This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Cabin exhaust smell = leaking catalytic converter. 4 months and 5 trips for a diagnosis/solution. Car was smelling like exhaust in the cabin. Improved with air recirculation button ON. Worse in the AM, especially with remote start on cold mornings, and when stopped/parked. Told there was no smell, changed cabin filters / ac deodorizer ($200 out of pocket), -??ford doesn-??t have any other complaints on exhaust smell in the cabin-??, -??could not replicate-??. After multiple forum searches/my own research, and insisting the catalytic converter was the problem, they agreed to let me leave it overnight for a cold start in the AM. Finally diagnosed with leaking catalytic converter. They replaced it and now the smell is completely gone. There was also a small rattle on acceleration, near the gas pedal, like a tiny rock in a tin can, that I assume was related because it is gone since the replacement.
Over the past year my Bronco Sport has thrown two different codes, powertrain malfunction and collision assist unavailable, and put me in limp mode, 25 times. And the last several times it has gone into limp mode it is accompanied by a weird smell. It has been on the hoist several times at the Ford dealership Service Center having parts replaced to -??fix-?? this issue. But nothing they try has fixed it. They even had a Ford Corporate technician call and walk them through what to try/test/fix. It-??s been on the hoist being -??fixed-?? again a couple of times since then. They said they would fly a Ford Engineer out to -??fix-?? it over a month ago but have not done so. It-??s terrifying when it goes in to limp mode because I can-??t GO. I just pray I don-??t get slammed in to every time it throws these codes and puts me in limp mode. The most recent occurrence was just today!
I take very good care of my car and I purchased it brand new in July of 2022. Out of nowhere a few days ago I had my car slipping of gear and won-??t go forward or backwards and then my car proceeded to have the service light pop on and then my check engine light. I do not have all of the diagnostics back yet, but they did say it was transmission related. My car isn-??t even 2 1/2 years old. It should not be running into issues out of no where like this.
I-??ve had my 2022 ford bronco sport for about 2 1/2 years I ordered it brand new and it made 8 miles on it when I drove it off the lot. Within the past month it-??s completely blacked out my radio display while I was driving and wouldn-??t come back on until it was turned off and turned back on. Now when I start it it-??s acting like the battery is going out. I wouldn-??t expect a battery to go out under 3 years. Please please can you help me with these issues.
There is a repetitive water pump failure in my 2022 Ford Bronco Sport. After 3 replacements, they believe they know what is causing it and even though all the failures occurred under warranty they want to charge $2700 for a decontamination in the coolant lines because they now believe that is the cause. My safety is put at risk daily as I risk my engine blowing up from faulty water pumps. When I did not have the $2700 to repair the decontamination, they told me I would just need an additional water pump down the line. Service records will be attached to this report. No warning lamps or messages, just a strong smell of coolant. Also, the seals on the rear drive shaft leak, they repaired a seal. Now the rear vent tube is leaking. The warranty and extended warranty does not cover the repair. Ford refuses to fix the problem and the dealership continues to say Ford is aware of the issues with that vehicle year but they refuse to fix them.
- Pelzer, SC, USA
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June 28th, 2024; the entire car turned off on its own while I was waiting for a red light. The engine was primarily off from the auto-start feature, like normal, except after I let go of the brake the entire car just shuts off. The start button would not press, the brake pedal was insanely stiff to press, and the dashboard had all the lights turned on an off, and I couldn't change gears whatsoever. Many displays on the dash appeared, parking brake was forced to turn on, pre-collision feature disabled, "System off to save battery" on the main screen, etc. I was in the middle of traffic, so I was putting myself and others in danger while my car suddenly shuts off without prior warning. There was never an indication that this would happen, and I only had the car for a year and a half, so I would think the only problem would be the system itself. I managed to turn the car on by putting the key fob on the center console where the Bronco can read it, and it immediately turned on after an hour. The dealership did check it out right after and said it only needed a small system update. Ever since, the car was fine until July 24th: the car did not start again. I was home and my car was parked, so no danger this time. However, I tried laying the key on the console again, including my spare key, but no luck. I had originally thought it was the battery in my key that was low, but it was working fine like always. However, when I locked the car, the horn and lights were faded, and weren't as strong as it should sound. Although this is the second occurrence in about a month, I've only had the dealership inspect it once. I am available for inspection after August 1st. Thank you.
Car stalled twice within a weeks time. Service dealer is reporting it as a battery issue when this seems to be a common problem online in forums. The car doesn-??t give any sign or warning it just comes to a stop whether it be an intersection, highway, etc and does not allow you to place car in neutral because of its state.
The contact owns a 2022 Ford Bronco Sport. The contact stated that while depressing the brake pedal to slow for traffic or for a traffic signal, there was an abnormal high-pitched sound coming from the brakes and the vehicle was vibrating. The contact stated no warning light was illuminated. The contact stated that additionally, while driving up a grade in the road, at approximately 35 MPH, the vehicle lost motive power. The contact depressed the accelerator pedal and the vehicle failed to respond as needed. The contact stated that the engine was not revving while depressing the accelerator pedal. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear brake rotors needed to be turned. The vehicle was repaired. The contact stated that the failures reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 4,600.
My bronco is going through coolant very quickly. If my heat wasn't working I would likely not have checked it. There was none in the resivour. There are no leaks in the lines or radiator.
The contact owned a 2022 Ford Bronco Sport. The contact stated that while the son was driving at approximately 60 MPH, smoke was seen coming from under the hood. After driving over to the shoulder and exiting the vehicle, the vehicle was quickly engulfed in flames. The fire department was called to the scene and extinguished the fire. No injuries were reported. During the incident, the vehicle was destroyed and later towed to a nearby towing yard. The cause of the fire was not determined. The manufacturer and dealer were notified of the failure but no assistance was offered. The contact indicated that the vehicle was previously serviced for the NHTSA Campaign Number: 22V859000(Fuel System, Gasoline). The contact indicated that the vehicle had experienced that same failure listed in the recall. No police report was taken. The failure mileage was 6,000.
Vehicle started on its own, no remote start scheduled or activity. Online forums suggested battery failure and two days later battery was dead. Battery replaced. Filed complaint with Ford seeking answers regarding safety concerns and took to Ford dealership for inspection and service. Vehicle was also in same dealership twice for maintenance service and brakes within two weeks of the mystery start incident. Ford found 15 U codes relating to battery or electrical failures, reset battery monitoring systems and returned vehicle. I don-??t have any explanation from Ford as to why or how the vehicle started, Ford has not denied it, but they have not provided any reason for me to believe the vehicle is safe to keep driving and parking in an enclosed space. I asked Ford if they are aware of the risk and they only response I received, is they asked me to keep monitoring the vehicle and if I experience any problems to bring it back to the dealership.
Cracked Fuel Injector. I went on the Ford Website to find the vehicle I wanted. The website stated "dealer ordered." I put a deposit on it in August and my vehicle was delivered the second week of October. I noticed several times that a gas smelled filled my cabin so when I was mailed the recall... It all made sense and I was the first one in line for recall. I also noticed that smoke would come from under the hood after it was parked. I initially thought that is was because it was very cold out and I had the heat on. I thought at first it was steam but it happened again on a normal cold day. When I went for my recall, I told the service tech that I smelled gas in my cabin several times and mentioned the smoke. They scheduled me for the recall repair. After the recall was done, I asked them why they didn't replace the fuel injector, my truck had 5000 miles on it. They said the recall will fix it. It is April now and I do not smell gas but I seen smoke come from under my hood definitely once, maybe twice since then. I am not convinced the recall fixed the problem. I also contacted ford when I had the recall done and I was given a case number. Since I read about this issue coming up again for Ford and you investigating on why they are not replacing the fuel injects, I now have another case open with Ford. I wanted the fuel injectors replaced the first time... They were under warranty...The recall did not solve the problem.
On [XXX] I began my drive from Miami, FL to SF, CA for my next travel nurse assignment. Three hours into my drive, I stop for gas and return to the highway. I remember accelerating to catch up to traffic and moving into the left lane. Then I remember abruptly seeing brake lights ahead, braking hard, and the collision warning system going off. I was braking for several seconds and it became clear to me that I was going to crash into the vehicle in front of me. Immediately upon impact, my Bronco Sport caught fire. I felt the heat. I smelled the fire and fumes. I saw people running towards me, yelling for me to get out of my burning car. The airbag went off and I sustained minor injury to my right hand. At that point, my priority was to locate my cat inside my perfectly packed vehicle with all of my most important possessions. I grabbed my cat, my phone, and my purse and escaped as flames overtook my SUV. The Nissan Rouge in front of me sustained some rear bumper damage but overall relatively minor exterior damages. I am in awe that what should have been a minor collision turned into escaping a burning car with my cat and watching my everything burn away. I struggle with PTSD from the accident. The Bronco was well-maintained. I had the recall repaired, along with oil change and tire rotation in November, prior to driving from Southern California to my home in Miami in early December. The vehicle was deemed a total loss by the insurance company. The insurance company did not choose to pursue any investigation on why this happened. I-??ve tried to find answers and have not been successful. The Ford dealership where I purchased the Bronco has been less than helpful and even normalized that this happens sometimes. Four months later and I-??m still waiting to get refunded for all the extra extended warranties that I bought for a vehicle that I planned on having for a long time. No one seems concerned that my car caught fire instantly. This should not have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
My vehicle started with not accelerating and bogging down when going after a stop, it shakes/jerks from 1-3 gear. The rpm-??s jump all over the place and at times it will be very low speed, jerking when trying to shift. I haven-??t even had the car two years, I have two children and this happened at an intersection and scared us all. It had happened so many times I-??m scared to drive it. I took it to a ford dealership, they were able to recreate the issue and said it may be the transmission. There are now warning lights on or anything indicating what the issue is. They told me to keep driving it until a code comes up or to wait till June when they can inspect it. It just keeps getting worst.
What component or system failed or malfunctioned, and is it available for inspection upon request" Three times this vehicle has had the water pump replaced. 2/20/2023 at 20285 miles, it was replaced with the original part HX7Z8501A, which I also had to source the part myself from another dealer, as mine told me they had no ETA and could not locate one. 9/6/2023 at 38232 miles. It was replaced with the redesigned part HX7Z8501B. 2/6/2024 at 50137 miles. It was replaced again with the redesign part HX7Z8501B. The service advisors at the dealer stated they have never had to replace one three times before mine. Ford advised me that I need to report to NHTSA. How was your safety or the safety of others put at risk? Car could overheat. Has the problem been reproduced or confirmed by a dealer or independent service center? D'orazio Ford in Wilmington IL has done the three repairs Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer service center Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Coolant smell, low coolant, coolant sprayed in engine bay
My car lost power on the highway. I took it to the dealership. They had the vehicle for 2 months and said it was repaired under warranty/recall. The same day that I received the car back, the same problem occurred. They kept it for a few days and said they could not determine the issue and released it back to me yesterday. This morning, it lost power again, while i was taking a left hand turn into oncoming traffic. I was almost t-boned. There is an huge safety issue here that is being brushed off and I-??m afraid I will end up in a terrible accident.
The car intermittently will stop and wont accelerate, usually when in drive-?? on inclines, after slowing down. Dealer can-??t diagnose the problem and it-??s getting worse. It jerks and it-??s dangerous to drive.
A D V E R T I S E M E N T S
- Columbus, GA, USA