The contact owns a 2013 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) and 20V331000 (Latches, Locks, and Linkages) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had experienced a transmission failure and the vehicle was towed to the dealer. Parts distribution disconnect.

- Long Beach, CA, USA

The contact owns a 2013 Ford C-Max Hybrid. The vehicle previously had the passenger's side front door latch replaced by an independent mechanic; however, the failure recurred. The contact stated that the front driver's and passenger's side front door latches were inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.

- Lake Ozark, MO, USA

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that the rear doors had seized and failed to open. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the doors were repaired three times. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 88,000.

- Washington Court House, OH, USA

The contact owns a 2013 Ford C-max hybrid. The contact stated that the vehicle was taken to Ford of montebello (2747 via campo, montebello, ca 9064 (323) 838-6920) to be serviced per NHTSA campaign number: 16V643000 (latches/locks/linkages). Several days later, the contact noticed that the seat belt indicator failed to illuminate while driving various speeds. The front driver side and/or front passenger side seat belts were unlatched. The vehicle was not taken to an independent mechanic or dealer for diagnostic testing of the seat belt warning failure. The manufacturer was also not made aware of the failure. The failure mileage was 56,114.

- Montebello, CA, USA

The contact owns a 2013 Ford C-max hybrid. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages) however, the part for the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failure. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. Parts distribution disconnect.

- Ridgewood, NY, USA

The contact owns a 2013 Ford C-max hybrid. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

- Forest Grove, OR, USA

The contact owns a 2013 Ford C-max hybrid. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 02/22/2017 updated 7/11/18

- Green Bay, WI, USA

The contact owns a 2013 Ford C-max hybrid. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The interim notice stated that the part may become available in the second quarter of 2017. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

- Kennesaw, GA, USA