This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford C-max hybrid. While driving various speeds, the steering lost power without warning. The vehicle was taken to an independent mechanic who diagnosed that the rack and pinion assembly module needed to be replaced. The contact called North central Ford at 972-584-1338 (located at 1819 N central expy, richardson, tx 75080) where it was stated that there was no recall. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 54,000.
- Dallas, TX, USA
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- Dallas, TX, USA