This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1997 Ford Crown Victoria cruise control problem the consumer received a recall notice in the mail regarding the speed control deactivation switch. He went to the dealer to have the replacement part installed which only took a few minutes. While driving, the consumer decided to test the cruise control and soon discovered the cruise control did not work. The cruise on light never came on. After the part was installed, the mechanic did not take the vehicle for a test drive. The consumer immediately turned around and drove back to the dealer. The consumer was informed he would have to pay $87 for the diagnostic because the trouble shooting/diagnostic was not authorized/covered by the recall. The consumer stated the cruise control was working perfectly before the replacement part was installed.
The contact owns a 1997 Ford Crown Victoria. The dealer stated that the vehicle was included in NHTSA campaign id number 08V051000 (vehicle speed control:cruise control). The speed control switch was deactivated at the cost of $100. She called the manufacturer because the dealer charged her for the repair and was advised to file a complaint with NHTSA. One year later, the contact received another recall notice advising her to return to the dealer to finish the repair. She has not had the repair completed. The contact has a copy of the invoice. The failure and current mileages were unknown.
Unacceptable outcome of 1997 Crown Victoria Ford speed control deactivation program. Consumer states that his speed control was working before being deactivated. The consumer decided to test the cruise control and discovered the cruise on light did not come on. Updated 10/17/08.
The contact owns a 1997 Ford Crown Victoria. The vehicle caught fire while parked and was destroyed. A police report was filed. The fire is related to the recall for the vehicle speed control. The contact received the recall notice after the fire occurred. The vehicle had an intercepting motor and was towed. The VIN was not legible due to the fire. The engine size and recall number were unavailable. The failure and current mileages were 120,000.
1997 Ford Crown Victoria with speed control recall. Consumer states that the dealer did not have the part. Dealer told her they were going to order it. She states as of March 14th dealer still does not have the part.
- Denver, PA, USA
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The contact owns a 1997 Ford Crown Victoria. The contact had the dealer remove the speed control on the vehicle. He was informed that it would be replaced by mid December of 2007. As of February 20, 2008, the speed control has yet to be replaced. The contact is currently being informed that the part may be available in approximately may or June of 2008. There had been no failure to date. The current mileage was 44,000. Updated 03/11/08
The contact owns a 1997 Ford Crown Victoria. The contact received a Ford recall notice for the vehicle speed control: Cruise control in September of 2007. He immediately scheduled an appointment to have the vehicle repaired and a Ford representative informed him that the parts would be unavailable until October. The cruise control was disconnected on September 24, 2007. The contact called back in December and was informed that the parts would be available in January of 2008. The dealer never called him back to inform him that the parts would be available. There had been no failure to date. The powertrain and recall number were unknown. The current mileage was 120,000. Updated 02-21-08
The contact owns a 1997 Ford Crown Victoria. The contact received a safety recall notice for NHTSA campaign id number 07V336000 (vehicle speed control). The part for the recall repair is unavailable. There had been no failure to date. The purchase date was unknown. The current mileage was 126,000.
The contact owns a 1997 Ford Crown Victoria. The contact received a recall notice for NHTSA campaign id number 07V336000 (vehicle speed control). The dealer stated that the part for the recall repair was unavailable. There had been no failure to date. The current mileage was 96,739. Updated 02/15/08.
The contact owns a 1997 Ford Crown Victoria. The contact received a safety recall notice for NHTSA campaign id number 07V36000 (vehicle speed control) in August of 2007. He was informed that the part would be available in November. Since that time, he was informed that the part would be unavailable until March of 2008. He would like his vehicle repaired, but has not had the vehicle speed control disconnected. There had been no failure to date. The current mileage was 68,000. Updated 01/07/08. Updated 12/31/07.
1997 Ford Crown Victoria caught fire. Customer states that car was checked by the dealer for the defective part for the recall regarding the speed control deactivation switch and the mechanic told him everything was fine. Fire department stated the fire started in the engine compartment. According to the report, the fire was determined to be electrical.
: the contact stated while pulling into the driveway at 5 mph, the vehicle lurched forward and crashed into a tree without warning. Although both occupants were wearing their seat belts, minor injuries were sustained. There vehicle was totaled due to the extensive damage. The police were on the scene and a report was taken. Updated 5/10/2006 -
Fast deceleration from 70-80 km hr over small washboard, caused the fuel reset button to come out, causing a stall.loss of power brakes/steering...if you have heard of this before please let me know.
A D V E R T I S E M E N T S
- Grand Island, NY, USA