This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I own a 1999 Ford Crown Victoria with 79,514 miles on it. Approximately 2 months ago, I started experiencing problems with the engine running hot but not overheating and what appeared to be a coolant leak. I immediately replaced the radiator hose. It did not help. I took the vehicle to have the oil changed and asked that the coolant system be pressure tested for leaks. It was determined that the increased temperature of the engine had caused the thermostat housing to crack and it was also diagnosed to need the intake manifold replaced. I parked the vehicle for the next 2 1/2 months. Due to financial obligations, I could not afford the repair which was estimated to be $750 -850. Now that I am able to make the repairs, a call to a local Ford dealer made me aware of the fact that the intake manifold was defective, however since my vehicle was put in production in December 1999, I had missed the recall deadline. I have owned this vehicle for almost 3 years. In that time, I have not received any information on the recall or the class action suit against Ford. My vehicle has had maintenance performed by local Ford dealers at which time, I was never made aware of the faulty part. I don't feel as though this is fair. I was not made aware of this factory defect, nor warranty extension to have it replaced. If I had been aware, I would have had the part replaced. Now, because of failure by the manufacturer to inform the consumer of this defective part and the recall, I am forced to pay to have this defective part replaced. This is an unexpected expense that will definitely cause a strain on my family finances. Not only that, upon calling to get the price of the intake manifold, I was informed that I missed the extended warranty deadline for my vehicle (December 2005). I do not think this is fair. I would like to know if I can pursue action to have my expenses reimbursed and if not, how can I pursue legal action. Respectfully, otha farris, jr.
I own a 1999 Ford Crown Victoria police package with 160,000 miles on it now, I bought it in 2003 with 145,000 miles on it, on October,10,2005 the plastic intake manifold starting leaking water from the back of the manifold from a crack in it, I have talked to numerous Ford dealers about this, and they give me the run around saying it is out of warranty, and I was told a new one would cost $800 dollars, that is a real rip off, a intake manifold should last the life of the engine, I will never buy a Ford vehicle again.
Reference ODI id 752976 - I had a similar experience and failure of the same equipment and parts described in the refereneced complaint. These are latent design/material/manufacturing defects. I was originally told, under warranty, that the shudder was due to the traction control sensors. This apparently was incorrect. Now that the vehicle is just over 100,000 mi, Ford will do nothing to correct this defect. The dealer to their credit is trying to correct the shudder problem by servicing the transmission with additives. The intake manifold cracking is a design/material defect which was finally discovered after the warranty period although I had complained about coolant odor several times while in warranty. Ford split the difference with me on the cost of repair, they should have sholdered the entire cost. Now we have another problem which Ford, according to the service supervisor is unwilling to correct. There is a serious problem with the brake booster, it has a tendency to crack internally and cause a hard pedal. This defect was discovered on my wife's Mercury Sable at about 38,000-mi and now is be exhibited on my Crown Victoria. Catastrophic failure of this component at high speed could cause an accident, loss of control in a panic stop because the driver would have to exert an unusual amount of of pressure on the pedal to apply the brakes and activate the ABS. I was told that Ford as a general policy will not do anything to correct problems on vehicles over 100,000 mi. The manufacturer should not have indemnity relief on safety issues and latent defects.
The thermostat housing is leaking causing a bad odor inside the vehicle resulting in the driver becoming nauseous depending on the severity of the leak. Nlm
The thermostat housing is leaking causing a bad odor inside the vehicle resulting in the driver becoming nauseous depending on the severity of the leak. Nlm
A D V E R T I S E M E N T S
- Memphis, TN, USA