This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1997 Ford Contour. The contact stated that the defroster stopped working. The vehicle was serviced for NHTSA recall # 01I009000 (visibility:defroster/defogger system:windshield:controls/wiring) in 2001. The instrument panel and tail lights also do not work. The vehicle was serviced for NHTSA recall # 99V103000 (exterior lighting:headlights:switch) in 1999. The current mileage is 92,794 and failure mileage was 90,000. Updated 02-01-08 updated 02/01/08
Heater switch recall - Ford is unwilling to replace a faulty switch that was recalled under their program M - the recall letter was not sent out to me. I purchased the car new in columbus oh. The recall switch can cause potential fires and is currently bad in my car. I spoke with Ford and to a manager, who was very rude to me over the phone and offered no help. She stated that the car was not covered under their program M recall because it was not made in the same factory as the other cars covered by the program M. but I am experiencing the same problems that cause fires. Ford is unhelpful and unwilling to fix a known defective part on my car. If I had been notified under this program back in 1999 when the letter was sent out then the switch would have been replaced, since it has been defective for over one year. The VIN number is [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Heater switch recall - Ford is unwilling to replace a faulty switch that was recalled under thier program M - the recall letter was not sent out to me. I purchased the car new in columbus oh. The recall switch can cause potntial fires and is currently bad in my car. I spoke with Ford and to a manager, who was very rud to me over the phone and offered no help. She stated that the car was not covered under their program M recall because it was not made in the same factory as the other cars covered by the progem M. but I am experiencing the same problems that cause fires. Ford is unhelpful and unwilling to fix a known defective part on my car. If I had been notified under this program back in 1999 when the letter was sent out then the switch would have been replaced, since it has been defective for over one year. The VIN number is 1flap67lxvk103696.
During replacement of heater blower switch consumer noticed that electrical wires were melted together and charred black. Dealership has not examined vehicle. Please provide any additional information/attachments.
Heater fan control switch began smoking and shutdown while vehicle was in operation. Consumer has taken vehicle to private mechanic, who indicated that defect resulted from factory wiring harness being too small a guage of wiring to carry electrical load. Replacement wiring harness was of a higher guage. Please provide any additional information/attachments.
- Gouldsboro, ME, USA
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The fan motor switch failed to work. Would flicker but not on. Been to dealer & brought parts for fan motor. Dashboard pulled down & noticed the wires to fan motor had burnt out. Had replaced them.
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- Pawnee, OK, USA