This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We have a 1998 Ford Contour. The check engine light goes on. It first came on in Oct 01 we took it to the Ford garage in delhi. They said it needed a cam sensor/ solenoid sprockets etc. Since that was a lot of money we decided to take it to Canadian tire to see what they thought. They thought it was a cam sensor. We had them put that in. $58. Mileage 111346. It worked fine for a couple weeks. We complained to Ford and found out about the awa.. after warranty adjustment. This had not been mentioned earlier. So we a new solenoid sprocket etc. Put in by Ford, , (Jan /02). How it came to that mileage when ctc had it back in Nov/ 01 and then it was* 11134*"??" they also had it in Dec and the mileage was 112279.) that baffles me. The check engine light was to surface again. My daughter had the car at school so she was finally able to take it to our garage in may/28/02 at that time the garage checked #3 cylinder cause of our check engine concerns.. cost $39.10. Nothing was done at that time. The engine light continued to stay on. Finally we took it in again on Oct 24th and another cam sensor was put on. $144.46. Mileage 130776. On Nov, .5th /02 took it in again and they said it would require an exhaust camshaft and solenoid gaskets and seals. We again asked about the awa and they said no it was no longer covered. They said that the last solenoid was only covered for 20,000 km. Had they detected the problem back in may when we brought it in and had they written down the correct mileage then it would have been covered under warranty. Since we did not really feel that the solenoid ( and really didn't want to pay $1000 for fixing it and then finding out that there might be another problem) was the problem, since we had already had that replaced once we considered taking it to a guy that used to work at Ford. (his wife drives a Contour) he checked the car for surges. Scan tested it tried various computer parts rechecked valve. Etc, , but it all proved negative.
A D V E R T I S E M E N T S
- Tillsonburg, UN, USA