This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The consumer received a manufacturer's recall on water pump. A week later, consumer heard a knocking noise. Took vehicle back to the dealership, and mechanic told him that the bolts were loose on the water pump. Also, when consumer applied brakes there was a humming noise.
While driving back from Chicago on I55, the water pump (which supposedly had a recall of which I was not notified) went out. Warning lights did not appear anywhere on the dashboard, and the only indication that anything might be wrong was a whining sound under the hood which stopped after a short interval. Within an hour, the entire car was destroyed. A new engine, water pump, electrical system, and radiator needed to be replaced. All of that is still being done, two weeks later. They have done the work without charge, and have given me a rental car to use in the meantime, however, with a new engine, they are only willing to give me a 9,000 mile warranty on the car repaired. Since this was not my fault, a fairly new car, and a lack of communication on the Ford manufacturer that this was a problem, I feel that a full warranty on the repairs is justified. Additionaly, at the time of this occurrence, I had four middle school students in my care. The thought that the car could have quit in the middle of a six land traffic pattern in Chicago without warning, would have been a disastrous accident with all of us possibly being killed. I think that the Ford manufacturer needs to deal with this problem and immediately. Thank you. Ginger granger
Temperature gauge goes all the way to the red area. When car overheats it loses power. Since consumer purchased the car she had nothing but problems and recall notices.
Was driving vehicle about 40mph it stalled out for no reason. Had checked underhood, the timing belt broke. Also, the water pump & head gasket failed. Had the vehicle towed to dealer.
A D V E R T I S E M E N T S
- Concord, NC, USA