This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
As of today my car has 100250 miles. The problem is that I took my car to the mechanic for routine checkup and he found that the front and back coil spring are defective and must be replaced asap. I went to the web site (NHTSA) and I found that these cars don't have a safety recall however, it is deemed a safety replacement for the defective part at not cost to the owner. I need Ford to contact me via E-mail or by mail to where I can take my car (a service center authorized near to my house) to repair my car at not charge. I use my car primarily as a family car and I need my car in good condition for the safety of my family.
The contact owns a 1998 Ford Contour. The contact complained about a rear coil spring problem. The contact stated while having the tires replaced the mechanic informed her that the left rear coil spring broke. The mechanic recommended that both coil springs be replaced. A recall on the front coil spring was issued, but not on the rear. The dealership stated they could not offer any type of service under a recall, and that the contact would have to cover the cost of the repairs. The manufacturer confirmed this decision by the dealership.
1998 Ford Contour front spring broke when entering the garage. Recall campaign#'s: 01I013000 and 01V255000. On another occasion the dealer found both back springs broken and replaced them on April 27, 2005.
- Camden, NY, USA
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- Franklin, NJ, USA