This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought a used 1996 Ford Aerostar AWD van from a used car dealer about 10 months ago. I had some problems with the van immediately but the dealer declined responsibility. Today I have learned that the transfer case in the van needs, minimally, repair or total replacement. I have already replaced a ball joint for $320, which the used car dealer said he had checked and there was no problem. We are retirees without a huge income and so we decided to investigate whether Ford was in some way responsible. We learned that a recall for transfer cases was issued in 1998 so my wife called Ford, where she was, of course, told that our vehicle was not involved in the recall. I want to know how I can learn if this is true or whether I can make Ford responsible for this major malfunction. They say they are not in any way responsible!!!! over the years, I have owned many, many vehicles and have never had a transmission problem before. Because of the transfer case, my front tires are bald and I need two tie rod ends after the transfer case repair. My vehicle will not pass inspection and I do not know how I will pay for all of these repairs. I also still have two years' car payments left!!!
- Courtdale, PA, USA
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- Courtdale, PA, USA