This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This car has 57,500 miles and is inside the powertrain warranty period. The power assist steering felt sticky, not smooth like normal, so I took it in to the dealership. When almost there an error light came on saying there was a power steering issue. It cleared and nothing happened, then soon after a power steering fault message came on, but the performance was still sticky but functional. I pulled into the dealership lot and powered down, then back up to drive into the service bay. The power steering was non-operational at that point. The dealer service department states the steering rack needs to be replaced to fix this issue. They also state it is not covered under the powertrain warranty. This issue has been a recall on other Ford models, but not the C-max so far. This is a serious safety issue, and has occurred far too early in the lifetime of the vehicle for wear and tear. The first service interval for the steering is 60,000 miles and this car is not even there yet.
Found corrosion on both side steering axles and steering knuckle at 17K, took it to sunnyvale Ford in ca, they gave me the answer was it's normal conditions it's bare metals, Ford was laying to the consumer, also coolant spill out from high voltage reservoir, dealership said those are normal conditions no need to take care about it, steering wheel was cock to either side Ford dealership does not able to fixed steering wheel on center, corrosion found on every Ford vehicle and it's normal, I think government should step in and get a recall for those issued.
1. rear windows open 6 to 8 inches upon returning to car from store- happened 4 times. (sitting in parking lots) 2. car on overnight in garage. Garage has the gas furnace and heater 3. does not steer when you want it to./ just takes off on its own/ caused wreck. Slow left turn. Went all by itself into the sidewalk. 4. does not turn off or on when told to do so/ moves after parked, even if fully belted in 5. the sync does not work and navigation got me lost twice in la 6. humming noises and vibration below my feet at speed (65 to 70)
- Rancho Mirage, CA, USA
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- Groveland, MA, USA