This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Brakes: When turning or stopping & brakes are in use, they would make scrubbing noises. Have taken to mechanic for repairs. Problem still exists. Also, transmission would jerk when changing gears. Gear placement makes no difference when it happens. Had rebuilt transmission replaced. Problem still exists. Vehicle runs hot. Radiator makes clicking noise when turned on.
I have had a problem with vibration in my car from when I picked it up. I have to put it in neutral while stopped in order to keep the steering wheel from shaking terribly. After having it in the service department several times, I was told that it was a problem with Contour and did not pursue it any further. I have now been told that I need to replace the head gasket along with a rebuilt engine. I can't help but wonder if all the vibration in the car weakened the seal causing leaking from the head gasket. This car is only 4 years old and has 65,000 miles, is maintained properly and has normal wear and tear. I've contacted the dealership, Ford motors, the attorney general's office for auto complaints, wbz call for action, and the center for auto safety in Washington, DC on this matter. The only recourse I have short of hiring an attorney, is to file complaint forms, which I have done. I'm beginning to see a pattern by Ford to make an inferior product and then not stand behind their defects. I don't feel this is fair to the customer. This little repair is going to cost me $3000 (of which I don't have) to get my car back in working order. Is there any help out there for customers like me or is it "too bad. You're stuck with it"?
Transmission failed at 27,800 and 46 months. Neither Ford or bob ridings will stand behind their product. I will have to pay full $1,925 for new transmission and all Ford or dealer has to say about it is sorry about that.
While applying the brakes, there is a noise and extended stopping distance which may cause an accident. Dealer replaced brakes 5 times. Cause unknown. Also problems with transmission, and the passenger rear seatbelt buckle is broken which wont protect the occupant in event of an accident. David randolph called on behalf of his sister mary hatzell. Please direct any questions to him.
- Waynesville, NC, USA
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Car has had multiple recalls. Everytime I went in complaining about the cars complete shutdown when wet, I was treated as if I were imagining things. Eventually, a recall was initiated and that problem was fixed - several times. Now, at 62000 miles, one day I have a transmission and the next day I don't. when I contacted the dealership, was commiserated with, reassured that repairs were covered as I had purchased a 60000 mile extended warranty which they told me was added on to the 6000+ miles on the car, when I purchased it. Yet, when I research your database I am overwhelmed by the number of recalls issued on this car, some of which I knew nothing about, as well as the vast number of entries in the defects inv. Database concerning transmissions, as well as the vast number of transmission entries in your other databases. Additionally, when I called the dealership about this problem, initially very helpful, had car towed...made appointment, covered under extended warranty, now they refuse to honor their word, state car "out of warranty" and it's my problem. Seems awful convenient to me. Please help. I am 100% disabled with left anterior frontal lobe brain damage from an auto accident in 1995. When I purchased this car(1st auto purchase ever-in 1996)the salesman(who was let go approx.3 weeks later)walked me through the paperwork, told me where to sign & told me of huge selling bonus for him. I am the victim of a faulty transmission, false & misleading sales tactics as well as the victim of "bait & switch" tactics when my car was towed to their dealership, first being told that it was warranty covered, then being called & told that it was not. They knew the mileage on the car. Before the young man assured me that it was 60000 miles on top of original miles, he required that I find the VIN number so that he could find it in the computer and confirm its coverage. I expect them to honor their word. Otherwise, I feel that I have been the victim of fraudulent practices.
After taking car to transmission mechanic we were told of a sevice bulletin pretaining to this paticular failed part. In breif the buliten stated that the forward gear drum had a faulty weld. When I contacted the dealer about this problem I was told there was no service bulletins on this particular vehicle.
Automatic transmission falls out of gear as if the vehicle has been put in neutral while being driven at various speeds. This occurs only after the vehicle has been driven for more than 45 minutes at one time.
Automatic transmission falls out of gear as if the vehicle has been put in neutral while being driven at various speeds. This occurs only after the vehicle has been driven for more than 45 minutes at one time.
Three-year old child shifted gear selector from park into reverse on an incline, resulting in an accident. Owners manual and lable states transmission should not disengage unless pressure is applied on brake pedal.
A D V E R T I S E M E N T S
- Olcott, NY, USA