This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
120 v0lt charger overheated now the unit will not charge the car same as the recalled units on 2013, 2014, 2015 my unit is a 2015 and local dealer says it is not covered why is this
The contact owns a 2015 Ford C-max. The contact stated that while driving in non-eco mode, the vehicle failed to maintain highway speeds and decelerated independently. The vehicle was taken to the local dealer origin located at 6400 N 51st ave, glendale, AZ 85301, and was diagnosed with a defective transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no assistance was offered. The failure mileage was 55,000.
When parking or stoping, turning the key off, removing the key the engine will keep running. This was reported to Ford under warranties. This is easy to catch in a closed garage but impossible to detect outside (no noise when walking away from car) 6 times in the last 3 years.
Charging cord overheated and melted at the plug. Recall in place on this item, but Ford specifically mentions in recall to ensure charging cord is plugged in to dedicated and undamaged/non corroded outlet (it was-until after event) and not attached to an extension cord (it was not).
Vehicle is not holding ev now/later modes causing unexpected battery usage and fuel consumption. An example is traveling highway speeds (70-75 mph); vehicle will unexpectedly switch into auto mode and revert from gas/hybrid performance to electric/battery only performance which is reduced power and response again at highway speeds. This is not always the case as I have found this to happen before I enter the highway and can adjust my drive accordingly. Additionally, this happens in ev now mode which holds the electric engine to prevent gas use at all but the system will inadvertently switch to the auto mode. Condition is extremely sporadic and difficult to replicate most times will happen without throwing a check engine light code. Fortunately I do have a few instances where a code was thrown and I was able to have the dealer take a look and make some warranty repairs none of which have resolved the issue as it still comes back in the same random form. Attached are the several dealer visits to address the concern and after several visits, the transmission pump module seems to be a repeat issue. Unfortunately not sure if this is the cause of the modes not holding as it should.
A D V E R T I S E M E N T S
- Bothell, WA, USA