This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1995 Ford Contour. While driving approximately 20 mph on normal road conditions, the contact smelled a strong odor of fuel coming from the vehicle. She also observed a small amount of fuel spilling from the fuel tank. The failure occurred without warning. The vehicle was taken to an independent repair shop and the mechanic stated that the failure was related to the filler pipe in the fuel tank system. The technician discovered NHTSA campaign id number 94V203000 (fuel system, gasoline:storage:tank assembly:filler pipe and cap) for the identical failures; however, the VIN was excluded from the recall. The failure mileage was 37,000 and current mileage was 38,000.
I'm a hearing impaired driver/owner of Ford '95 Contour gl (low-incomer, average $21,000 a year). I've bought this car in 1997 from a minneapolis-area Ford dealership (quality auto dealership in bloomington, Minnesota). At the time, I had less than $10,000 to pay for a recent used car(one that is within 2-3 years after it came on the market). I tried out few cars and the white 1995 Ford Contour gl. The dealer insisted that '95 Ford Contour gl was a good buy at an affordable price. I was willing to trade up my old car to reduce the price but it was still too high for me since it didn't included other fees like the title and registration license. After a short, persuasive negotiation, I got the dealer to agree to mark down to $9995 and I accepted that. So I bought the car. After a few days, I was experiencing a problem with it, so I had it towed back to the dealership and later told me that the whole engine was bad and need to be replaced. I was stunned but they were willing to do the repair for free. It took me a week to get my car back. Everything went fairly fine for the next couple years. In 1999, the air-conditioner in my car stopped working and it was too expensive to repair at the time. I moved to columbus, oh in Jan. 2000. For the last 3 years, that car has become a trouble for me. One repair after the next. The biggest repair cost I've paid out was $2060.43 to replace a flywheel. I have tried to take good care of my car by taking it to jiffy lube for oil/check-ups every 3-6 months faithfully and I'm still having trouble with my car. Right now, it is at another Ford service because there may be defected wiring coils in my car (a dealer recall that I'm not aware of). I have kept all the service maintenance papers in file for all the repairs and services on my car. I wanted a new car and I'm not very happy. I'm tired of paying for the repairs. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Gas sensor failed early on, had it fixed. Shortly thereafter the emergency brake failed, had that fixed. Now both rear springs have broken, one front bearing has been replaced and there might be a problem with front stabiliser bar. Contacted Ford this morning and was informed that I would have to take the vehicle to a Ford dealer for "verification purposes" unfortunately the vehicle poses a danger due to a loose spring in the back. The vehicle has been maintained by "grosse pointe autoworks" located 1/2 block off my house since the day I bought it. Dealerships are ca 9+ miles away and have never been consumer friendly when I have contacted them. Please advise as to recourse regarding the irresponsive Ford Motor Co.
A D V E R T I S E M E N T S
- Sewickley, PA, USA