $500...Ford obviously knows this is a design and safety problem, why aren't they taking care of the problem.....before people are killed???"
I was at drive through teller when the automatic headlights, ac, instrument gauges, odometer, and speedometer failed at once. Initially the determination was it was the overdrive switch in the gearshift, apparently a wire was shorting out because it travels in an area where the insulation wears and shorts to metal. However, after having disconnected the overdrive and waiting for a replacement wiring harness, the automatic headlights have gone out along with the permanent high beams. It will turn on the lights if you use manual lights instead of automatic headlights. Also headlights go out on the interstate for no reason whatsoever. Returned to mechanic and I was advised that it needs a light control module and that the lcm is notorious for failures especially with headlights. Cost of replacing the lcm is exorbitantly high and no new parts are available through Ford as they quit making them. Cardone sells the lcm for several hundred dollars including core cost. Ford should nut up to this one. This is a dangerous product. People can get killed when their headlights suddenly go out at high speeds at night! trust me. Not all lanes on the interstate are lit. This is really a dangerous situation. I now Ford likes to count beans, but is it really worth risking human life and limb to save a few bucks?
Headlight failure of both low and high beam at all speeds. Intermittent failures beginning at end of March 2011 at approximately 92,000 miles and finally total failure in June 2011. Very dangerous if not in safe location to pull over or in middle of critical driving maneuvers such as passing, sharp turns, etc. Contacted local Ford dealer parts department and they confirmed no tech bulletins issued by Ford or other recalls, and cost of replacement light control module, or lcm, to be $511. Contacted Ford customer relations via their web site, and it was confirmed there is no warranty or other formal actions-considerations. Have owned previous versions of this Ford model, all for a longer period of time than the subject 2004 Crown Victoria model, 1982 Mercury Grand Marquis, 1987 Crown Victoria, 1991 Crown Victoria, and 1995 Crown Victoria, and none of them have exhibited this problem. Given that, this is a fundamental degradation in safety, in addition to a decline in durability and reliability. Understand NHTSA opened a case or investigation file PE08-066 in late 2008 which was closed in early 2009, so that would have or is not taking into account failures or related incidents that occurred afterwards. Have replaced lcm with new unit which has corrected the problem for now.
Light control module fail Ford has upgraded this item 22 times so far and fail to do any thing about for consumers that have this problem I don't understand why there is no recall on this part headlights when turn on don't go on or headlights go out when driving light switch turned to on sometimes works and sometimes it wont turn lights on... I had it diagnosis at a Ford dealer and they come up with defective component in light control module at an outrageous price of $707 and another $200 hundred to program it and yet another $200 to install it.... there must be told to recall this module and replace it I wish everyone with this problem would file complaint with nstb national safety transportation board I understand now that the new module which Ford makes now come already programmed so why would they charge for it again people please file complaint lets make Ford listen to us Ford customers.... thank you for listening... I hope something will be done soon [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2004 Ford Crown Victoria. The contact stated that the headlights would shut off without warning. The dealer informed the contact to bring the vehicle in for diagnostic testing and the manufacturer was made aware of the failure. The vehicle had not been inspected or repaired. The current mileage was 59,200. The approximate failure mileage was 58,500. Updated 11/29/11
Due to faulty manufacturing by Ford, I have faulty headlights. On more than 20 occasions I have been without headlights. I have to wait until the lights come on before I can proceed to drive the vehicle, endangering my life depending on my location at the time! please ask Ford to consider fixing the problem before someone is seriously injured!
My 2004 Ford Crown Victoria, a former chp vehicle turned into a taxi at 102,000 miles, began to experience headlight problems when I would stop and turn off the engine briefly, return, restart, and within a short time the headlights would fail. After a couple minutes the headlights would come back on. This problem progressed to less predictable failure of the headlights when running. Failure of the light control module was diagnosed at !50,000 miles and I found a taxi driver who had overcome the same problem and rewired from the green/black wire behind the lights control switch thru the firewall to a built-up powered relay and then to the headlights. It has worked fine, now 197,000 miles, except that the hi-beams have failed in the set position but still work in the temporarily position. Cost $60. Good luck. I know personally or anecdotally of 6 other 2004 crown vic"S in sacramento that have experienced the same problem. When will big brother recognize that this problem requires a recall?
While operating the vehicle at night, the headlights stopped working. All other exterior lights continued to operate. Loss of headlights almost caused a crash. This has happened 3 other times since then. Lights stop working and start back up by themselves.
2004 Ford Crown Victoria - head lights turns off while driving - spoke to Ford Agency and said problem is in the headlight control module and module must be replaced - $511 part - said a common problem. Lights turn back on after 1-2 minutes. Very dangerous situation.
Sporadically the headlights go off for no reason. Sometimes turning light switch off and then on again will turn them back on, sometimes not. Sometimes waiting a few minutes and turning them back on works, sometimes not. Sometimes lights just come back on their own.
Driving on expressway and all of a sudden headlights fail! out on a dark, dark road in the middle of nowhere (I-57) and a single 55 year old woman, how dangerous is this"!" I went to Ford dealer who acted like he had never heard of the problem before (river oaks Ford in calumet city, il ~ the top rated Ford repair dealer in the country according to their recorded phone message and a huge banner on the wall as you enter the dealership), but was clueless as to this problem, really" the car sat there all day until they called me at 3:30 in the afternoon to tell me the headlights turn on and off, what was the problem" oh, we can install a new light box module ($500)...that might take care of the problem...no guarantee, again...really? I came home (problem unrepaired), looked up 2004 Crown Victoria headlights on google and to my astonishment found website/article after article stating how common this problem is on Crown victorias, Grand Marquis and maurader 2003-2005!!! I think that Ford is trying to shuck their responsibility in taking care of this potentiality hazardous malfunction (car can start on fire and many cabs in los angeles have article date 3/25/10)! they should step up to the plate and send out a nationwide recall for this to be fixed, instead I have to come up with the money for the part, the labor to get this fixed. This doesn't include the downtime having the car in the shop for the day! pathetic is all I can say about this situation. I am just glad I was able to pull the brights lever back toward the steering wheel so that I would have some kind of lights...not easy driving a long distance holding this lever all the way but it was the only way I could get any kind of lights to work! pushing the bright light lever forward to keep the brights on didn't work either!
My son has had a couple of incidents where the headlights on his 2004 Crown Victoria have suddenly gone out. This could be a very dangerous situation. Brought it to mechanic which said it was the light module. Expensive fix at @ $500. Seems to be a very common thing in these cars and I can't believe there has not been a recall on this part.
I am the owner of a 2004 Ford Crown Victoria, while driving during dark hours down the freeway my headlights suddenly went out with a click. The parking lights and dash lights remained, but I was unable to see and had to make a blind panic stop to the shoulder. Since, this has been a regular occurrence in which I can only quickly pull the flash to pass switch and try to hold it as well as the steering wheel until I can safely get pulled over. Even after then, it is an unknown wait time on when they will come back on or how long they will stay on once they do. The other safety issue is that it startles other drivers in front of you, I have had two instances in which one vehicle suddenly hit the brakes nearly causing a collision as well surprising a driver traveling beside me, making him swerve. I have researched several places and it appears that it is a faulty relay in the light control module. I also found that in Ford's infinite wisdom that you cannot just replace this $4 relay inside the module, you have to replace the entire $500 module. I think that is a huge safety issue and that it is the responsibility of Ford to make right. This problem occurs often and without warning and has proven to be a dangerous event. This problem began around August of 2009, the vehicle is a 2004 with approximately 80K miles.
A D V E R T I S E M E N T S
- Tempe, AZ, USA