This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We bought our 1998 Crown Victoria used in 2001. At the time of the sale I was asked if there was any problem with the car, and at that time I showed them that the headlights had a heavy film that caused very little light to come through. I asked them about replacing the headlights and the dealer went into the office and came back with "no"...but they would clean the outside of the glass for me. I don't know what product they used but it looked okay for right then. It didn't last and I brought the car back in and they still refused to fix the problem. I feel that the lens on the headlights have a leak in the seals, so the calcium builds up, over a short period of time, on the inside of the headlight glass. It causes us to travel at night with very dim looking headlights. Since we've had this problem, I have been noticing the different vehicles that had the same thing with their headlights....and guess what----they were all Ford cars ; and I don't particularly know the 100's of different cars and models that travel the roads these days...so I have to actually read "Ford" on the car in order to know it is one. As time went on and I traveled up and down the state of ca. I was amazed at each car I saw with heavy coated headlights was a Ford...I think Ford definitely has a problem but the different dealerships are ignoring the problem and making the buyers live with the problem instead of solving it.
Headlights lens fogs up and owner can't see in the dark. Happens all the time. The lens is also discolored. Has been like this since purchase of vehilce.
Consumer noticed excessive moisture in the headlamp assembly. This caused poor visibility to the driver while driving at night. The vehicle was taken to the dealer for inspection. The cause has not been determined.
Excessive moisture in the headlamp assembly, both right & left. Always drive with bright on. No one can tell. Will have to install additional lights because of such poor vision of the road. This has been an ongoing problem since I purchased the car new.
Front headlights - since purchasing the Ford had headlights replaced twice, poor visibility, always have the "brights one" and the view of the road is dangerous. The len's fog-up therefore defusing the candlepower. Brighter bulbs cant' be used because the heat would damage the lens and wireing. It's been an on going problem since I bought the Ford Crown Victoria, 1998.
- Sugarland, TX, USA
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This vehicle is a fine automobile, but it has one glaring design defect. The headlight low beams are shut off when the high beams are turned on. I discovered this a week ago when on a very dark country road. In a 55 mph zone 25 mph was a more appropriate speed. When the highbeams only were on I couldn't see directly in front of the vehicle and with lowbeams only, I couldn't see anything distant. I did find out that I could hold the highbeam flasher in the up possition and keep both beams on which isn't too safe driving with one hand. This can only be called a very stupid piece of engineering. It is also my understanding that quite a few of the newer vehicles are built this way. It is a very real safety hazzard when driving dark roads as I found out. I actually thought that there was a problem with the headlights and went to the dealer where I found out that the Crown Victoria is actually built that way. Except for the headlights it is a great car. If every vehicle was driven only on well lighted highways this would not be a problem.
A D V E R T I S E M E N T S
- Sacramento, CA, USA