This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2 issues 1) back-up camera has started to intermittently fail. Sometimes it displays when you start to back up then goes blank. 2) the driver side rear door is stuck shut. The inside panel binds against the door jam and prevents it from opening.
The rear drivers side door opened unexpectedly going around a turn and did not re-latch after it was closed. The door opened and slammed closed going around a turn and injured my son sitting in the back seat. The child locks on the door were still engaged during the incident and after. This is the second time it has happened. Both days were close to 100 degrees in temperature. The door intermittently does not latch.
Ford Cmax energi tire punctured by a nail. Took the car to a tire dealer who was unable to remove the tire because the lug nuts use a cap that slips when the correct socket was used. Took the car to a mechanic who had to fight with the lug nuts to remove them. The orignal ford lug nuts were then replaced with solid nuts to prevent this from happening in the future. This added an additional $92 (cost of the lug nuts plus labor) to the cost of the tire replacement. Ford said this is not covered even with my extended warranty.
The hatchback door will not close properly. It was close, but then not latch. At time, it seems it has closed and latched, and then at odd times, the latch may not hold and will open the hatchback. This has happened repeatedly.
1. on taking a trip from panama city beach, fl to indianapolis, in this cmax was parked & locked in the northwest Florida beaches parking lot at approximately 9 am cst 2. at approximately 4:30 pm est a telephone call was received from the airport police informing me that the cmax was in the parking lot running with the lights on and I was asked to go to the parking lot and turn the automobile off. After I informed the officer that I was in Indiana and could not comply with the request, I proceeded to make numerous telephone calls; Ford Motor Company, gary smith Ford and others in an attempt to have the cmax turned off but was told it could not be done. I then returned officer's call and asked that they go to the parking lot, break the drivers window, and press the start/stop button to turn the cmax off. The officer called me back to inform me that when they went to the lot, the cmax was not running and the lights were off. 3. upon returning to the airport on 2/8 I had to use the key to access the cmax since the battery was dead and the gas tank was empty. 4. a jumper battery was used and fuel was added to enable the cmax to run. 5. this vehicle has numerous indicators, audible and visual to alert the driver if exiting the vehicle while the car is in the run mode. The exit from the cmax on 2/2 was normal. Nothing was on. The locking indication was normal and no lights were on ( I keep the headlight switch in the position where if the vehicle is in the run mode, the lights are on ). this problem had to have been caused by a signal from an aircraft or a radio, radar with enough power to broadcast some distance. 6. my concern is that if this type ignition system can be turned on accidentally, it could also be turned off accidentally and that could be disastrous if the vehicle turned off while in motion causing the driver to lose control.
A D V E R T I S E M E N T S
- Rescue, CA, USA