This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2000 Ford Contour SE starting acting like there was no gas at around 1/4 tank. This continued every time my car got to 1/4 tank. Mechanic replaced fuel filter $54.90 for filter and diagnostic on 3/13/07. It still stuttering, hesitated and now was stalling. Mechanic replaced fuel pump $297.22 on 3/28/07. The problem persisted and now it was happening at 1/2 tank. Once summer hit, it was worse with the A/C. between March and June 2007, mechanic replaced pump once and filter twice. On 6/27/07, car stalled and would not restart, tank was at 1/2. mechanic replaced intake manifold runner control unit and the problem remained. The problem continued with hesitating and stalling especially uphill. On 8/21/07 replaced all the spark plugs and wires $234.90. The problem continued. My mechanic is at his wits end. The code on the check engine light is always the same. On 10/26/07, took the car back to my mechanic who had to replace the intake manifold runner control unit again. Decided to take my car to a different mechanic due to my current one not finding the problem. Replaced 2 oxygen sensors this week (11/7 and 11/9) one upstream and one downstream. The check engine light has come back on once again. If this is an intake manifold runner control unit problem then everyone that has had fuel pumps replaced will have to have them replaced again. This is not enjoyable since I drive 40 miles a day to work and halfway there I have to pull over and wait for the car to idle down before I can drive again or it will stall. This is not safe as this happens while people are driving and for no reason the car stalls in mid drive. Someone will get hurt and then there will be a recall. There were no events leading up to the failure except for taking my car for inspection which it passed. Two days later my car starts stalling and losing power. In 9 months I have spent close to $1000 to try and fix a problem that still is not fixed.
The dashboard, which was once recalled, the recall has since expired. Is delaminating off the foam, preventing proper defrosting of windshield and hindering view out of front window. The fuel pump which was recalled on other Ford models for exactly the same problem, fails, preventing acceleration onto highways. The water pump, which is plastic, disintergrates in the motor.
The contact stated the plastic dashboard delaminated from the foam. The dashboard laminate was pushing upward, thus hindering the contact's vision through the front window. He contacted the manufacturer, and they said it was under review, and that it was cosmetic. Also, he is also experienced fuel pump and water pump problems. Under hard acceleration the fuel pump shut off. The dealership stated the contact's vehicle needed a new fuel pump. The bearings on the water pump failed and the vehicle overheated..
The car hesitates, stalls, loses power, surges, etc. While accelerating onto the freeway, going up hills, turning onto a highway etc. We've been lucky that it has only happened when we had a shoulder to coast on to. We could have easily been rear-ended by other vehichles in traffic. This has happened several times : at first it only happened when the gas tank was less than 1/4 full, then at 1/2 tank, now 3/4 full. We try to keep the tank full. NHTSA has a recall id # 04V421000 for the 1999 and later Mercury Cougar that has the identical fuel delivery module as the 2000 Ford Contour (V-6). This recall should be expanded to include Ford Contour and Mercury Mystique V-6 models at the very least. NHTSA has also recalled the 2000 Ford Focus with similar FDM design defects and performance problems
Car hesitates, sputters and stalls. After towed starts with no problem. Also, happened several times last summer. Seems to occur when outside tempatures are hot.
- North Branford, CT, USA
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Y fuel pump failed on May 21, 2003. Car towed to a dealership (mileage 41,711). Manufacturer would not cover under warranty, total cost to consumer for repair: $463.80. Dealership that completed repairs advised that fuel filter also had to be replaced or warranty on new fuel pump would be voided. This was the second fuel pump to fail. Original fuel pump failed on June 6, 2001 (mileage:8,884). Manufacturer covered under warranty. Dealership did not install new fuel filter. March 28, 2003 alternator failed (mileage: 38,307). Manufacturer would not cover under warranty. Cost to consumer for repair: $377.36. (on or about January 31, 2003 (mileage 35,290) consumer had vehicle examined due to battery light having come on from time to time. Ford tsb 15830 advises that the lighting of the battery lamp may indicate that the vehicle is in fact operating properly. This service bulletin may have lead the Ford service department to not consider that there was in fact a more costly problem (I.e. alternator failure).)
Dash is warping, received recall but at the time it was not warping so I didnt feel it needed replacing. Also fuel pump had to PE replaced at 70,000 mile. Dealer charge $800. Which is unbelieveable for a vehicle in the price range. Dealer sold me an aftermarket extended warranty when I purchased this vehicle in 2001. They didnt inform me it was not a Ford warranty. When I tried to file a claim I was informed they were in bankrupcy and would not pay. This will be the last Ford I will own.
When vehicle gets to about 1/4 tank of gas it starts hesitating usually when I am on the on ramp to the interstate... not good merging into traffic going 80mph and your only going 40. I am told I need to replace fuel pump however this fuel pump alone from Ford is $314 for part only.
When the fuel pump malfunctioned and caused the vehicle to stall while driving on the highway. The fuel pump has been replaced three times. Please provide any additional information.
Bought a 2000 Ford Contour two years ago and have had continual fuel system problems. This vehicle will run fine for awhile...sometimes days or weeks....then just suddenly without any warning stall in the middle of interstate or highway like it is not getting fuel. Two fuel pumps have been replaced in the last two years to no avail and they go out in a little over a year. The mechanics I have taken this cart to are puzzled and don't no what the problem is...I pay top have it fixed...they think they have it fixed and it will run ok for a week or two then stall in the middle of the road again. The car has been parked a year and a half of the two years I have been paying on it. We have had near accidents because of this problem on several occasions. Currently we take the car no more than a mile from the house when it is running.
The consumer stated that the vehicle stalled intermittently while driving. The dealer diagnosed the problem as a defective fuel pump and replaced it. The consumer had to pay $534.16 for all repairs and fells that they should be reimbursed for all the troubles.
The fuel pump was replaced twice. Engine hesitated, surged and lost power. Fuel pump assembly had to be replaced twice within a 2 year period. Also the dashboard started to lift. Recall for dashboard repairs already expired.
When vehicle get to half a tank of gas it will stall out. Contacted dealer. Fuel pump had rusted on inside. Had fuel pump replaced 3 times, but problem reoccurred.
This vehicle stalled twice. Once while I was going 65 mph on the interstate with my infant daughter in the backseat with coal trucks bearing down on me. When I retrieved it from the dealership that afternoon, they told me they had cleaned sediment out of the tank. Now a year later, out of warranty, I have had to replace the fuel pump for the third time, the gas tank because it is rusting away from the inside and the fuel filter because of the debris. My aftermarket warranty did not cover this repair ($825.52), I contacted Ford, and they refused to take responsibility. This was a fire and death waiting to happen. Please contact me regarding this claim..
A D V E R T I S E M E N T S
- Irwin, PA, USA