There is an existing recall on my vehicle. I have tried twice to get it repaired at the nyle maxwell Fiat dealership in austin Texas. The dealership is refusing to make the repair. This is coming from the repair manager Mr. Austin morin.

- Austin, TX, USA

We received recall S26/NHTSA 16V-303 for our 2013 Fiat 500E. When I called to make an appointment with the closest Fiat dealer, the earliest appointment was more than four weeks out. Because there are no Fiat dealers near where I live, I need a loaner vehicle from the dealership. I've brought this car for previous recalls to this specific dealer and have always received either a loaner or a rental, free of charge. Today, the service advisor told me she cannot promise me a loaner and that they would charge for a rental. The dealership is Fiat of thousand oaks and I live in santa barbara, ca. This is a huge waste of my time, being that I have to drive for an hour, using all the vehicle's charge, then having to wait for not only the recall fix but for the vehicle to charge for 4 hours if they cannot provide me with a loaner or a rental. I believe car companies should be liable for all expenses when it deals with recalls and that loaners and/or rentals should be automatic. I also feel other dealerships that are part of the same group should also be able to service certain recalls if the recall is simply to reprogram or update the vehicle's computer.

- Santa Barbara, CA, USA

This is a follow up to my first complaint, filed on 07/01/14. On 08/16/14 my Fiat was towed for the 3rd time to concord of Fiat. The first time the power inverter module was replaced (recall), the second time the body control module was replaced, the third time the power inverter module (recall) was replaced, for the second time. I have contacted the Chrysler arbitration department. I will be seeking damages under civil code section 1790. Further, under the ca "lemon law" guide (1): "the same problem results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven and the problem has been subject to repair two or more times by the manufacturer or its agents." The recall explicitly states that a defect in the power inverter constitutes a condition that "is likely to cause death or serious bodily injury if the vehicle is driven..." the Chrysler recall states that the problem is: "the power inverter module (pim) on your vehicle may contain cooling plates that leak coolant into areas of high-voltage circuitry. This can result in an overcurrent electrical condition, which will cause the high-voltage battery manual service disconnect fuse to open. An open high-voltage battery manual service disconnect fuse will cause a loss of vehicle propulsion and could cause a crash without warning."

- Walnut Creek, CA, USA