This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Two months ago the sync would not respond. I was unable to make or receive calls, change the volume nor turn off the radio. I took it to the dealership. They said there is something wrong with the vehicle. Two days later I drove my vehicle to work, parked it and went inside. After my shift my vehicle would not respond to the fob. I removed the manual key and attempted to start the vehicle. The engine would not turn over. I took it to the dealership. They did a 120 point inspection. They said nothing was wrong with the vehicle and did a master reset. I contacted Ford customer service and they told me to resolve it with my dealership. I informed Ford that I had read about this problem online and there are hundreds of complaints about this same issue with owners of Ford cmax and Ford Focus. The vehicles simply die and the dealerships cannot diagnose the problem. Ford customer service told me they were not aware of this problem and again referred me to my dealership. Three weeks later the same thing happened again. My vehicle was parked in front of my apartment. I had just returned from the store and needed to run more errands two hours later. The volume on my radio was not responsive. I could not change the volume nor turn the radio off. I immediately went to the dealership. Again, they could not diagnose the problem and simply did a master reset. The issue was never resolved and I'm afraid this could happen every month.
Third time, electrical components were acting wonky (radio, no controls worked, no shut off, not turning off when door opened, after car turned off, phone part of sync didn't work), then, not sure when, but, after parking in driveway, and not driving for a day or two, car was dead, no response to fob, wouldn't start. Each time, dealership has told me they've fixed it, but, it happens again. Very irritating, to never know for sure, if I'll have a working vehicle. I have also experienced having the windows roll down, all at once, car was off, I'd pressed fob to lock doors. There are many complaints about these problems! Ford needs to figure out what is wrong! I am disabled, no one to help. A dead car is a very hard thing for me to deal with.
Stalls while in motion on.had stopped for a light when I went foward the car stalled, then stalled 2 more times in less than 1/8 th mile.then the car sat for 1/2 hr then was all right the rest of the way home.
I have had my 2013 Ford cmax (hybrid) in a Ford authorized shop at least six times ( twice overnight) for the same issue: The intelligent access feature on the driver's side front door intermittently malfunctions. Frequently it will either not lock or not unlock in the manner described in the owner's manual. After two or three visits to the shop, two remedies were tried. I should mention to you that the service technician at lithia Ford in fresno told me on my second visit that a service advisory had been issued for this problem. The first remedy they tried was to clean the sensor and replace a couple screws. The second was to replace the entire handle. Neither one worked. By the way, the car is still under factory warranty. I have repeatedly been told that the service department, '' is unable to replicate the problem.' Therefore, there is nothing that can be done. I feel this is a safety concern for several reasons. Among them, when parallel parked on a busy street, a delay in opening the door exposes me to being hit while standing in the street. Additionally, when parked in a dark parking structure in a bad part of town I am exposed to potential attack while trying to lock or unlock the door. Finally in a torrential downpour, I have gotten soaked because the door would not unlock.
As of currently this is going to be the 10th time that this vehicle has been at dealership for repair ( factory recalls and repairs ). this last time was because of a faulty transmission that took over 3 weeks to repair.
- Washington, DC, USA
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On repeated occasions since the car was 2 months old it has gone dead after sitting for 8-16 hours. It has been towed to the dealership twice and jump started numerous times. Both times at the dealership they said they performed a service recommended in a Ford bulletin to fix this known problem. It still happens. Nothing is left plugged in, no doors are ajar. It happened again today, July 23, 2015. The dealer service department told me they now have a recall on the vehicle that will fix it, but there is no record online of a recall issued for this problem since the last time it happened in April 2015.
Additional data: Ford customer service admitted the first recharge of the hybrid was done with and inadequate software system. On May 31 the car again failed to start. Ford admitted that the software had been changed to accomplish the logic system to better control the car. It is note here Ford also admitted this C mac was made for parts form both 2013 and 2014 inventory. My issue is Ford has acknowledge refund to be paid for loss in mpg. However Ford fails to recognize the scientific fact recharging of a depleted battery markedly reduces life. I believe safecar.gov must force Ford to acknowledge this failure: This message sent to Ford " my VIN number for my C-max is [xxx]. it is a scientific fact total discharge of a battery followed by a recharge lowers the life expediency of the battery. This has happened twice. The first recharge was done with a ineffective software change. The second recharge was done with an improved software change. Question to be answered by Ford. Because of ineffective software my battery life has been reduced. As a result Ford is obligated to compensate me for these failures. My question to Ford is:"what will Ford do to compensate?" information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Went to start car first thing in the morning for work and it was completely dead. Had to jump start. Took to dealer. They kept overnight and ran tests but could not find anything wrong. Second occurrence on 1/25 - same thing - completely dead - this time it was mid afternoon after sitting all day at work. Had to jump start again. Taking to dealer in the morning. There appears to be no apparent reason it just doesn't recognize it has power and nothing works.
A D V E R T I S E M E N T S
- Milliard, NE, USA