This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
NHTSA website confirms 79 similar complaints of Ford's known manufacture defects in dashboard assembly is a safety hazard that compromises the occupant/pedestrian saftey: Warped dash panel and sprung out front defrost grill obstructs driver's view; loose grill strikes windshield while car in motion and could break it; deflects proper airbag deployment; proper airflow of defrost is deflected; Ford knowingly manufactures and sells defective vehicles. Then immediately issues a "customer satisfaction program" notice (in this case cps # 01B78) that has an expiration date designed to preempt manifestation of the defects by the customer. On my 1999 Ford Contour SE, the defroster grill has sprung out and juts out of alignment so that the airflow from defrost mechanism is obstructed. Dashboard warped and separated from windshield on the driver's side with the fissure spreading toward the passenger side. Ford customer service declined to do repairs/replacement at no charge, stating Ford is no longer liable because the customer service program expired August 2002. Instead, the Ford dealer service department offered me the loyal customer service deal of making the repair for cost of only $1638.12. I purchased the vehicle new in February 1999 for $18077.16 (financed price of $24318.40)!!! my car loan has been paid in full February 2004 with no late payments. My vehicle's routine maintenance was done by the Ford dealer's service department. I am a second time Ford owner; my previous vehicle was a 1992 Ford tempo. However, lord willing, the 1999 Contour will be my last. These are just some of the additional expenses I incurred seldom used A/C repair $275 faulty engine light 02 sensors replace $500 dealer cut brake roters too low $800.
The consumer could hear the radiator coming on/over and over again. Previously it overheated in June 2004. When the consumer took vehicle to dealer for repairs they changed the thermostat, added more water to the radiator, and something else in the transmission area. When the consumer picked up the vehicle the problem recurred. Afterwards, there was a rattling noise coming from the dashboard. They told her that it was due to a bracket that broke.. dealer replaced the radio. The consumer stated that the air conditioner was no longer working properly since they replaced the radio. Also, the dashboard was loosening and there were wires showing. The front driver's side window knob came off. These were the only known problems with the vehicle at this time. There had been no accidents concerning these issues.
Several items first the dash bowed in from both sides, a month after picking the car up the air conditioner went out the dealership said my problem, the tires were bad we replaced them they are bad all the time have to be replaced more then a normal tire should, the car broke down last year on the highway again my problem the rotors and other things were bad somthing I as a consumer would not have known about, cannot get car inspected because the horn does not work and cannot be fixed due to airbag again my problem O yes was in a finder binder airbag did not work minor injries, the drivers seat rocks the rear seat belt will not work more problems this car is worth nothing I on;Y drive to and from work in it and the way it is falling apart youd think I travel across country in it...this is not a good car to ever purchase will never buy from Ford again!!! srb this prblems have been on going from 2000-2003.
The passenger side seat belt locked while I was driving on the interstate. The econd time, it just would not release, and I had to cut the seatbeat so the passenger could get out. Air conditioner blower switch just went out one day. The air conditioner will only work if I keep the control turned to "high." I would like to have both of these items replaced by Ford, if possible. "
A D V E R T I S E M E N T S
- Calumet City, IL, USA