This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The following is a well known and well documented design Crown Victoria 4.6 engine failure, which Ford has ignored and claimed it is "investigating" for the ordinary consumer, while providing extended warranties for police cars and taxis. Obviously, they don't want to lose this fleet market. There have even been news stories on this via nbc. The failure relates to a plastic intake manifold cracking prematurely, causing complete loss of coolant fluids, extreme consequent engine overheating, and resultant catastrophic engine failure. They sell the replacement and re-engineered part for nearly 600 dollars and charge almost 500 dollars additional to install it. This is a non-moving part which should not fail under normal use! there is even an entire aftermarket business making these parts as a replacement for less money...although I suspect most folks just pay Ford to do the repair. Queries to dealers meet with a reiteration of the above information and a kind "sorry, it's not covered" reply. I believe this is a case of fraud and misrepresentation of fitness, as opposed to the normal risks of wear and tear...their policy regarding lucrative fleet extended repairs speaks to this, in my opinion. This is a safety hazard defect due to engine stalling and power assist loss.
Consumer states that the steering wheel is overly sensitive in normal driving condition, may cause an accident, since it has so much power assit it makes changing lanes or other steering condition hazardous. Nlm the vehicle has a steering box ratio of 14 to 1 which was much faster than the desired ratio of 17 to 1 or 18 to 1.
A D V E R T I S E M E N T S
- Cincinnati, OH, USA