This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Ford Crown Victoria. While making a right turn at an unknown speed, the rear axle fractured without warning. The VIN was excluded from NHTSA campaign number: 04V328000 (suspension). The vehicle was not diagnosed or repaired. The manufacturer was notified. The approximate failure mileage was 180,000.
The contact owns a 2003 Ford Crown Victoria. The contact stated that while driving various speeds, the contact heard a humming noise near the rear driver's side tire and the vehicle failed to accelerate. The vehicle was taken to a mechanic who stated that the rear driver's side wheel bearing needed to be replaced. The vehicle was not repaired and the manufacturer was notified. The failure mileage was 160,000.
The contact owns a 2003 Ford Crown Victoria. The contact stated that while driving at various speeds, he began to hear a noise from the rear. He then took the vehicle to an independent mechanic who informed him that his rear axle had fractured and needed to be replaced. The vehicle was taken to a dealer where they verified what the mechanic stated and advised him that the vehicle was not included in the recall 04V328000 (suspension: Rear). The vehicle had not been repaired. The failure and current mileages were approximately 114,000.
The contact owns a 2003 Ford Crown Victoria. While driving approximately 40 mph, the contact heard a loud clunking and grinding noise coming from the rear axle area. The vehicle was taken to an independent mechanic where they replaced the rear passenger side wheel bearings and axle shaft. The failure occurred six months after the repair. There was a recall associated with NHTSA campaign id number 04V328000 (suspension: Rear). The VIN was not included in the recall defect. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2003 Ford Crown Victoria. While the vehicle was being serviced by a local mechanic, the contact was informed that both rear axle bearings were worn and would need to be replaced. In addition, one of the seals was leaking. The mechanic repaired the vehicle at the contact's expense. The contact reference NHTSA campaign id number: 04V328000 (suspension: Rear) but could not confirm if his vehicle was included in the recall. The failure and current mileages were 125,000.
- Lumber City, GA, USA
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The contact owns a 2003 Ford Crown Victoria. While driving 70 mph, the rear of the vehicle began making a rumbling sound. The vehicle was serviced by a local mechanic and the passenger side axle bearing was replaced. A year and a half later, the vehicle began to make the rumbling sound again and it was returned to the local mechanic. The driver side bearing was replaced. The current mileage was 62,000 and failure mileage was 38,071. Updated 05/05/08 the consumer stated request reynolds Ford dealer to replace the defective parts and refund $500 expenses paid for the defective part. Updated 05/05/08
The contact owns a 2003 Ford Crown Victoria. While driving 25 mph or greater, the contact heard a rumbling noise coming from the rear passenger side of the vehicle. As of November 20, 2007, the dealer had not inspected the vehicle. The contact took the vehicle to a mechanic and he stated that the passenger side rear wheel bearing caused the failure. The mechanic replaced the rear axle, bearings, and oil seal. The dealer stated that his VIN was not included in NHTSA campaign id number 04V328000 (suspension: Rear). The failure mileage was 21,000 and current mileage was 36,289. Updated 12/07/07
The contact owns a 2003 Ford Crown Victoria. While driving 40 mph, the contact heard a roaring noise coming from the rear of the vehicle. The noise progressively worsened. He took the vehicle to the dealer and they stated that the seal and bearing failed and both axles were fractured. The repair would cost $732. The manufacturer stated that his VIN was not included in recall number 04S16, therefore, they would not be able to assist. The current and failure mileages were 96,840. Updated 01-14-08. Updated 01/11/08.
The contact owns a 2003 Ford Crown Victoria. The differential on the vehicle is worn out. The rear bearings were worn and caused the axle to separate from the housing. While driving 45 mph, the bearings began smoking and smelled like hot asphalt. Smoke also rose from the rear of the vehicle. The gear oil leaked out of the bearings and onto the brakes. The dealer inspected the vehicle and stated that permission was needed from the manufacturer because the vehicle was out of warranty. Afterwards, the dealer repaired the failure under recall number 04V328000 (suspension:rear). The differential failed six months later and the dealer currently refuses to work on the vehicle unless the contact pays for the repairs. The current mileage was 94,000 and failure mileage was 80,344.
-the contact stated that while driving his 2003 Crown Victoria at a speed of 55 mph, the vehicle started making a knocking noise and the vehicle sounded of metal grinding against metal. The contact stated that the vehicle came to a complete stop and a few seconds later the vehicle started moving again. When the vehicle stopped, he took his foot off of the accelerator and the vehicle would start going at a low speed and would accelerate to 55 mph. He took the vehicle to a mechanic shop and was informed that there were problems with the rear suspension. The current mileage was 96,000 miles.
- the contact stated that the 2003 Crown Victoria police interceptor had a recall 04V328000 that was repaired 08/24/04 for the rear suspension. He stated that this was the second failure. While driving at 45 mph on the parkway the vehicle lost power. The vehicle would not regain speed and he coasted down the hill to the auto dealership. He heard a screeching noise coming from the rear axle. On that day he was taking the vehicle to have the recall repaired. The contact stated that the recall was repaired, and there were no problems with the vehicle until 02/27/07. While driving at 55 mph on a clear day the vehicle made a screeching noise from the rear and the vehicle came to a complete stop on the highway during rush hour. He smelled smoke, and noticed a huge cloud of smoke coming from the rear driver's side. The contact stated that this vehicle was stuck in the express lane and couldn't move it. He stated that he jumped out the vehicle and notice the tire was pointed at a 45 degree angle. The contact place the gear shift lever in park and the vehicle roll backwards, he stated that he got the vehicle to stop by putting some road debris behind the wheel and turn the steering wheel to get the wheel to change angels. He was able to stop the vehicle from rolling backwards. The contact had the vehicle towed to the dealership, and was informed that the rear axle broke, and the braked line ruptured. The dealership informed him that the brake line rupture was what caused the smoke. The failure mileage was 50000 and the current mileage was 81232. Updated 04/12/07.
: the contact stated there was a humming noise coming from the rear axle differential area. The sound began at 30 mph and continued up to 65 mph. There was a NHTSA recall, # 04V328000, regarding the suspension: Rear. The vehicle was not included in the recall due to the VIN. Updated 9/1/2006 - sears repalced the right rear wheel bearing but that did not fix the problem. The dealer diagnosed the problem as possible spider gear or carrier bearing failure.
: the consumer stated there was a noise coming from the rear suspension. There is a NHTSA recall, # 04V328000, regarding the rear suspension. The consumer experienced the same problems as stated in the recall, however the vehicle identification number was not included in the recall.
Rear axle bearing failure, it chewed up the rear axle. Ford has a recall but it did not include this vehicle due to VIN. This caused the axle shaft to fracture, it leaked fluid. The vehicle was fixed, but problem recurred. This happened on July 14,2005. The vehicle before hand had started making a loud sound coming from the rear suspension.
A D V E R T I S E M E N T S
- Lamar, SC, USA