This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
: the contact stated the check engine light illuminated and the vehicle stalled without warning, but restarted immediately. The dealership replaced the catalytic converter. The check engine light illuminated and the vehicle stalled 50000 miles later, but would not restart. The vehicle was towed to an independent repair shop, who determined the catalytic converter needed to be replaced.
This car is only 6 years old. Has had catalytic converter failure in 2000. Extended warranty expired at 87,750 miles, 1,250 miles ago. Contacted Ford Motor Co. And was told they would not stand behind this defect. I was hoping you could help.
Engine check light coming on. Took to kinsel Ford in June 2001...told catalytic converter going out. Engine light went off...started coming on again and car had alot of exhaust and running rough. Took to silsbee Ford and was told that the engine was out due to the engine cooling fan not coming on like it was suppose to so it also fried the wires. Ford is willing to pay for parts but refuses to pay for labor due to the fact that they say it was out of the 100,000 warrenty for the repair. I explained that the problem was going on when I brought it in in June and they didn't correct it then, according to the check out sheet they didn't even check it for that and I specifically asked for that recall to be checked. I had even been in in March of 2000 for the check engine light coming on. I was told by Ford that my car had no recall for the engine and engine cooling fan. Just extremely upset that you can have a recall, take your car in and it not be checked for it and when it goes out due to the recall that the company penalizes the consumer.
My 1996 Ford Contour's (w/V6 2.5L duratec motor) engine check light came on around Jan 2 of 2001. I scheduled an appointment to have it checked out at the closest Ford dealership in modesto, ca. As soon as possible. The next available appointment was on Friday Jan 05, 2001, later on that week. Once I took it in, they had diagnosed the problem as being my (3) catalytic converters and my throttle body. The service advisor then told me that he had to check with Ford because he believed that the work was covered under a Ford recall 97E61. The next day he responded to me and told me that Ford had said that it wasn't covered and that my bill would be $1,300. I then asked him why it wasn't covered and he told me because my VIN# doesn't show it. He then asked me to take it up with Ford the actuall company. So I've been doing research on it myself and have come up with a little bit of info. Ford's customer service has told me that the reason my car is not covered is because it doesn't fall under the 97E61 criteria for recall. So I asked what actuall part does not fall undeer the criteria. They asked me to take it up with NHTSA and they can give me that info. What I have found is that cars that were built at 2 Ford plants, cautlin, and Kansas City plants are the ones that are affected. Well my car was built at the Kansas City plant. The other criteria I know about is if the car was built within March of 95 thru March of 96. Well my car was first sold in Feb. 96 and it's a 96 model so it would have to fall within that time frame. I am currently having my car fixed at a different Ford dealership but my cost is still over $1,100. Plesae help me. Cesar garcia call me any time at 408-674-9315 to let me know you have received my letter. I would also like a copy E-mailed to me of what I have written so I have a record at cgarcia1974@aol.com.
A D V E R T I S E M E N T S
- Chattanooga, TN, USA