This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
As I was driving I lost power steering and almost crashed the car. A red alert and sound on the dashboard told me -??steering assist failure service vehicle-??. Also the light on the dashboard for steering was illuminated. I was able to barely drive the car home (approx 3 miles). Took to my local mechanic and had the error code: u3000 49-08 Driving the car by my husband in our neighborhood resulted in the same problem including the warning sounds and message. He was able to restart the car and the steering was fine and was able to drive it back to its parking spot. Took the car to the Sheehy Ford dealer today and am being told it is a 3k repair to replace the rack and pinion.
I was driving on the freeway when my power steering failed. Ford has switched to an Electronic Steering Control system and it has had multiple class action suits against them, however no recalls have been done. I nearly ran off the road because when I turned off the freeway it took all of my strength to correct the wheel. There was no warning, just full failure and alerts on my dash board. This is a known problem and needs to be corrected. Not only that, it is a $3000 repair job on a known problem.
The contact owns a 2015 Ford C-max. The contact stated while driving 10 mph and making a right turn, the vehicle loss power steering assist and became difficult to steer. The contact stated that steering system error - steering fault service now warning light was illuminated. The vehicle was taken to haley Ford richmond located at 10724 jefferson davis hwy, richmond, va 23237, (804) 748-2253, where the vehicle was diagnosed. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was informed of failure. The failure mileage was 33,370.
The power steering failed while backing out of the parking stall at the grocery store as we pulled out a message came up power steering failure service now
When starting the car one day, I got a message on the dashboard that there was a power assist steering failure - steering was manual and very heavy. No codes present and the problem seemed to go away. It came back again another time while driving and went away again. The power assist seems to be working but is "sticky" and the wheel stays locked at first when the car is started. Took it to the dealer and they said that the steering gear failed and needs replacement at $2300+. the car has only 45000 miles on it. This is clearly a faulty part.
A D V E R T I S E M E N T S
- Montgomery Village, MD, USA