This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Would be driving vehicle or making a turn when vehicle would stall. Would have no prior warning. Also, steering would lock up. Have taken to dealership.
The vehicle nearly stalled on cold start and the battery ses light illuminated, consmer also noticed a smell in passenger compartment, consumer turned vehcle off and restarted it with no problem and the smell was no longer present, consumer left the vehicle parked for several days, but when it was warmed up for 15 min. Consumer noticed uneven acceleration and misfiring, the vehicle has been parked ever since. Nlm
Car overheated without warning and stalled. Car would not crank back up and had to get towed. Compression test revealed zero pressure in 2 cylinders thus meaning complete engine failure. Currently, car is at repair shop where engine is being completely torn down to determine cause of engine failure.
Consumer was traveling on highway and smelled smoke coming from engine compartment. Vehicle cut off in middle of highway. It ws raining and engine was a V-4. recall was for a V-6 engine. Vehicle caught on fire. Vehicle had to be towed. Vehicle had a new engine. Consumer stated that engine was defective from beginning, and engine was replaced at his expense.
- Belvidere, IL, USA
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Cooling fan motor replaced by autopact car service in charlotte nc, but engine still overheated. Car then towed to harrelson Ford in charlotte where I was told engine was "burned up" due to engine cooling fan failure. They recommended engine replacement and components at cost nearly $5000. In 1999, cooling fan ran erradically and required battery to be replaced according to Ford dealership in greensboro, nc. The dealership also replaced engine thermastat. Rather than a thermastat problem, I suspect engine cooling fan was defective and caused damage to engine over time. Despite history of failure, Ford did not make any offer to replace.
The engine races in warmer weather (65 and up) at startup and when idiling at stops, at the same time the vehicle bucks and wants to take off, dealer has reset the computer codes, replaced the computer controls and cleaned the throttle body but none of this has made a difference. Nlm
They don't know why my engine cuts out. I believe problem is left over from all the work they did on ABS and cat. Converter changeover. They will not warranty car now that factory warranty expired. Refused to install "flight recorder" to troubleshoot. Dealer refused to offer extended warranty at no charge since they are the cause of the problems. Dealer replaced entire LH wiring harness when repairing ABS, left many "loose ends" all over the car.
I have had a problem with vibration in my car from when I picked it up. I have to put it in neutral while stopped in order to keep the steering wheel from shaking terribly. After having it in the service department several times, I was told that it was a problem with Contour and did not pursue it any further. I have now been told that I need to replace the head gasket along with a rebuilt engine. I can't help but wonder if all the vibration in the car weakened the seal causing leaking from the head gasket. This car is only 4 years old and has 65,000 miles, is maintained properly and has normal wear and tear. I've contacted the dealership, Ford motors, the attorney general's office for auto complaints, wbz call for action, and the center for auto safety in Washington, DC on this matter. The only recourse I have short of hiring an attorney, is to file complaint forms, which I have done. I'm beginning to see a pattern by Ford to make an inferior product and then not stand behind their defects. I don't feel this is fair to the customer. This little repair is going to cost me $3000 (of which I don't have) to get my car back in working order. Is there any help out there for customers like me or is it "too bad. You're stuck with it"?
Made a little noise at start-up/had wobbly rough feel/ car has been in service dept. Since Oct.21/requests to see vehicle were denied /sneaked in behind dealership tonight after work/car was supposedly broken down for inspection &rebuild /I crawled underneath with spotlight and the oilpan has been removed/phantom parts can't be located anywhere in U.S. according to service dept./am told a different story each week/ can anyone help me?
A D V E R T I S E M E N T S
- Ann Arbor, MI, USA